Front Desk Supervisor - New York, United States - Hotel Stanford

Description

This 19th-century historic building was originally named the Alcazar Hotel. Since 1986, we have been the Hotel Stanford New York.

Located in Koreatown in mid-Manhattan, you can easily walk to most popular tourist attractions such as Empire State Building, Macy's, Madison Square Garden, Time Square, and so on within 10 minutes.

Additionally, most subway stations can be reached within 3 minutes.


Job Overview:
We are seeking a highly organized and customer-oriented Front Desk Supervisor to join our team.

As the Front Desk Supervisor, you will be responsible for overseeing all front desk operations and ensuring exceptional guest experiences.

This is a key leadership role that requires excellent communication skills, strong attention to detail, and the ability to effectively manage a team.

Essential Job Duties:

• Manage and supervise front desk staff, including scheduling, training, and performance evaluations
• Ensure smooth checkin and checkout processes for guests
• Handle guest inquiries, complaints, and requests in a professional and timely manner
• Maintain accurate records of room availability and guest accounts
• Coordinate with other departments to ensure guest needs are met
• Monitor and maintain the cleanliness and appearance of the front desk area
• Implement and enforce hotel policies and procedures
• Assist with revenue management by maximizing room occupancy and upselling hotel services

Qualifications:

• Previous experience in hospitality management or hotel management is preferred
• Bilingual skills are a plus
• Excellent customer service skills with a friendly and professional demeanor
• Strong organizational and multitasking abilities
• Ability to handle difficult situations with diplomacy and problemsolving skills
• Knowledge of front desk operations, including checkin/checkout procedures, reservations, and guest services
• Ability to work flexible hours, including evenings, weekends, and holidays

Pay:
$ $23.00 per hour

Expected hours: 40 per week


Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Evening shift
• Night shift
• Weekends as needed

Work setting:

• Inperson

Ability to Relocate:

• New York, NY 10001: Relocate before starting work (required)

Work Location:
In person