Jobs
>
Glendale

    Care Specialist - Glendale, United States - Equality Health

    Equality Health
    Equality Health Glendale, United States

    2 weeks ago

    Default job background
    Description


    Equality Health, LLC is a Phoenix-based whole-health delivery system focused on transforming value-based care delivery with population specific programs that improve access, quality, and member trust.

    Our mission is to ensure diverse populations receive quality healthcare that improves and enriches their lives.

    Through an integrated technology and services platform, culturally competent provider network and personalized care model, Equality Health helps managed care plans and health systems improve outcomes for diverse populations while simultaneously making the transition to risk-based accountability.


    Position Summary:


    The Care Specialist /Customer Service Representative is primarily responsible for providing supportive care and assistance to a diverse patient population to identify barriers to self-care and healing, decision making, and communication in navigating the healthcare system.

    The Care Specialist/Customer Service Representative works closely with, Community Health Workers, Chaplains, and other members of the Clinical Operations team, and consistently demonstrates a high standard of ethical behavior, professionalism, sensitivity, and confidentiality.*Position is located at our Scottsdale, AZ office with a hybrid presence*Responsibilities:Conduct outbound phone calls to members to conduct health assessments, identify care needs, and determine appropriateness for participation in care coordination programsAssist and support patients with barriers to care including, but not limited to, scheduling appointments, and locating and accessing community resourcesWork collaboratively with patients, network providers, referral coordinators, office and hospital staff; document all activitiesCommunicate care coordination services available to patients and caregiversScreen for physical health and behavioral health needs to refer to appropriate healthcare professionals for effective and timely interventionPerform a variety of activities to provide meaningful data to providers, patients and their familiesParticipate in a variety of educational programs to maintain current skill and competency levelsPerform miscellaneous job-related duties as assignedRequired Knowledge, Education & Experience:Associates degree in Healthcare or a related field of study; or, an equivalent combination of education and/or experienceMinimum two (2) years of experience in customer service or in a directly related position in the healthcare industryProficiency with Microsoft Office applications and web-based technologiesBilingual; able to read, write, and speak Spanish and English proficientlyHighly Preferred Skills, Abilities & Qualifications:Previous experience, knowledge and understanding of coordinating care for membersFamiliarity with federal and state laws and requirements related to healthcare and health information protectionOne or more of the following certifications: Basic Life Support (BLS), Certified Medical Assistant (CMA), Certified Nursing Assistant (CNA), Emergency Medical Technician (EMT)Excellent verbal, written and interpersonal communication skillsAble to speak clearly and concisely in English and Spanish, conveying complex or technical information in a manner that others can understand, and able to understand and interpret complex information from othersDemonstrated ability to gain acceptance and compliance from clinical staff to achieve mutually beneficial outcomesExcellent problem-solving skills, including the ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of actionStrong organizational and prioritization skills; able to manage multiple activities and work independently with minimal supervisionEquality Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training#J-18808-Ljbffr
  • Sun Valley Animal Shelter

    Animal Care Specialist

    4 days ago

    Sun Valley Animal Shelter Glendale, United States

    **(THIS IS NOT A VETERINARY STAFF POSITION)** · SVAS Job Application · Your daily schedule is from 7:30 am to 4 pm; You'll be expected to be on your feet most of the day to work rain or shine. We are looking for someone that is proactive, self-motivated and understand that no two ...

  • Trusting Connections Nanny Agency

    Newborn Care Specialist

    1 week ago

    Trusting Connections Nanny Agency Phoenix, United States

    **Location**: Phoenix, AZ, 85014 · **Start**:July 15th, 2024 · **Children**:Newborn baby girl · **Compensation**:$35/hour · **Description**: · **Requirements**: · - Minimum of two years of professional experience in newborn care. · - Possession of a valid Newborn Care Specialist ...

  • Blue Cross Blue Shield of Arizona

    Transition Care Specialist

    2 weeks ago

    Blue Cross Blue Shield of Arizona Phoenix, United States

    Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses a ...

  • Community Bridges, INC

    Client Care Specialist

    1 week ago

    Community Bridges, INC Phoenix, United States

    Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individu ...

  • Foundation Partners

    Transfer Care Specialist

    2 weeks ago

    Foundation Partners Phoenix, United States

    Foundation Partners Group is completely transforming the funeral industry by offering the latest technology and compassionate care that our families want. With over 200 locations across the country, we are seeking exceptional team members to expand our mission of providing compas ...

  • USA SHOWERS

    Customer Care Specialist

    2 weeks ago

    USA SHOWERS Phoenix, United States

    Job Overview: · We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. As a Customer Care Specialist, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction. This is a f ...

  • Crossroads Inc

    Community Care Specialist

    2 weeks ago

    Crossroads Inc Phoenix, United States

    Crossroads is an Arizona Department of Health Services licensed substance abuse treatment provider with proven expertise in serving addicted men, women, and Veterans through the provision of high quality, successful, and affordable residential and outpatient recovery programs. · ...

