Customer Care Specialist - Phoenix, United States - USA SHOWERS

Description

Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist.

As a Customer Care Specialist, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction.

This is a full-time position with opportunities for growth and advancement.


Responsibilities:

• Assist customers with product information, order status, and issue resolution
• Handle customer complaints or concerns with empathy and professionalism
• Maintain accurate customer records and update information as needed
• Collaborate with other team members to ensure a seamless customer experience
• Meet or exceed performance targets for customer satisfaction

Qualifications:

• Excellent verbal and written communication skills in English
• Ability to analyze customer needs and provide appropriate solutions
• Multilingual or bilingual skills, particularly in Spanish, are highly desirable
• Previous experience in sales or customer service is preferred
• Strong phone etiquette and active listening skills
• Ability to work in a fastpaced environment and handle multiple tasks simultaneously
• Proficient computer skills and familiarity with CRM software

Benefits:

• Competitive salary based on experience
• Comprehensive training program provided
• Opportunities for career growth and advancement within the company
• Health insurance benefits available after probationary period

Pay:
$ $20.52 per hour

Expected hours: 32 per week


Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• Evening shift

Work setting:

• Hybrid work
• Office

Work Location:
Hybrid remote in Phoenix, AZ 85050