- Develop and oversee strategic programs and projects within our operational domain
- Set and execute organizational goals and policies, driving continuous improvement
- Offer strategic guidance to management on operational practices and procedures
- Provide leadership and expertise to staff, ensuring operational efficiency
- Implement reporting systems and training initiatives to enhance operations
- Manage day-to-day activities of project personnel and represent the organization externally
- Handle field operations supervision, scheduling, policy enforcement, and employee training
- Communicate daily with the Director of Operations, suggesting departmental enhancements
- Stay responsive to operational developments and emergencies, acting as a knowledge source for staff and clients
- Minimum 3 years managing teams of 50+
- Highly reliable, punctual, and detail-oriented
- Excellent communication skills
- Strong sense of urgency and ability to multitask
- Proficient in Word, Excel, and Google Docs
- Flexible and available for extended hours, weekends, and holidays
- 10-hour shifts
- On-call duties
- Required Weekend and Holiday shifts
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Senior Manager Operations - New York, United States - TopView Sightseeing
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Description
Job Description
TopView Group, a reputable sightseeing company in New York City, is on a rapid global expansion trajectory. With innovative technology at our core, we craft unique experiences worldwide. From iconic bus tours in NYC to special events like Tea Around Town and North Pole Express, as well as various other adventures, we cater to diverse interests. Our upcoming ventures include Paris, Washington DC, San Francisco, and more.
Our vibrant workplace values speed, creativity, and efficiency, serving over a million guests annually. To bolster our growth, we're on the lookout for a dynamic Senior Manager to lead our Operations team. We need someone with a startup mindset to fuel our competitiveness and innovation. If you're up for this challenge, you might just be the perfect match. Face-to-face collaboration is key to our success, so this role is based full-time at our Midtown Manhattan office.
Responsibilities
Qualifications
ROLE MIX: 30% Office Work, 70% Fieldwork (Monitoring, Training)
Job Type: Full-Time
Salary: $90,000 - $100,000 annually, plus bonuses and benefits
Schedule: