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Framingham

    Client Support Specialist - Framingham, United States - My Gym - Momentum Enterprises

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    Description

    Job Description

    Job DescriptionBenefits:
    • Employee discounts
    • Flexible schedule
    • Training & development

    THE MOMENTUM DISTINCTION: PEOPLE, LOVE, AND FUN.


    We live by a single purpose here. You can call it our "mission statement", but it's truly our driving force:
    To create an atmosphere of optimism.


    Momentum Enterprises is committed to providing our wide range of clientele with superior customer service. Our call center is looking to expand our team with reliable and trustworthy members to assist our customers better.

    ---

    CUSTOMER SUPPORT SPECIALIST

    Job Duties:

    -Professionally answer incoming calls and texts for multiple businesses
    -Manage large amounts of inbound and outbound calls in a timely manner
    -Respond to emails, social media messages, etc.
    -Identifying customer needs to provide top-notch customer service
    -Handling and resolving customer complaints
    -Identifying and escalating priority issues to senior management
    -Transferring calls to the appropriate colleague
    -Taking payments and deposits for events or other activities

    Requirements:

    -Must be a friendly, helpful person
    -Must possess excellent communication and multitasking skills
    -Must have a computer, headphones, reliable WiFi, and a quiet space to work
    -Weekend availability
    -A willingness to go above and beyond for each customer
    -at least 1-year customer service experience

    ---

    Momentum Enterprises is an asset management company backed by Arena Capital focused on community, families, and fun. We currently operate 19 businesses across New England and New York, including franchise locations of My Gym Children's Fitness Center, Launch Entertainment Park, Club Elevate, Abbott's Frozen Custard, Wimbledon 109, and The Newport Venture - a Newport, RI real estate company.

    Flexible work from home options available.



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