Helpdesk Associate - Los Angeles, United States - NKSFB

NKSFB Los Angeles, United States

2 weeks ago

Description

NKSFB, LLC is the largest business management firm in the country, with more than 650 employees working from seven offices in the Los Angeles and New York City area.

We work alongside the world's top artists in music, film, and television, as well as athletes, executives, entrepreneurs, and other high achievers, offering a sophisticated range of concierge-style services to meet their lifestyle management needs.

Position Titl

e:
Helpdesk Associate

Reports To:
Helpdesk Supervisor

Department:
Information Technology

Location:
Westwood

Your Rol

e:

The Helpdesk Associate will play a pivotal role in our IT team by ensuring the seamless replacement and installation of new computers.

You will be responsible for efficiently managing the PC replacement project, ensuring minimal disruption to end-users while providing excellent customer service.

Additionally, this role will involve participation in various other IT projects beyond PC replacements. The position requires a team player who will be expected to be organized, motivated, and demonstrate a professional attitude. They will have a basic understanding of Windows-based computers and troubleshooting methodologies.

What Will You Do?

Receive, handle, remove, decommission, and track all helpdesk inventory.
Image, configure, deploy, and relocate corporate desktops, laptops, peripherals.
Install, update, and configure standard software application.
Troubleshoot basic issues related to Windows-based computers and escalate complex issues.
Provide user support and training as needed during the PC deployment process.
Perform repairs to hardware and peripheral equipment, processing warranties with vendors.
Perform cable management.
Triage issues reported in our ticketing system (Solarwinds Service Desk).
Ensure vendor contracts and agreements are up-to-date and compliant.
Take detailed meeting notes, track deliverables, and project status.
Assist in updating general documentation and user guides.
Coordinate procurement and replacement of hardware and software as needed.
Perform other related duties as assigned or requested.
Collaborate with HR, hiring managers, and the helpdesk for user onboarding and offboarding.
This role may require occasional evening or weekend work to address IT emergencies or system maintenance.
What Do you Need to Succeed:

Working knowledge (i

e:
administration) of Microsoft Windows workstations.
Working knowledge of Microsoft Office applications.
Working knowledge of computer hardware and how to configure them in Windows.
Ability to work effectively with others.
Ability to effectively prioritize tasks.
Ability to multi-task and adapt to changes quickly.
Strong oral and written communication skills.
Strong sense of urgency and time management skills.
Exceptional analytical, problem-solving, and customer service skills.
Superior organizational skill.
Education/Experienc

e:
A candidate currently pursuing a degree in Information Systems and Technology.

Physical Demands and Work Environment:
Standing, walking, crouching, and regular lifting up to 15 pounds
Frequent use of hands and reaching with hands and arms
Regularly talking, hearing, seeing, and sitting
Moderate to loud noise level
Risk of electrical shock
Salary Rang

e:

The salary range for this role is $18 - $25 an hour and represents the firm's good faith and reasonable estimate of the range of possible compensation at the time of posting.

Actual compensation will be dependent upon a number of factors, including but not limited to, the candidate's relevant experience, qualifications, and location.

What We Offer:
NKSFB offers a great variety of benefits and perks to our employees
Some of these includ

e:
Medical, Dental and Vision coverage
Flexible Spending Account
Basic Life and AD&D
Voluntary Life and AD&D
Long Term Disability
Voluntary Critical Illness and Cancer, Hospital Indemnity and Accident Coverage
Genetic Screening and Cancer Support
Pet Insurance
Accrue 15 PTO days annually
401k, Match and Profit Sharing Plan
10 Paid Holidays and 1 Floating Holiday

The job duties listed are typical examples of work performed by positions in this job classifications and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities.

Employees may also perform other duties as assigned.

NKSFB, LLC is an Equal Opportunity Employer and is committed to diversity and inclusion. If you're a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at

We collect your personal information when you apply for employment at NKSFB, LLC. To learn more about our data privacy practices, please view our Employee Privacy Policy.
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