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    Front Desk Supervisor - New York, United States - Project Renewal

    Project Renewal
    Project Renewal New York, United States

    3 weeks ago

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    Description

    Title: Front Desk Supervisor

    Program: Renewal House

    Salary Range: $40,000

    Program Description:

    Renewal House is a congregate care supportive housing program located in the Bronx. Renewal House provides supportive housing to up to 50 single adult men who have a history of substance use.

    Essential Duties and Responsibilities:

    Under the general direction of the Program Director, with some latitude for independent action, the Front Desk Supervisor directs a staff of Front Desk aides, in providing direct assistance to the clients in adhering to the rules and regulations of the program; performs related work. The essential duties of the Front Desk Supervisor include but are not limited to the following activities:

    • Performs all Front Desk Attendant duties
    • Oversees the operations of the facility, including emergencies
    • Supervises and provides training for new hires, informing them of all policies and procedures as outlined in the front desk manual
    • Coordinates weekly schedule
    • Reviews and documents incident reports
    • Reviews logbook prior to shift concluding
    • Provides crisis intervention and shares pertinent information with appropriate staff
    • Provides on-call coverage during non-clinical hours as necessary
    • Reports directly to the Program Director
    • Participates in the design and implementation of program improvements, policies, procedures, and other strategic planning efforts.
    • Provide emergency first aid/CPR assistance when needed.
    • Works flexible days and hours during weekends and holidays
    • Consistently review front desk binders for up-to-date and accurate documentation
    • Assist with administrative duties and day-to-day activities
    • Performs other duties as assigned by the Assistant and Program Directors.

    Qualifications:

    • High School Diploma/GED and experience working with homeless/formerly homeless, substance use, and mental health populations.
    • Fire Safety Training Completion preferred.
    • Trained in De-escalation & Cultural competency
    • Trained in Opioid Overdose Prevention
    • Spanish Speaking Preferred.

    All newly hired Project Renewal staff must provide verification of being fully vaccinated against Covid-19.

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