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    Customer Project Representative Senior - PHOENIX, United States - Arizona Public Service

    Arizona Public Service
    Arizona Public Service PHOENIX, United States

    3 weeks ago

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    Description
    Customer Project Representative Senior

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    Date:
    May 10, 2024


    Location:
    PHOENIX, AZ, US,


    Company:

    APS
    Arizona Public Service generates clean, reliable and affordable energy for 2.7 million Arizonans.

    Our service territory stretches across the state, from the border town of Douglas to the vistas of the Grand Canyon, from the solar fields of Gila Bend to the ponderosa pines of Payson.

    As the state's largest and longest-serving energy provider, our more than 6,000 dedicated employees power our vision of creating a sustainable energy future for Arizona.


    Since our founding in 1886,
    APShas demonstrated a strong commitment to our customers in one of the country's fastest growing states, earning a reputation for customer satisfaction, shareholder value, operational excellence and business integrity.


    Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the
    APSPromise: Design for Tomorrow, Empower Each Other and Succeed Together.

    Summary

    The Customer Project Representative Senior leads the coordination and oversight of customer projects and is responsible for performing the duties of project administration that results in successful execution of major and diverse projects.

    Projects require coordination and cooperation among numerous functional areas to meet critical objectives under pressing timelines.

    Serves as the primary customer representative and as an active partner in developing and monitoring comprehensive up-to-date work plans for level 3 and 4 project work segments, including schedule milestones, expenditures, and budget estimates and variances.

    Minimum Requirements


    • High school/GED and successful Completion of APS's Customer Project Representative Training Program or testing out of Customer Project Representative training and development subject matter, plus three (3) years customer or construction project related experience;
    • OR BS Degree in Engineering or equivalent degree, and five (5) years customer project related experience with knowledge of transmission or distribution construction requirement and practices;
    • OR equivalent combination of education and related customer or construction project management experience.
    • Requires proficiency in the application of PC skills and programs for data management and project scheduling as well as the analytical ability to evaluate the interdependent relationship of project variables.
    • A valid Arizona Driver's License is required.
    • CPM Battery Aptitude Test is required.

    Preferred Special Skills, Knowledge or Qualifications:

    Computer skills:
    Windows, Word, Excel, CC&B, GIS, and work order management programs such as Maximo and Primavera.

    Drafting/CAD experience.

    May require Emergency response support for unusual or emergency situations, such as summer storms and/or other catastrophic events.

    Demonstrated skills in planning, organizing, and directing teams.

    Knowledge of survey and right-of-way policies and procedures.

    Strong interpersonal verbal and written skills.

    Organization, project management, communication, and negotiation skills are essential.

    Major Accountabilities

    1) Perform as project representative for moderate to complex level 3 and 4 projects which typically include small and medium-sized commercial customers (e.g.

    master planned communities, subdivisions, apartments) and require more skilled consultation and distribution engineering.

    Plan, schedule, and coordinate all facets of the project from initiation through construction, energization and close out giving consideration to the best company source of power and most cost-effective design.

    2) Effectively interface with customers and/or municipalities to assess their needs, determine the scope of the project, and obtain plans, maps, and/or drawings.

    Make key decisions regarding the layout of company facilities, consulting with external customers and/or municipality liaison and /or internal Planning and Operations as needed.

    3) Responsible for oversight of resources, budgets, and plans for projects that are assigned. Coordinate project activities, reviews deliverables, monitors progress, and establishes priorities to ensure that projects' goals are accomplished. This includes performing necessary day-to-day administrative duties which may include negotiating for resources.

    4) Obtain easements from the property owner.

    5) Provide guidance to Customer Project Associates and Reps in the development of work authorizations (WA) and estimates.

    6) Provide guidance to Customer Project Reps in the implementation of Schedule 3 (lines and services extension policy/rules) and feasibility studies.

    7) Subject Matter Expert in the preparation of agreements/contracts, ordering materials and equipment, invoicing, and approvals processes.

    8) Oversee project management activities and execution of planned work to assure the needs of the customer are being met and to assure consistency with
    APSpolicy and procedures.

    9) Act as formal mentor to assigned Customer Project Reps in training. Contribute to the development and delivery of training programs.

    10) Provide technical and project management advice to lower level Customer Project Reps.

    11) Has responsibility for project through completion, with responsibility for assessing success, strengths and weakness of project and participants. Conducts lessons learned for each project and implements them in future projects.

    12) Trouble shoot and resolve problems encountered. Keep other company departments informed of activities that affect current and future facilities.

    13) Participate on project teams and make recommendations regarding process and procedure.

    14) Contribute to the development and fostering of strong working relationships and partnerships with internal departments, customers, and outside companies.

    Export Compliance / EEO Statement

    This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S.

    Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S.

    Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors.

    For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

    Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment.

    It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.

    This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

    For more information on applicable equal employment regulations, please refer to EEO is the Law poster.

    Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster.

    View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).

    Arizona Public Service is a smoke free workplace.


    Location-Based Role:
    This position requires employees to work at the (Location), with some flexibility. Flexibility will be determined with the hires employee and leadership, but the ultimate decision is the company's.
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