Human Resources Specialist - Rosemead, United States - Southern California Edison

Southern California Edison

Verified Company

Rosemead, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Join the Clean Energy Revolution:

As a
Human Resources Specialist, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone.

Are you ready to take on the challenge to help us build the future?

A day in the life - Get ready to think big, work smart and shine bright

Develop solutions and recommendations that are consistent with current laws, policy guidelines, benefit plan provisions, regulations, and contract provisions.
Build and maintain positive relationships with business partners including management, key area representatives, program vendors, and the contact center team.
Lead and oversee, or support one or more HR projects, programs or services handled by the center.
Identify and recommend continuous improvement opportunities in program(s) and the center's operations to optimize customer satisfaction and efficiency.
Perform other duties and responsibilities as assigned.

The essentials:

Three years of experience in the field of Human Resources supporting employee programs, providing guidance on policies and procedures, triaging escalations, and supporting general inquiries.
Three years of experience interacting directly with internal or external customers in a customer/client services environment analyzing and resolving customer issues.
Experience using customer service systems or customer information systems (e.g., SAP, Computer Telephony Integration (CTI), relevant case management systems, or other Helpdesk Software, etc).

The preferred:

Associate's Degree in Human Resources, Business or a related field or an equivalent combination of education, training, and experience.
Experience with HR policies or programs such as timeoff, educational assistance/reimbursement, and commuter/rideshare programs.
Experience communicating both orally and in a written format to a wide variety of audiences.
Experience identifying process improvement opportunities and developing and making recommendations.
Experience tracking, monitoring, analyzing, processing, and/or documenting data/information.
Experience supporting objectives and initiatives that help achieve organizational goals.
Experience working independently and efficiently when handling customer requests.
Excellent interpersonal skills, and the ability to collaborate and maintain positive working relationships with staff and all levels of management.
Ability to integrate work across relevant areas, develop the business and services to enhance customer satisfaction and productivity, manage risks appropriately, develop and execute business plans, manage information, and provide exceptional service to internal and external customers.
Effective resource and project planning, decision making, results delivery, team building, and the ability to stay current with relevant technology and innovation.
Strong ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning.

You should know:

This position's work mode is
hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.

About Southern California Edison:

The people at SCE don't just keep the lights on. Our mission is so much bigger. We're fueling the kind of innovation that's changing an entire industry, and quite possibly the planet.

Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand.

At SCE, you'll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

At SCE, we celebrate our differences.

We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.