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Client Success Manager
1 week ago
BBC Los Angeles, United StatesSales & Business Development- Permanent - Part Time- Los Angeles, US, BBCS Americas Inc- Job Closing Date: 07/06/2024**THE ROLE**: · **BBC Studios**: · Bold. British. Creative: that's BBC Studios. Combining the strengths of the UK's most-awarded production company with a world-cl ...
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Account Success Manager
3 weeks ago
Landa Los Angeles, United StatesLos Angeles, California, USA_ · Account Success Management Senior Full-time · **DESCRIPTION**: · Landa is seeking an experienced Account Success Manager to drive press performance and work with customers to optimize production workflows. In this role, you will be responsible for ...
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Customer Success Manager
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MSAB Los Angeles County, CA, United StatesThe MSAB vision is to empower every investigation with digital forensic solutions - for a safer world. A core value is to run an ethics-driven company with innovation and results. We are the global leader in digital forensic technology for mobile device examination and analysis. ...
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Customer Success Manager
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Riskonnect Los Angeles, United States**POSITION**:Technical Customer Success Manager - Enterprise/SaaS · **LOCATION**:Remote - California · **WHY JOIN US?** · ***Riskonnect, Inc. is the leading integrated risk management software solution provider. We explore ways to deliver new value, foster creativity, and reach b ...
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Technical Client Success Manager
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Humanscape Los Angeles, United States**Who We Are**: · Humanscape is an IT-based healthcare company that offers a range of services aimed at improving healthcare and well-being. Concentrating its expertise in health tech, Humanscape US is dedicated to refining the prenatal experience, ensuring that expectant mothers ...
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Account Manager, Client Success
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Magnite Los Angeles, United StatesAccount Manager, Client Success · Los Angeles, CA · Hybrid Schedule (M/F remote, Tu/W/TH in-office) · At Magnite, we cultivate an environment of continuous growth and collaboration. Our work impacts what millions of people read, watch, and buy, and we're looking for people to hel ...
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Customer Success Manager, Marketing Platform
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Google Los Angeles, United StatesThis role may also be located in our Playa Vista, CA campus. · **Minimum qualifications**: · - Bachelor's degree or equivalent practical experience. · - 5 years of customer-facing experience, working with executives, and driving customer transformation programs. · **Preferred qua ...
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Sorting Robotics Los Angeles, United States**Company Overview**: · At Sorting Robotics, we are at the forefront of transforming industrial automation with cutting-edge technology solutions. We're committed to not just delivering innovative products, but also ensuring that our clients achieve the greatest possible success ...
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Manager Multifamily Customer Success
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ADT Anaheim, United States**Company Overview**: · ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and ...
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Customer Success Manager
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Supacolor Hawthorne, United States**Job title**: Customer Success Manager Team Sales · **Reports to**:Company President · **Location**: Hawthorne ,CA · **Employment**: Full time, permanent, on-site · **Key internal relationships **- Customer Service and Marketing · We're Supacolor. We make the world's best heat t ...
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Manager, Customer Success
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Extensiv El Segundo, United StatesExtensiv is a visionary technology leader focused on creating the future of omnichannel fulfillment. Through our unrivaled network of more than 1,500 connected 3PLs and a suite of integrated, cloud-native warehouse, order, and inventory management platforms we allow modern mercha ...
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Customer Success Manager
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Honda Torrance, United States**Job Purpose** · - In this role, you will play a critical role impacting the business by owning and nurturing business relationships to drive successful outcomes for our customers and the business. You will support and execute customer success business plans that drive revenue g ...
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Account Success Manager
3 weeks ago
Landa Digital Printing Los Angeles, United StatesLanda is seeking an experienced Account Success Manager to drive press performance and work with customers to optimize production workflows. In this role, you will be responsible for customer productivity while working closely with the different functions to drive faster and bett ...
