IT Support Specialist - Baltimore, United States - Hartman Executive Advisors
Description
Summary
Primary Responsibilities
- Install, configure and troubleshoot computer hardware and software
- Assist with new hire onboarding account setup and change requests
- Monitor helpdesk ticketing system queue and act as primary point of contact
- Coordinate break/fix work with company vendors including deliveries and installs
- Manage IT projects as needed and assist with departmental projects
Requirements:
- Excellent problem solving and troubleshooting skills
- Detailoriented approach to tasks
- Customer serviceoriented attitude
- Must have own vehicle (car allowance provided)
Qualifications
- A+/Net+/Microsoft certifications strongly preferred
- Basic knowledge of LAN/WAN networks and TCP/IP troubleshooting
- Strong reading, writing and verbal communications skills
- 3+ years IT experience including supporting a Microsoft Windows environment
- Experience with Microsoft 365 including SharePoint and Teams
- Capable of working independently as well as part of a team
- Flexible, quick learner who is resourceful, perseveres and understands the value of documentation
- The ability to communicate and work with all levels of staff who possess varying degrees of technical skills
- Be able to do physical work including squat, kneel, crawl, use/work on a step ladder, sit, walk and stand for sustained periods as well as the ability to lift up to 25 pounds if needed
- Flexibility to work off hours as needed, including some evenings/weekends
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