Customer Care Specialist - Phoenix, United States - City Property Management

City Property Management

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Mission:
The mission of City Property Management is to provide the best experience in community management.

Our Core Values
Professionalism

Engagement

Knowledge

Humility

Client Centric

Trust

Flexibility

Teamwork

Diligent

Fun, Fair & Respectful

We're looking for a dynamic, skilled, and friendly Customer Care Specialist to join our team. Is that you? This full time position offers benefits, paid vacation/federal holidays, and an opportunity to be trained in the constantly growing HOA industry.

Duties and Responsibilities

Communicate effectively with homeowners to resolve complaints and miscellaneous issues pertaining to individual homeowners' accounts.
Gather information regarding the nature of the call and pass the information on to the employee if transferring the call.
Provide effective account resolution to homeowners with appropriate followup and interoffice correspondence.
Assist homeowner in creating online accounts: provide passcode, reset password, or create account for owner.
Assist homeowner with access devices.
Assist with data entry and office duties.
Greet clients and perform front desk operations as needed.

Skills