Jobs
>
Customer Service Representative
>
Gardena

    Customer Service Representative - Gardena, United States - Spectrum Chemical Mfg. Corp.

    Spectrum Chemical Mfg. Corp.
    Spectrum Chemical Mfg. Corp. Gardena, United States

    3 weeks ago

    Default job background
    Pharmaceutical / Bio-tech
    Description

    Job Title: Customer Service Representative

    Job Location: Gardena, CA

    Job Purpose Summary

    Customer focused liaison promoting functional excellence in the customer service role. Manage the sales order from receipt to shipment in the Oracle environment to ensure compliance with customer requirements and company protocols. Answer all incoming inquiries promoting excellent customer experience.

    Essential Duties & Responsibilities

    • Responsible for responding to customer inquiries by phone and email within the Zendesk system.
    • Order entry, monitoring, modification, verification, and release of sales orders through the fulfillment process within the Oracle environment.
    • Drive a positive customer service experience through courteous, timely, and dynamic communication with customers.
    • Identify and assess customers' needs to achieve satisfaction and build sustainable relationships between customers and Spectrum Chemical
    • Act as a liaison for the customer, providing information on products, services, order status, etc.
    • Work with a sense of urgency to resolve any emerging problems that customer accounts might face with accuracy and efficiency.
    • Work closely with cross-functional teams, such as the Lab, Tech Services, Sales, Purchasing, Accounting and Operations groups, to investigate and solve issues as a team.
    • Identify the root cause of customer concerns and work closely with manager and/or key departments to escalate concerns and ultimately improve the customer experience.
    • Determine technical specifications, shipping, freight terms, order handling for controlled substances, drug items, split orders, research product, pricing.
    • Work in tandem with fellow customer service representatives and outside/inside sales force to provide superior customer service.
    • Provide best in class customer service with a focus on meeting department KPI's.
    • Other duties as assigned.

    Qualifications

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Demonstrated proficiency as a Customer Service Representative from a retailer / distributor / manufacturing environment.
    • Excellent verbal / phone, written and chat communication skills.
    • Must possess excellent data entry and organizational skills. Must have above average attention to detail.
    • Must be capable of developing a thorough working knowledge of order management within complex systems.
    • Ability to work in a team environment, completing individual tasks while maintaining focus on the overall departmental and organization goals. Contributes to maintaining a positive team spirit.
    • Strong collaborative and interpersonal skills. Working cross functionally with all departments and customer base.
    • Excellent multi-tasker with ability to work in a fast-paced and ever-changing environment.
    • Ability to adjust with ease to new conditions and personnel and to exhibit the competence and maturity to encourage confidence from customers. Capable of remaining calm and courteous in challenging situations.
    • Ability to comply with processes but also identify areas of improvement and implement change.
    • A self-starter with the ability to work independently as well as with a team and make informed and independent decisions under pressure. React quickly to changing priorities.
    • 1+ year experience in Oracle environment preferred.
    • Zendesk experience is a plus.
    • Proficient Microsoft Office skills – Outlook, Excel, Word

    Education and/or Experience

    • Two years of college or equivalent work experience.
    • Call Center or customer service experience required (preferably in a corporate manufacturing or distribution environment)

    Language Skills

    • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
    • Ability to write reports, business correspondence, and procedure manuals. Must possess exceptional verbal and written communication skills.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • While performing the duties of this job, the employee is regularly required to sit and talk or hear.
    • The employee frequently is required to use hands to finger, handle, or feel.
    • Specific vision abilities required by this job include close vision.

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • The noise level in the work environment is usually moderate.
    • This job will require the working hours of 8:00am to 5:00pm PT.
    • Willingness to work overtime or weekends if needed.

    Contact

    Email:

    Fax:

    Address: Spectrum Chemical, HR Dept., 14422 S. San Pedro Street, Gardena, CA 90248

    We are an equal opportunity employer and value diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • Spectrum Chemical Mfg. Corp.

    Customer Service Representative

    3 weeks ago

    Spectrum Chemical Mfg. Corp. Gardena, United States

    **Customer Service Representative** · A customer focused liaison promoting functional excellence in the customer service role. Manage the sales order from receipt to shipment in the Oracle environment to ensure compliance with customer requirements and company protocols. Answer a ...

  • Marriott International, Inc

    Guest Service Representative

    1 week ago

    Marriott International, Inc Los Angeles, United States

    **Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Sheraton Grand Los Angeles, 711 S Hope St, Los Angeles, California, United States VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de Pos ...

  • Bristol Management Services

    Customer Service Representative

    3 weeks ago

    Bristol Management Services Gardena, United States

    As a valued member of our team, you will process orders for material or merchandise received by mail, telephone, or personally from customer or company employees by performing the following duties. This job deals with a high volume of calls. · **Position Type/Expected Hours of Wo ...

  • Field Fresh Foods

    Customer Service Representative

    1 week ago

    Field Fresh Foods Gardena, United States

    Our company offers a long term career opportunity with rewarding benefits as we operate 24hrs. · We are seeking an individual who has an upbeat attitude, truly cares about doing a great job each day, and is committed to providing our customers with the best service possible. · Yo ...

  • NGL TRANSPORTATION INC

    Customer Service Representative

    2 weeks ago

    NGL TRANSPORTATION INC Gardena, United States

    **Essential Duties and Responsibilities** · - Provide Excellent, Professional and Timely Customer Service whether handling customer inquiries, complaints, quotes, or support in order maintenance processes · - Ability to successfully coordinate and collaborate between multiple dep ...

  • American City Pest & Termite, Inc.

