Technical Service Assistant - Concord, CA, United States - Draeger, Inc.

Draeger, Inc. Concord, CA, United States

2 weeks ago

Description

Biomedical Technician - Draeger, Inc.

- Draeger values their employees with a flexible workforce, competitive total rewards including a comprehensive benefits package, generous paid time off program and more.

If you want to be part of an exciting team with strong leadership support, come join our team

We are seeking an experienced technician who provides direct technical field service support for medical equipment at the customer site including installation, maintenance, repair and technical support.

This position is remote (not reporting to a Draeger facility)- in the field servicing clientele on site in a given radius.

You must live in the Modesto, CA area or be willing to relocate.

Schedule and perform routine periodic manufacturer's certification on medical equipment at customer locations in accordance with service contract and company procedures and standards.

Evaluate, diagnose and repair malfunctioning equipment in response to service calls.
Be "on-call" outside of normal working hours to provide emergency service. May provide service via telephone communication.
Install new equipment. Provide technical support for upgrades and other special service programs to support field service activities.

Use company supplied laptop to access service dispatch and customer information; document service work performance; extract equipment documentation and diagnostic information; place inventory and parts orders, and perform other electronic data communications and transfers as may be directed or required to effectively perform their job responsibilities.

Manage dispatches and time effectively and efficiently to drive high impact services to Draeger customers.
Support service sales function as needed, i.e. assist with service program communications, communicate and assist with development of legitimate service program leads, etc.
Provide information and feedback to Technical Support and Factory for problem identification and resolution.
Associates Degree in Electronics , Biomedical Engineering or related discipline or equivalent combination of education & experience.
Minimum of 2 years of experience in a technical service capacity requiring electronics/biomedical training
Minimum of 1 year of customer or field service experience required. Previous field service experience preferred.
Previous computer networking experience preferred.

A newly hired individual may be classified as a Technical Service Specialist provided that they have a minimum of four years biomedical or field service experience with medical devices and meet the "Special Training or Competence" criteria below.

Must be able to read and understand schematics and other diagrams provided for use in repairing, troubleshooting and maintaining Draeger equipment and comprehend technical problems presented and render an effective solution.

Must be proficient in the use of PC applications including MS office suite, and able to use or learn other applications as business dictates.

Must be able to travel within territory and willing to travel outside of territory when needed.
Possesses & maintains expert level support for all modalities for which training has been provided.
Draeger has several sites located across North America as well as field-based sales and service positions.

Our field based Sales and Service workforce is located across the nation, caring for relationships with our customers in the delivery of Draeger's exceptional portfolio of products and solutions.

From hospitals to fire departments to industrial customers, people around the world rely on our products: cutting-edge technology that combines real engineering with the digital future.

We offer a generous benefits package that includes, comprehensive medical, dental & vision coverage, paid time off starting at 4+ weeks per year, tuition reimbursement, 401k match, wellness and employee support programs, life insurance and more.

Dräger also offers localized perks such as free parking and onsite gym with fitness instructors and classes, full-service cafeteria, and game room at select locations.

Retirement savings

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