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Client Success Manager
3 weeks ago
BiasSync Los Angeles, United StatesAbout BiasSync: · BiasSync is a science-based behavioral change SaaS platform focused on mitigating the impact of unconscious bias as part of diversity, equity, and inclusion (DEI). Our goal is to create more fair and respectful workplaces. · Our core values - Grit, Innovative, T ...
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Client Success Manager
1 week ago
Healthpreneur Los Angeles, United StatesAre you a growth-minded, entrepreneurial spirit who thrives on coaching other entrepreneurs to achieve their dreams? · If so, you could be our next Client Success Manager. · In this role, you'll be the secret weapon that propels our clients (health professionals building their c ...
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Customer Success Manager
1 day ago
Gatekeeper Systems Los Angeles, United States· Gatekeeper is a SaaS-based, next-generation Vendor & Contract Lifecycle Management (VCLM) & Third Party Risk Management (TPRM) Solution. We help our customers to restore visibility of their vendor contracts, take control of their vendor and contract processes and safeguard com ...
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Customer Success Manager
4 days ago
Kuraray America , Inc. Los Angeles, United StatesAbout Verve · Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day, by industry associates to reduce fatigue, mitig ...
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Partner Success Manager
1 week ago
Hazel Health, Inc. Los Angeles, United StatesHazel Health is the nation's largest virtual provider of school-based healthcare services, and has been recognized by Fast Company as · " one of the world's most innovative places to work " · in 2023. · By partnering with districts and health plans across the country, Hazel tr ...
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Customer Success Manager
3 weeks ago
Nova Biomedical Los Angeles, United StatesNova Biomedical is looking for a Customer Success Manager based in the Los Angeles, CA area to join our Field Support team. This position is responsible for the successful transition of new and existing Nova Biomedical customers to their newly purchased Nova Biomedical clinical p ...
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Customer Success Manager
3 days ago
SADA Los Angeles, United StatesJoin SADA as a Customer Success Manager · Your Mission · As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for ...
Customer Success Manager - Los Angeles, United States - Sprinklr
Description
The Success Manager is the primary link between Sprinklr and our customers.In this position, you will ensure that Sprinklr customers make the best possible use of the Sprinklr platform, equip them to pursue their strategic objectives, and help them achieve their desired business goals.
What You Will Do:
Empower Sprinklr enterprise customers to improve their customers' digital experiences and achieve business objectives through the adoption of Sprinklr.
Increase renewal rates, drive adoption, improve customer satisfaction, and cultivate Sprinklr advocates to generate new business.
Serve as the internal voice of the customer and advocate for your clients' needs (services, support, product management, executive alignment).
Lead and track key performance indicators (critical metrics) in Gainsight – including renewal and expansion commitments – to ensure exceptional, predictable results.
Calculate risk forecasts based on product adoption; close renewal, upsell, and cross-sell opportunities within assigned client accounts in partnership with relevant Sales Account Executives – while achieving targeted renewal rate.
Demonstrate knowledge of the Sprinklr platform and industry standard methodologies to craft and present strategic solutions that ensure clients achieve their goals through product utilization and provide excellent consultative support.
Find opportunities for customer references and case studies.Deliver a significant individual contribution while collaborating with and strengthening teammates.
What We Are Looking for:
You have 3-7 years of relevant work experience in B2B SaaS customer success, account management, or a strategic consulting organization
You have prior knowledge of (or willingness to learn) marketing and advertising technology
You have comfort with preparing and delivering formal executive business reviews (EBR) to senior-level executives, with a focus on project-specific achievements and customer health
You have experience using customer success software (ideally Gainsight), CRM software (ideally Salesforce), and Google Applications (Docs, Sheets, Slides)
You have Clear verbal and written communication skills
What Makes You Qualified:
You have achieved a Bachelor's degree from an accredited college or university, or confirmed experience
You are able to travel up to 20-25% of the time on average (can vary by region)
You aim to continuously improve Client Services across the company by helping to create a company-wide culture focused on customer success and client delight across the organization (Marketing, Product, Sales, Finance, Executive)
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