  • City Property Management

    Customer Care Specialist

    2 weeks ago

    City Property Management Phoenix, United States

    **Mission**:The mission of City Property Management is to provide the best experience in community management. · **Our Core Values** · Professionalism · Engagement · Knowledge · Humility · Client Centric · Trust · Flexibility · Teamwork · Diligent · Fun, Fair & Respectful · **We' ...

  • Equality Health

    Care Specialist

    3 weeks ago

    Equality Health Glendale, United States

    Equality Health, LLC is a Phoenix-based whole-health delivery system focused on transforming value-based care delivery with population specific programs that improve access, quality, and member trust. Our mission is to ensure diverse populations receive quality healthcare that im ...

  • Community Bridges, INC

    Client Care Specialist

    1 day ago

    Community Bridges, INC Phoenix, United States

    Community Bridges, Inc. (CBI) is an integrated behavioral healthcare agency offering a variety of different programs throughout Arizona. CBI provides residential, outpatient, inpatient, patient-centered medical homes, medication-assisted treatment, and crisis services to individu ...

  • Sunshine Residential Homes

    Direct Care Specialist

    4 days ago

    Sunshine Residential Homes Phoenix, United States

    Pay starting at $18/hr. · SAME DAY HIRING · We are seeking a Direct Care Specialist to work with foster children between the ages of 3-18 in our group homes located in Glendale, Peoria, Surprise, Phoenix, and Avondale. Most of our group homes house sibling groups and a standard c ...

  • Sonora Quest Laboratories

    Point of Care Testing Specialist

    3 weeks ago

    Sonora Quest Laboratories Phoenix, United States

    Primary City/State: · Phoenix, Arizona · Department Name: · Support Ops-BH Centers-Ref Lab · Work Shift: · Day · Job Category: · Lab · - Find your Voice, Passion, & Purpose_ · This position provides oversight of the Point of Care Testing (POCT) Program at Banner Hospital(s) or Ba ...

  • Phusion Wellness

    Patient Care Specialist

    2 weeks ago

    Phusion Wellness Mesa, United States

    Job description · Patient Care Specialist (Full-Time) · Phusion Wellness is a pain management and wellness care clinic. We are looking for a Patient Care Specialist to join our team You will be the first face our patients see representing our company, therefore, it's important yo ...

  • Soar Autism Center

    Child Care Specialist

    2 weeks ago

    Soar Autism Center Gilbert, United States

    At Soar, we are dedicated to enhancing the lives of children and their families with a focus on those with autism. **Our approach is nurturing and child-centered**, offering a variety of services that are tailored to meet the unique needs of each child. We believe in engaging wit ...

  • Soar Autism Center

    Child Care Specialist

    1 week ago

    Soar Autism Center Glendale, United States Full time

    At Soar, we are dedicated to enhancing the lives of children and their families with a focus on those with autism. Our approach is nurturing and child-centered, offering a variety of services that are tailored to meet the unique needs of each child. We believe in engaging with ch ...

  • Clovity

    Customer Care Specialist

    3 weeks ago

    Clovity Tempe, United States

    **Customer Care Specialist** · **Tempe, AZ** · **3 Months contract with extension** · **Pay rate: $19/hr W2** · 8AM - 5PM EST, Mon - Fri · No Weekends · **Job description**: · - As a member of the Customer service team, you will assist with customer questions, inquiries, and issu ...

  • Allstate Identity Protection

    Customer Care Specialist

    3 weeks ago

    Allstate Identity Protection Scottsdale, United States

    We are **Allstate Identity Protection **(formerly, InfoArmor), a wholly-owned subsidiary of Allstate since 2019 helping our subscribers safeguard their personal information, data they share, and the relationships they treasure. · Our product is a **proactive identity monitoring s ...

  • Sunshine Residential Homes

    Direct Care Specialist

    4 days ago

    Sunshine Residential Homes Avondale, United States

    Pay starting at $18/hr. · SAME DAY HIRING · We are seeking a Direct Care Specialist to work with foster children between the ages of 3-18 in our group homes located in Glendale, Peoria, Surprise, Phoenix, and Avondale. Most of our group homes house sibling groups and a standard c ...

  • WMP Eyewear

    Customer Care Specialist

    2 weeks ago

    WMP Eyewear Scottsdale, United States

    **Responsibilities**: · - Identify and assess customer needs to achieve satisfaction · - Handle customer complaints, provide appropriate solutions, and alternatives within the time limits; follow up to ensure resolution · - Maintain a high level of product and service knowledge · ...

  • BioCare

    Customer Care Specialist

    3 weeks ago

    BioCare Tempe, United States

    BioCare · - Customer Care · - Tempe, Arizona · **Job summary**: · Under direct supervision, this position is responsible for performing all duties associated with the sale and distribution of BioCare and LogiCare programs, services, and products. · **Primary responsibilities**: · ...