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    Desktop Support Technician - San Diego, United States - Coastal Payroll

    Coastal Payroll
    Coastal Payroll San Diego, United States

    1 week ago

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    Description

    Job Description

    ABOUT COASTAL

    Coastal Payroll Services is not just about payroll; we are a top human capital management services provider based in Southern California that assists numerous clients in California and across the country. We prioritize human connections and believe in placing people at the forefront. Our team is dedicated to our clients, maintaining a workplace that is dynamic, enjoyable, and innovative. Coastal has been consistently recognized by prominent publications like the San Diego Business Journal, Inc. 5000, and Fortune, appearing on lists that honor the best workplaces and the fastest-growing private companies. The core objective of our award-winning team is to make a positive difference in the lives of our esteemed clients. We are committed to ensuring that our values resonate in every interaction, conversation, and service we offer. Continuously striving to elevate our performance is crucial as we aim to exceed our clients' expectations.

    Every team member at Coastal, regardless of their starting point, has access to our leadership team, which is focused on their development. We prioritize setting clear professional goals through regular one-on-one check-ins and team gatherings to collectively and individually work towards achieving them. Coastal fosters growth for individuals eager to put in the effort. If you are enthusiastic about values, determined to make an impact on the community, and ready for personal and professional growth, you will find a welcoming environment here.

    Coastal Payroll is currently looking for a dedicated and experienced Desktop Support Technician to join our IT department. The ideal candidate should possess 2 to 4 years of experience in delivering technical support and resolving issues related to desktop hardware, software, and peripherals. This role demands exceptional problem-solving abilities, a strong customer service mindset, and the capacity to thrive in a fast-paced setting to ensure our internal IT systems and employees function smoothly.

    WHAT YOU'LL DO

    • Offer technical assistance to end-users via phone, email, or in person.
    • Install, set up, and troubleshoot hardware and software components, such as desktops, laptops, printers, and peripherals.
    • Identify and address technical problems concerning operating systems, applications, and network connectivity.
    • Establish and manage user accounts, permissions, and access rights.
    • Collaborate with IT colleagues to pinpoint and execute solutions to enhance system performance and dependability.
    • Record support activities, solutions, and methods for knowledge sharing and future reference.
    • Engage in technology projects like system upgrades, migrations, and deployments.
    • Address and resolve helpdesk tickets promptly to ensure high customer satisfaction levels.
    • Guarantee adherence to IT security protocols and guidelines.
    • Support in the implementation and enforcement of security measures to safeguard company data and systems.
    • Maintain records of desktop equipment, software licenses, and peripherals.
    • Coordinate with suppliers for equipment procurement and warranty services.
    • Provide user training and advice on IT tools, applications, and best practices.
    • Develop and uphold documentation for IT procedures, processes, and troubleshooting guides.

    WHAT YOU'LL BRING

    • 2 to 4 years of experience in desktop support or a related field.
    • Education in Information Technology, Computer Science, or a related area, or relevant hands-on experience.
    • Solid understanding of Windows operating systems (Windows 10, Windows 11), Microsoft Office Suite, and troubleshooting desktop hardware.
    • Experience with Active Directory, Group Policy, and network troubleshooting.
    • Familiarity with remote desktop support tools and ticketing systems.
    • Exceptional communication and customer service capabilities.
    • Ability to work autonomously and collaboratively in a rapid-paced environment.
    • Industry certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are advantageous.

    Physical Requirements: This role involves on-site work on a computer for extended periods and utilization of basic office equipment.

    WHAT WE OFFER

    • Paid time off - inclusive of vacation, sick leave, and holidays.
    • Comprehensive medical, dental, and vision insurance.
    • 401(k) retirement plan with a company match.
    • AFLAC insurance enrollment.
    • Flexible work from home options.
    • Employee referral incentive program.
    • Incredible organizational culture.

    Coastal Payroll Services, Inc. is an Equal Opportunity Employer, maintaining a drug-free workplace, and adhering to applicable ADA regulations.

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