- High School Diploma or equivalent.
- 2+ years of analytical and problem-solving experience in branch operations, analysis, process improvement, and/or program/project management role.
- Associates Degree in business or related business field.
- 4+ years of analytical and problem-solving experience in branch operations, analysis, process improvement, and/or program/project management role.
- Systems: Symitar and/or MeridianLink
- Working knowledge of Microsoft Office applications, specifically Outlook, TEAMs, Word and Excel.
- Strong leadership skills and the ability to effectively manage a successful team.
- Analytical and problem-solving abilities.
- Ability to multitask and manage multiple projects at once.
- Professional and effective communication skills.
- Oversees the team members with respect to providing coaching, training & development, performance management, time keeping policy adherence, and assisting in either resolving or escalating HR related issues.
- Contributes to supportive work environment, harmonious working relations and high team member morale and engagement.
- Perform the Branch Manager's supervisory and operational responsibilities during his/her absence by making sound decisions and motivating team members to build exceptional teamwork through maintaining a winning attitude and positive behavior
- Ensures branch operations are conducted in accordance with established policies, procedures, and guidelines in alignment with regulatory requirements.
- Responsible for developing, coordinating and conducting ongoing training on savings, lending and cross-selling programs; assist in creating and implementing O.R.G.s; assists in researching, proposing and implementing new and enhanced products/services to management.
- Assists in setting objectives, developing strategies, budgeting, and developing policies and procedures. Tracks operational and sales goals to ensure superior service and efficiency.
- Get involved with local organizations and participate in local community events to introduce and expand CU SoCal's relationships and reputation.
- Enhance Member Experience by consistently engaging and connecting with Members to exceed service expectations in a timely manner and by effectively resolving problems; work directly with Members to build relationships and uncover and satisfy their financial needs.
- Assists branch manager in all aspects of the daily operations including Member Day to day basic transactions up through advanced Member account administration.
- Complete understanding and active application the Exceptional Experience Guide expectations.
- Additional duties and responsibilities as assigned.
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Assistant Branch Manager - Westmorland, United States - Credit Union of Southern California
Description
Job Type
Full-time
Description
We're hiring an Assistant Branch Manager who will support our Branch Manager in directly managing the team members and overseeing all aspects of branch operations to ensure Members receive high quality service and all operational expectations are being met.
Branch Hours
Monday - Friday 8:30AM - 5:30PM and Saturday's 8:30AM to 1:30PM
* Based upon business needs, this position will require flexibility to work a varied work schedule, including weekends, during regular business hours.
Why Work at CU SoCal?
Besides being a part of a great team that is dedicated to building better lives for our team members and Members, we offer competitive pay, great health benefits and a culture like no other
CU SoCal is one of the fastest growing credit unions and is more than just a place to work. It's a place where people come before profit, a place where you can build a career that's more than a job, and where the work you do has meaning and purpose.
Our Culture and Values
We are a purpose driven organization. Purpose mobilizes people in a way that pursuing profits never will. Our purpose ignites passion within our team members and inspires trust from our Members. This makes a winning combination.
We are more than a place people bank. Our industry is filled with people who can count. At CU SoCal, we are people others can count on.
We work hard, play hard, and laugh along the way. We recognize that every single one of us is a valuable contributor. We have a strong culture of learning and accountability in a collaborative, team environment.
We're a team of passionate, committed professionals dedicated to the same goal: Build Better Lives Through Exceptional Member Experiences, Every Time.
Requirements
Minimum Qualifications
Pay Scale: Min $66,560 / Mid $74,300 / Max $88,100* per year
*Actual compensation will be based on geographical location, work experience, education and/or skill level.
CU SoCal is an equal opportunity employer. All decisions are based only on the individual's qualifications/ability to perform the work. The above statements are intended to describe the essential functions, nature and level or work to be performed as of the document preparation date; they are not intended to be an exhaustive list of all duties and responsibilities. CU SoCal reserves the right to modify this job description at any time, without notice.
We foster an environment and culture where ideas and decisions from all people help us grow, innovate, and fulfill our mission of Building Better Lives.
