Customer Service Representative - Gardena, United States - NGL TRANSPORTATION INC

NGL TRANSPORTATION INC

Verified Company

Gardena, United States

1 hour ago

Posted by:

Mark Lane

beBee recruiter

Essential Duties and Responsibilities

Provide Excellent, Professional and Timely Customer Service whether handling customer inquiries, complaints, quotes, or support in order maintenance processes
Ability to successfully coordinate and collaborate between multiple departments, customers, and service providers
Provide Clerical Support to daily operations
Assist with Data Entry for Delivery Order, Schedule, Rate and Availability information
Collect, Safekeep, and Help Upkeep all Relevant Customer data
Maintain open communication with customers to ensure all parties are clear in direction, whether confirming pickup/ delivery time and date, ensuring all mandatory forms are completed and attached, or if any moves need to have any specialized freight requirements or appointment
Assist Customers in Tracking and Tracing their freight, when needed
Notify customers of Freight Availability, Capacity, and other Important Information.
Will need to maintain knowledge of company services
Work and Coordinate Effectively with Dispatch Team to ensure freight is delivered on time
Adhere to company policies and procedures

Requirements:

Strong understanding of all MS Office Programs and Freight operating systems
Relevant customer service experience can include transportation, freight brokerage, moving companies, logistics, linehaul, intermodal, warehouse, ground operations, and dispatching air and ocean service
High School diploma or equivalent
Excellent verbal and written communication skills
Bilingual in Spanish preferred
Punctuality, organizational skills, and ability to prioritize and multitask
Work well under pressure and stressful situations
Type 30+ WPM preferred