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Washington, D.C.

    Senior Manager Operations, Tea Around Town - Washington, United States - TopView Sightseeing

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    Description

    Job Description

    We are looking for a passionate and experienced Operations Manager to lead the operational side of Tea Around Town in our latest spots in Washington DC and Philadelphia. As an Operations Manager, you will have the key role in ensuring the Tea Around Town experience is top-notch and the operations run smoothly. Beyond that, you will be pivotal in supporting the company's growth, overseeing diverse teams, and guaranteeing seamless business operations. The ideal candidate should be a strategic thinker with keen attention to detail and a solid track record in enhancing operational efficiency and quality.

    Tea Around Town is a classy tea room adventure on a double-decker bus. Since its launch, Tea Around Town has become quite popular and has even been featured in known media outlets like NBC News and Time Out. Our aim is to consistently provide top-notch service to customers, cater to tight schedules, and maintain cost efficiency.

    Powered by in-house tech, TopView Group offers unique global experiences. With a rapidly expanding array of products including bus tours in NYC and London, special events like Tea Around Town and North Pole Express, cruises, bike rentals, walking tours, and Attraction Pass, we work in a fast-paced setting and highly value entrepreneurship.

    Responsibilities:

    • Supervise end-to-end product execution, ensuring top-notch experiences on all trips.
    • Manage recruitment, training, scheduling, and performance evaluation of operations staff.
    • Collaborate with different teams to ensure adherence to procedures and facilitate smooth execution of changes and events.
    • Implement quality assurance procedures and drive process improvements.
    • Maintain inventory accuracy and oversee inventory-related tasks.
    • Identify risks, develop mitigation plans, and ensure safety and quality standards.
    • Work with the finance team to manage budgets and identify cost-saving opportunities.

    Requirements:

    • Bachelor's degree in Business Administration, Operations Management, or related field.
    • Minimum 12 years of operations experience, including 5+ years in a management role, hospitality or F&B experience preferred.
    • Strong problem-solving skills and ability to make data-driven decisions.
    • Ability to thrive in a fast-paced environment and adapt to changing needs.
    • Proven team management skills and excellent communication abilities.
    • Attention to detail and strong organizational skills.
    • Availability to work 50+ hours per week, including weekends and holidays.
    • Valid driver's license for positions in Washington DC and Philadelphia.

    Benefits:

    • Bonus pay
    • Paid time off
    • Comprehensive health insurance
    • Pre-tax commuter benefit
    • 401K
    • More

    Compensation: $80-$90k + bonus



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