    Customer Service Representative

    3 weeks ago

    American City Pest & Termite, Inc. Gardena, United States

    A Pest & Termite Control company in Gardena is in need of an individual with strong communication and customer service skills to fill a full-time position. Hours will be 8:00 - 4:30, Monday through Friday with occasional Saturday work once fully trained. · - Posses strong phone s ...

  • Advanced Foam Inc.

    Customer Service Representative

    3 days ago

    Advanced Foam Inc. Gardena, United States

    Customer Service Representative · **Duties**: · - Make outbound calls to customers to provide assistance and support · - Handle customer inquiries and resolve issues in a timely and professional manner · - Analyze customer needs and recommend appropriate products or services · - ...

  • Tireco

    Customer Service Representative

    3 days ago

    Tireco Gardena, United States

    **Our Company** · **Schedule** · - Monday - Friday, 7:00 am - 4:00 pm · **ESSENTIAL RESPONSIBILITIES**: · - Manage inbound calls in a courteous and efficient manner. · - Provides support as needed to the Outside sales team and or the Wholesale division purchasing team. · - Provid ...

  • Midas BARSTOW 1171

    Customer Service Representative

    2 weeks ago

    Midas BARSTOW 1171 Santa Ana, United States Customer Service (Full time)

    CUSTOMER SERVICE REPRESENTATIVE · GREET EVERY CUSTOMER WITH A SMILE AND FRIENDLY HELLO · ASK CUSTOMER FOR FIRST AND LAST NAME, ADDRESS, PHONE NUMBER · (IF RETURNING CUSTOMER VERIFY INFO) · GET VEHICLE INFORMATION YEAR, MAKE AND MODEL · GET DETAILED DESCRIPTION OF CUSTOMERS CONCER ...

  • The Trustees of St. Patrick's Cathedral

    Cemetery Service Representative

    2 weeks ago

    The Trustees of St. Patrick's Cathedral Hawthorne, United States

    **Trustees of St. Patrick's Cathedral** · **Gate of Heaven Cemetery**: · - **Cemetery Service Representative**_ · **May 2024** · **Purpose**: · Assist the Manager of Cemetery Services and Administration and collaborate with other cemetery service representatives and field supervi ...

  • American AC Heat & Plumbing

    Customer Service Representative

    2 weeks ago

    American AC Heat & Plumbing Hawthorne, United States

    American Air Conditioning and Heating is looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with acc ...

  • WMC Advanced Physician Services PC

    Patient Service Representative

    3 weeks ago

    WMC Advanced Physician Services PC Hawthorne, United States

    **Job Details**: · **Job Summary**: · A Patient Service Representative is responsible for greeting patients and working with them in person, on the phone, or through electronic correspondence to meet their needs regarding scheduling, updating pertinent information, checking in an ...

  • Hollywood Body Jewelry

    Sales Representative/customer Service

    3 weeks ago

    Hollywood Body Jewelry Gardena, United States

    **PLEASE DO NOT CALL REGARDING THE POSITION, WE WILL CONTACT YOU.**: · - Previous experience in phone sales and or customer service preferred · - Hourly base pay · - Experienced in customer service · - Excellent communication skills required · - Team player mentality with a posit ...

  • Kevin Krusenoski - State Farm Agent

    Financial Services Representative

    3 weeks ago

    Kevin Krusenoski - State Farm Agent Willowbrook, United States

    **ROLE DESCRIPTION**: · Kevin Krusenoski - State Farm Agent is seeking a qualified and empathetic professional for the role of Financial Services Representative - State Farm Agent Team Member. As a customer-oriented expert, you will market the best Life/Health insurance services ...

  • Hollywood Body Jewelry

    Sales Representative/customer Service

    3 weeks ago

    Hollywood Body Jewelry Gardena, United States

    **PLEASE DO NOT CALL REGARDING THE POSITION, WE WILL CONTACT YOU.**: · - Previous experience in phone sales and or customer service preferred · - Hourly base pay · - Experienced in customer service · - Excellent communication skills required · - Team player mentality with a posit ...

  • Univest Financial Corporation

    Sales & Service Representative

    1 day ago

    Univest Financial Corporation West Lawn, United States

    Overview: · Univest Financial Corporation (UVSP), has approximately $7.8 billion in assets and $4.7 billion in assets under management and supervision (as of December 31, Headquartered in Souderton, Pa. and founded in 1876, the Corporation and its subsidiaries provide a full-rang ...

  • Binding Minds

    Patient Service Representative

    3 weeks ago

    Binding Minds Torrance, United States

    _**Required Qualifications**:_ · - _Experience with medical insurance, referral processes, and benefit plans_ · - _6+ months of recent experience working in an outpatient clinic or medical office setting_ · - _Ability to read, understand, and respond to detailed oral and written ...

  • Keenan & Associates

    Custmer Service Representative

    3 weeks ago

    Keenan & Associates Torrance, United States

    Keenan has an exciting career opportunity as a Customer Service Representative. They will provide customer service and support for Keenan's proprietary benefit eligibility management systems, including data entry/managing eligibility of benefits, assisting customer/users in the u ...

  • AssuredPartners

    Customer Service Representative

    3 weeks ago

    AssuredPartners Torrance, United States

    Overview: · Keenan has an exciting career opportunity as a Customer Service Representative. They will provide customer service and support for Keenan's proprietary benefit eligibility management systems, including data entry/managing eligibility of benefits, assisting customer/us ...

  • Radnet Management, Inc.

    Patient Service Representative

    2 weeks ago

    Radnet Management, Inc. Torrance, United States

    Overview: · Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are_ Radiology Forward_. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the ...