UX Researcher - Palo Alto, United States - SAP

SAP
SAP
Verified Company
Palo Alto, United States

1 week ago

Mark Lane

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Mark Lane

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Description
**We help the world run better
**At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Do you have a passion for understanding how people's expectations are changing when it comes to interacting with emerging technology like AI? If so, this is the perfect opportunity for you

We are looking for a UX Researcher to join our Responsible AI User Research practice at SAP Design.

We are committed to helping teams to design for the global diversity of human needs, which requires us to deeply understand the behaviors of the people behind them.

As a researcher on this team you will tackle some of the most complex challenges to gain deeper insights into how people interact with emerging technologies like AI and the world around them.

You will use a variety of qualitative and quantitative methods to accomplish our goals, including surveys, participatory research, field studies, 1:1 interviews, and usability tests.

We value a diverse range of perspectives and our team brings together people from a wide range of backgrounds.

We're looking for excellent communicators who are knowledgeable about research, devoted to understanding people, and curious about the relationship between technology and society.

You will need to be comfortable in a fast-moving organization, open-minded about learning new research methods, committed to high-quality and rigorous research, and focused on influencing the future of enterprise software.


UX Researcher, Responsibilities

  • Work closely with SAP Business AI teams to identify research needs around AI
  • Design and conduct research using a variety of qualitative and quantitative methods which includes bringing multiple data sources together
  • Ensure that all research is done inclusively partnering with diverse perspectives to improve the user experience for everyone
  • Explore user behaviors and motivations by conducting primary research such as interviews, diary studies, participatory workshops, concept explorations, surveys and usability testing
  • Proactively seek guidance to manage competing priorities and help your team focus on the most critical learning opportunities
  • Create research strategies and plans that leverage existing data and complement additional research that you need to execute
  • Communicate results and illustrate suggestions in compelling and creative ways
  • You'll work with stakeholders across functions and levels and have impact at all stages of product development
  • Generate insights that both fuel ideation, evaluate designs and improve the AI UX
  • Demonstrate the ability to generate insights about how these systems impact the user experience of using our products across multiple dimensions
  • Stay uptodate on the latest trends in AI and UX

Minimum Qualifications

  • Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 2+ years User Experience Research experience and/or product development experience or related experience in research
  • OR Master's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Information Architecture, User Experience Design, Behavioral Science, Social Sciences, or related field AND 1+ years User Experience Research experience and/or product development experience or related experience in research
  • OR equivalent experience.

Preferred qualifications:


  • Handson research and/or product planning experience, with demonstrated skill in collecting and analyzing human behavioral data to improve plans and UX in a technology industry setting
  • Experience impacting both product direction and detailed experience design including on products leveraging AI and large language models (LLMs)
  • 1+ years relevant domain experience within the technology sector
  • 1+ years experience in research methods impacting both product direction and detailed experience design.

Bring out your best

We win with inclusion


SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help e
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