office support specialist - Annapolis, MD, United States - Anne Arundel County, MD

Anne Arundel County, MD Annapolis, MD, United States

3 weeks ago

Description

Position Description

Anne Arundel County Government is currently hiring for a full-time permanent, Office Support Specialist (Represented) position within the Department of Inspections and Permits.

This is advanced-level office support work requiring special skills and knowledge in a specific program area.

Personal contacts are with county managers, employees, the general public, and other municipal or private sector agencies to receive and exchange information, explain procedures to facilitate a process, provide a service, or resolve operating problems.

NATURE AND VARIETY OF WORK

Work involves serving as the primary office support employee for an organizational unit, with responsibility for coordinating varied and extensive office support work for a designated area or function such as budget, finance, human resources, procurement, public works, planning, recreation, public safety, etc.

Work involves serving as the primary office support employee for a variety of organizational units.

Includes coordinating varied and extensive office support work for a designated area or function such as budget, finance, human resources, procurement, public works, planning, recreation, and public safety.

Work also entails various administrative processes and methods, including the use of office automation systems and computer applications to produce correspondence, reports, and other documents in various formats.

Work products support and affect the accuracy, reliability, and timeliness of office programs, services, and functions The work consists of operating a computer keyboard or video display terminal.

Examples of Duties and Knowledge, Skills and Abilities

(Note:

The duties and responsibilities enumerated in this class specification are for the purpose of determining a common set of minimum qualifications and salary levels for all positions in this class.

They are not intended to include all of the essential functions of all positions in the class.)

Uses personal computer and other office automation equipment and appropriate software applications to develop, utilize, and maintain databases and prepare reports and correspondence.

Monitors and records expenditures of accounts, grants, budgets, and petty cash according to office procedures and generally accepted accounting standards.

Monitors and may in some cases control usage of budget allotments, equipment, supplies, and capital assets in support of program objectives.

Maintained fiscal records, checked computations, verified transactions, reconciled receipts with control records, and reconciles financial statements.

Maintains files for accounts payable and payroll records for large-size organizations.

Processes child support warrants and summons.

Provides office support for court-ordered community service program.

Maintains inmate commitment status, and verifies release of inmates.

Updates utility connection files for water and sewer connections.

Maintains inventory and issues police uniforms and equipment.

Processes invoices, and prepares reports for CIP.

Receives permit applications, processes permits, calculates costs, and prepares receipts.

Resolves discrepancies in purchasing and receiving orders, processes invoices, and assists in preparing service contracts.

Updates and maintains water and sewer consumption and meter inventories; prepares reports for utility allocation approval of pending building permits.

Reviews and tracks utility and public works agreements through completion.

Records and processes all park revenue, and coordinates planning events for the park.

Operates and maintains meter reading system, and answers questions from employees on health benefits, and deferred compensation.

Processes redemptions and approves applications for business licenses, and updates bankruptcy claim forms for property taxes owed.

Prepares bills and accounts for all corporate and personal property tax bills.

Processes and bills all large commercial accounts for water bills.

Maintains and operates the real estate property tax overpayment and refund file.

Ensures that utility bills mailed to customers are accurate and complete.

Performs related work as required.

KNOWLEDGE, SKILLS, AND ABILITIES

Thorough knowledge of modern office practices, procedures, and equipment.

Thorough knowledge of business English, spelling, and arithmetic.

Thorough knowledge of departmental rules, regulations, procedures, and functions.

Considerable knowledge of office record keeping and reporting.

Ability to use a personal computer and software applications.

Ability to plan, organize, and supervise the work of employees performing a variety of clerical functions.

Ability to develop effective office work procedures.

Ability to understand and follow complex oral or written instructions.

Ability to prepare operating and statistical tabulations and reports.

Ability to establish and maintain effective working relationships with employees and other county departments.

Ability to deal effectively and courteously with the public.

Ability to communicate effectively both orally and in writing.

Minimum Qualifications

Education:
Graduation from high school.

Experience:
Four (4) or more years in progressively responsible office support work.

Supplemental Qualifications

Preference will be given to candidates who possess the following:

Experience in working for a federal or state agency.
Experience with managing and processing complaints, and violations within a compliance department.
Experience with 311 / SeeClickFix or similar programs.
Experience with GeoCortex or similar programs.
Experience with PIPS or similar programs.
Experience with Google Suite.
Medical/Health Insurance Plans
Open Access Aetna Select HMO-EPO
Aetna Open Choice PPO

Dental Insurance

CIGNA Dental PPO (Buy-Up)
CIGNA Dental PPO (CORE)
CIGNA Dental HMO (DHMO)

Vision Insurance

EyeMed

Employee Life Insurance

Term insurance of $20,000 for employees at no cost.
Ability to purchase Supplemental & Dependent Life Insurance

Disability Income Insurance

Pension Plan

Normal retirement after 30 years of service or Age 60 and 10 years of service or election to enroll in the Employees Retirement Savings Plan.

Deferred Compensation Section 457 Plan

Direct Deposit

Credit Union

Holidays

Twelve days provided per calendar year, thirteen in general election year

Annual Leave

Less than 5 years - 13 days
5 years to less than 10 years - 15 days
10 years to less than 20 years - 20 days

20 years or more - 26 days

Some positions will receive additional paid annual leave in lieu of holidays and personal leave.

Disability Leave

Accrual at a rate of 15 days a year

Personal Leave Day, five per calendar year

Leave Sharing

Employee Assistance Program

Free, confidential counseling for employee and family members 4X per year per problem per family member; also counseling on legal and financial issues; assistance in locating childcare and elder care

Flexible Spending Accounts

Dependent Care Reimbursement
Health Care Reimbursement

Voluntary Benefits

Provides you an opportunity to enroll in any or all of the benefits listed below with the convenience of payroll deduction
Universal Life Insurance with Long Term Care Rider
United Legal Benefits

01

The supplemental questions are a very important first step in our screening process.

Therefore, you are required to accurately and completely respond to each question by providing the information asked in each question.

Your responses will be used to initially determine your qualifications and eligibility for this position. DO NOT INDICATE SEE RESUME OR CUT AND PASTE YOUR RESUME IN RESPONSE TO THE SUPPLEMENTAL QUESTIONS.

This response and a lack of detail and explanation in the supplemental questions and in your application may result in failure or disqualification for this position.

THIS MEANS YOU MAY BE INELIGIBLE FOR FURTHER CONSIDERATION IN THIS RECRUITMENT PROCESS. Please check yes to show that you have read and understand this statement.

02

Did a county employee refer you? If yes, indicate their name, department and badge/id number. If you weren't referred by an Employee indicate N/A.

03

Did you graduate from High School or do you have a GED?

04

Do you have four (4) or more years of progressively responsible office support work?