Michell Juliao

Customer Service Associate – Claims Specialist (Phone, chat, email)

(Mar 2016 – Jun 2017)

ERC International

Provide a high-quality service to T-Mobile customers and follow up on their insurance claims over the phone, email, and/or chat. My responsibilities were but not limited to: 

• Carefully analyze the appropriate approval or denial of claims.
• Create quotes.
• Process payments.
• Technical support.
• Other customer service tasks.

Instant Service & Reservations

(Jan 2018 – Mar 2019)

Intercontinental Hotel 

Managed online and over the phone booking inquiries and provided support to guests and travel companies throughout their reservation cycle:

• Managed guests’ bookings and reservations such as transportation, hotel rooms upgrade, restaurants, events, etc.
• Created personal quotes of hotel packages and promotions for 3rd party companies.
• Assisted in-house customers with their questions and requests.
• Answered and forwarded phone calls and emails.

eCommerce Customer Service Rep.

(March 2019 – Feb 2021)

Rentacrate-Horatio

• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions. 
• Served as the first point of contact for customers through chat, email, text messages, and phone. 
• In charge of the full order management of every client, starting from the quote creation, up-sales and packages recommendations, order placement, process payments, delivery logistics, and post-consumer experience.

Receptionist & Administrative Assistant

(Feb 2021 – Dec 2021)

JW Marriott 

Managed multiple tasks and met time-sensitive deadlines. Main responsibilities were but not limited to:

• Check in/ Check out.
• Assign room to guests.
• Process reservations for hotel rooms, transportation, restaurants, etc.
• Assist with hotel events and meetings.
• Process payments.

Human Resources Coordinator 

(Jan 2022 – May 2022)

GIII Apparel Group

Assist in the recruitment/hiring process of the company. Some of my main responsibilities were:

• Search for candidates and screen their resumes.
• Background checks.
• Prepare Employment Contracts
• Payroll Support (Vacation and sick days discounts, OT, payment adjustments, etc.).
• Schedule interviews, meetings, and training events.
• FMLA.
• Filing and Data Entry

Tourism (Technical)

Utesa - Santo Domingo 

2020-2022

2022-2023 

Associate Degree: Business

UTEL – Mexico

Bachelor’s degree: International Business with a minor in Logistics

UTEL – Mexico (Working on my Thesis with an expected graduation date as of December 2023)