UX Researcher - Palo Alto, United States - SAP

Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Do you have a passion for understanding how peoples expectations are changing when it comes to interacting with emerging technology like AI? If so, this is the perfect opportunity for you

We are looking for a UX Researcher to join our Responsible AI User Research practice at SAP Design. We are committed to helping teams to design for the global diversity of human needs, which requires us to deeply understand the behaviors of the people behind them. As a researcher on this team you will tackle some of the most complex challenges to gain deeper insights into how people interact with emerging technologies like AI and the world around them. You will use a variety of qualitative and quantitative methods to accomplish our goals, including surveys, participatory research, field studies, 1:1 interviews, and usability tests.

We value a diverse range of perspectives and our team brings together people from a wide range of backgrounds. Were looking for excellent communicators who are knowledgeable about research, devoted to understanding people, and curious about the relationship between technology and society. You will need to be comfortable in a fast-moving organization, open-minded about learning new research methods, committed to high-quality and rigorous research, and focused on influencing the future of enterprise software.

UX Researcher, Responsibilities

• Work closely with SAP Business AI teams to identify research needs around AI
• Design and conduct research using a variety of qualitative and quantitative methods which includes bringing multiple data sources together
• Ensure that all research is done inclusively partnering with diverse perspectives to improve the user experience for everyone
• Explore user behaviors and motivations by conducting primary research such as interviews, diary studies, participatory workshops, concept explorations, surveys and usability testing
• Proactively seek guidance to manage competing priorities and help your team focus on the most critical learning opportunities
• Create research strategies and plansthat leverage existing data and complement additional research that you need to execute
• Communicate results and illustrate suggestions in compelling and creative ways
• Youll work with stakeholders across functions and levels and have impact at all stages of product development
• Generate insights that both fuel ideation, evaluate designs and improve the AI UX
• Demonstrate the ability to generate insights about how these systems impact the user experience of using our products across multiple dimensions
• Stay up-to-date on the latest trends in AI and UX

Minimum Qualifications

• Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 2 years User Experience Research experience and/or product development experience or related experience in research
• OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1 years User Experience Research experience and/or product development experience or related experience in research
• OR equivalent experience.

Preferred qualifications:

• Hands-on research and/or product planning experience, withdemonstratedskill in collecting and analyzing human behavioral data to improve plans and UX in a technology industry setting
• Experienceimpactingboth product direction and detailed experience designincluding on products leveraging AI and large language models (LLMs)
• 1 years relevant domain experience within the technology sector
• 1 years experience in research methods impacting both product direction and detailed experience design.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: .

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency : SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is USD) USD.The actual amount to be offered to the successful candidateswill be within that range, dependent upon the key aspects of each case which may include education, skills,experience, scope ofthe role, location, etc. as determinedthrough theselection process. SAP offers limited benefits for employees hired into hourly or like roles subject to appliable plan/policy terms.A summary of benefits and eligibility requirements can be found by clicking this link: SAP North America Benefits ) .

Requisition ID: 394319| Work Area: Software-User Experience| Expected Travel: 0 - 10%| Career Status: Professional| Employment Type: Regular Full Time| Additional Locations: #LI-Hybrid