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Michell Juliao

Michell Juliao

Virtual Assistand - Order Management & CSR

Services provided: Gmail , Zoho CRM , ERP , Administrative Assistants , Microsoft Word , Google Docs , Microsoft , Support - Virtual Assistant Services , Email Handlers , Excel , Customer Service Representatives , Zendesk , Dynamics 365 , Recruiters

Administrative

North Brunswick, Township of North Brunswick, Middlesex
$20 / hour
Approximate rate

Social

About Michell Juliao:

My name is Michell Juliao, I am 26 years-old, and I studied International Business with a minor in Logistics. I have a lot of experience performing administrative tasks in fast paced corps (in-person and virtually) and managing other people's scheduling needs and travel arragements. I am a also a very detail and action oriented person, responsible, and a self-starter. I am really pationate about my career and very loyal to those who I work for.


 

Experience

 

                    Work History

 

   

Customer Service Associate – Claims Specialist (Phone, chat, email)

(Mar 2016 – Jun 2017)

ERC International

Provide a high-quality service to T-Mobile customers and follow up on their insurance claims over the phone, email, and/or chat. My responsibilities were but not limited to: 

  • Carefully analyze the appropriate approval or denial of claims.
  • Create quotes.
  • Process payments.
  • Technical support.
  • Other customer service tasks.

 

Instant Service & Reservations

(Jan 2018 – Mar 2019)

Intercontinental Hotel 

Managed online and over the phone booking inquiries and provided support to guests and travel companies throughout their reservation cycle:

  • Managed guests’ bookings and reservations such as transportation, hotel rooms upgrade, restaurants, events, etc.
  • Created personal quotes of hotel packages and promotions for 3rd party companies.
  • Assisted in-house customers with their questions and requests.
  • Answered and forwarded phone calls and emails.

 

 

 

 

   

eCommerce Customer Service Rep.

(March 2019 – Feb 2021)

Rentacrate-Horatio

  • Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions. 
  • Served as the first point of contact for customers through chat, email, text messages, and phone. 
  • In charge of the full order management of every client, starting from the quote creation, up-sales and packages recommendations, order placement, process payments, delivery logistics, and post-consumer experience.

 

   

 

Receptionist & Administrative Assistant

(Feb 2021 – Dec 2021)

JW Marriott 

Managed multiple tasks and met time-sensitive deadlines. Main responsibilities were but not limited to:

  • Check in/ Check out.
  • Assign room to guests.
  • Process reservations for hotel rooms, transportation, restaurants, etc.
  • Assist with hotel events and meetings.
  • Process payments.

 

Human Resources Coordinator 

(Jan 2022 – May 2022)

GIII Apparel Group

Assist in the recruitment/hiring process of the company. Some of my main responsibilities were:

  • Search for candidates and screen their resumes.
  • Background checks.
  • Prepare Employment Contracts
  • Payroll Support (Vacation and sick days discounts, OT, payment adjustments, etc.).
  • Schedule interviews, meetings, and training events.
  • FMLA.
  • Filing and Data Entry

Education

 2017- 2019 

Tourism (Technical)

Utesa - Santo Domingo 

 

 

2020-2022

 

 

 

 

2022-2023 

  

 

Associate Degree: Business

UTEL – Mexico

 

Bachelor’s degree: International Business with a minor in Logistics

UTEL – Mexico (Working on my Thesis with an expected graduation date as of December 2023)

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