Member Service Officer - El Centro, United States - First Imperial Credit Union

Description

This position will support all areas of the

Credit Union:
Branch Operations, Lending and back office departments.

Work to assist in daily operations of branch, assist loan servicing department with delinquent accounts, assist branch operations, and lending department with loan processing/funding.

Assist back office as needed.


Essential Functions
To open all new accounts related to product and services of the Credit Union.

Perform all of the normal duties of a credit union member service representative.

Perform loan advances up to approval amount with appropriate file maintenance of loan payments, due date, and payroll deduction information, and accurately quote loan payoffs.

Complete understanding of all new account disclosures.

Ability to balance, service, maintain, and troubleshoot ATM machines.

Ability to perform all transactions regarding direct deposit and payroll.

Ability to cross-sell all loan products.

Ensures that collateral loans are audited on a timely basis and given to DMV clerk.

Assist the Collectors with calls on Delinquent Accounts.

Proactively interacts with members and dealers to perfect security interest in collateral.

Proactively ensures completion of the DMV portion of the consumer loan files.

Process loan changes, adjustments and corrections.

Audits all loan work for accuracy and compliance to Credit Union policies.

Effectively answers member and staff phone inquiries.

Recommends/assists accounts eligible for deferments//loan workouts.

Enters collection notes in system for all accounts.

Reviews and provides timely funding within credit union standards and guidelines.

Provides administrative assistance to the Loan Officers and staff, including loading loan data in the credit union's core system.

Cross-sells all credit union products and services with emphasis on GAP and Debt Protection.

Reviews loan prior to funding to ensure it meets credit score approved guidelines.

Generates loan checks/disclosures.

Audits all loan work for accuracy and compliance to Credit Union policies.

Backup/support for other positions as assigned by COO or department manager.

Performs additional miscellaneous duties as assigned by COO or department manager.

Assist back office department with time sensitive task.


Job Type:
Part-time


Pay:
From $19.67 per hour


Expected hours:
per week


Benefits:

• 401(k)
• 401(k)

matching

• Paid time off

Experience level:

• 1 year

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (required)
• Lending: 2 years (required)

Ability to Relocate:

• El Centro, CA 92243: Relocate before starting work (required)

Work Location:
In person