IT Support Specialist - Baltimore, United States - Hartman Executive Advisors

Description

Summary
This role serves as initial point of contact and provides technical support to our end user base. Support is provided via phone, email, text, and in person/on-site visits to users at any of our ten locations surrounding the Baltimore, MD area. Candidates for this position should possess strong communication, customer service and technical skills.

Primary Responsibilities

• Install, configure and troubleshoot computer hardware and software
• Assist with new hire onboarding account setup and change requests
• Monitor helpdesk ticketing system queue and act as primary point of contact
• Coordinate break/fix work with company vendors including deliveries and installs
• Manage IT projects as needed and assist with departmental projects

Requirements

• Excellent problem solving and troubleshooting skills
• Detail-oriented approach to tasks
• Customer service-oriented attitude
• Must have own vehicle (car allowance provided)

Qualifications

• A+/Net+/Microsoft certifications strongly preferred
• Basic knowledge of LAN/WAN networks and TCP/IP troubleshooting
• Strong reading, writing and verbal communications skills
• 3+ years IT experience including supporting a Microsoft Windows environment
• Experience with Microsoft 365 including SharePoint and Teams
• Capable of working independently as well as part of a team
• Flexible, quick learner who is resourceful, perseveres and understands the value of documentation
• The ability to communicate and work with all levels of staff who possess varying degrees of technical skills
• Be able to do physical work including squat, kneel, crawl, use/work on a step ladder, sit, walk and stand for sustained periods as well as the ability to lift up to 25 pounds if needed
• Flexibility to work off hours as needed, including some evenings/weekends