IT Coordinator Level 1 Healthcare - Cerritos, United States - The Oncology Institute of Hope and Innovation

The Oncology Institute of Hope and Innovation

Verified Company

Cerritos, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Founded in 2007, The Oncology Institute of Hope and Innovation (TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting.

TOI is dedicated to offering cutting edge, evidence-based cancer care to a population of more than 1.7 million patients including clinical trials, stem cell transplants, transfusions, and other care delivery models traditionally associated with the most advanced care delivery organizations.

With 100+ employed clinicians and more than 800 teammates in 60+ clinic locations and growing. TOI is changing oncology for the better.

JOB PURPOSE AND SUMMARY:

The IT Coordinator provides technical support and service assistance to team members throughout TOI.

This position works closely with the IT Helpdesk Manager to ensure the smooth and efficient operation of the IT infrastructure while assisting in the day-to-day operations of the IT department.

ESSENTIAL DUTIES AND RESPONSBILITIES:

Provide technical and customer support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and network performance.
Provide answers to TOI users by identifying problems, researching answers, and guiding users through corrective steps.
Perform troubleshooting to diagnose and resolve problems (Hardware, software, debugging etc.)
Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
Install and configure appropriate software and functions according to specifications.
Document and track all problems and requests in our ticketing system (Zendesk)
Record and track all IT assets.
Participate and contribute to SOP documentation efforts to streamline and improve processes.
Perform basic account administration tasks like mailbox, password setting, extension of accounts, etc.
Assist with projects, implementations, and golives as needed.

KNOWLEDGE, SKILLS, AND ABILITIES:

Ability to multitask in a fastpaced work environment.
Excellent diagnostic, problem solving and analytical skills.
Excellent verbal and written communication skills.
Outstanding organizational and timemanagement skills.
Knowledge of diverse computer systems and networks.
Knowledge of ticketing systems, processes, and procedures.
Proficiency in Microsoft Office, Outlook, Word, and Excel.
Excellent customer service skills.

REQUIRED EXPERIENCE, EDUCATION AND/OR TRAINING:

High School Diploma or equivalent. Associate's degree preferred.
Minimum 2 years' experience in a windowsbased IT help desk role supporting users in a corporate environment. Experience working within ticketing systems such as Zendesk.

PHYSICAL WORKING REQUIREMENTS:

The position involves prolonged periods of sitting at a desk, extensive computer use, and phone interaction. Additionally, the role may require occasional lifting of up to 20 pounds for office supplies or equipment.

The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.