- Handles General Admission, Exhibition and Public Program ticket sales, membership sales and renewals
- Answers phone inquiries and takes orders, troubleshoots and resolves visitors' needs and provides general museum information
- Works at any and all of our visitor facing locations both inside and outside of the Museum
- Greets members and visitors cheerfully in person and on the phone providing a warm welcome to all.
- Answers questions and provide information about the Museum's programs and exhibitions. Works to develop expertise in the following areas: membership program and benefits, ticketing and admissions policies; all public program offerings, special events, promotions, and general rules and guidelines.
- Performs sales duties including the sale of general admission and special exhibition tickets, memberships, special event and public program tickets at any ticketing location.
- Validates membership cards, digital and printed tickets for entry at Museum and Special Exhibition entrances.
- Actively promotes memberships. Signs up new and renewing members at any location. Troubleshoots common membership customer service needs including reserving exhibition tickets, contact information updates, upgrades, and automatic renewal requests.
- Answers telephone inquiries and process resulting orders in a welcoming and professional manner. Clearly communicates information and/or administer a seamless hand off of callers to appropriate department or staff person. Makes outbound calls as needed to follow up on requests or resolve outstanding questions or orders.
- Assists in welcoming and checking in all school, community, and adult groups, paying particular attention to the accuracy of financial transactions.
- Performs line management inside and outside the building to control capacities in lobbies and ticketed gallery spaces.
- Develops proficiency on ticketing and membership database Tessitura.
- Performs other related duties as required or directed by MVS management.
- BA or Associate degree
- 2+ years of customer service experience preferably in a hospitality, retail or cultural organization role
- Work for this position is performed onsite and directly assisting the visiting public
- Ability to interact with a diverse audiences, in terms of age, economic status, and cultural background
- Ability to work both independently at a location and as part of a team
- Ability to identify and trouble-shoot routine visitor-related issues calmly and professionally
- Must use judgment in escalating a challenging situation to the appropriate manager
- Ability to maintain professional relationships with a diverse set of constituents including staff, volunteers, MFA members and visitors.
- Tessitura experience preferred but not required.
- Cash handling experience, ability to learn and apply new technologies.
- Must be able to work flexible schedule including evenings, weekends and most holidays.
- Schedule includes positions that require standing for extended periods
- Ability to work well under pressure and remain calm in the midst of crowds during highly attended programs, exhibitions and events
- Must be able to work outdoors in all weather
- Must adhere to Member and Visitor Services dress code as well as other departmental and Museum policies
-
Full-time Paralegal
2 weeks ago
Morrison Mahoney LLP Boston, United States Full timeMorrison Mahoney LLP seeks a full-time Paralegal for its Boston, Massachusetts office in the following practice areas: · - Premises Liability · - Product Liability · - Professional Liability · **Responsibilities**: · - Organizing case documents and files. · - Preparing pleadings ...
-
Full-time Reception
2 weeks ago
Chilton Club Boston, United States Full time**Full-Time FrontDesk/Reception** · Boston Back Bay private club is searching for a full-time front desk receptionist. · **The hours are**: · Monday thru Friday 3:00 p.m. until 11:00 p.m. · **Duties include**: · - Greeting club members and guests · - Answering telephone calls and ...
-
Full-time Teacher
2 weeks ago
Longwood Medical Area Child Care Center Boston, United States Full timeLongwood Medical Area Child Care Center is designed to promote each child's emerging self-confidence and self-esteem. Teachers are certified by the Massachusetts Department of Early Education and Care (EEC). · Our work environment includes: · - Supportive teachers and staff · - G ...
-
Echocardiographer (Full Time)
3 days ago
VBeyond Healthcare Boston, United States Full time**Job Title: Echocardiographer** · **Duration: Full time permanent** · **Shift: 40 Hours Weekly** · **Location: Boston, MA** · **Salary Range: $80, ,000 Annually** · **Sign-on Bonus: Yes** · **Requirements**: · - Work requires knowledge of Cardiology, Medical Terminology, basic P ...
-
Full Time Nanny
2 weeks ago
Nanny Heroes Agency Somerville, United States Full timeFull-time Nanny/Family Assistant needed in Somerville, NJ beginning in June · Children: B2.5, Baby OTW late June · Hours: M-F 8am-4pm · Pay: Commensurate with Experience, OTB · Nanny Responsibilities include: all daily care tasks related to the children, developmental milestone a ...
-
Full-time Concierge
1 week ago
Related Boston, United States Full time**Responsibilities**: · **Related's Luxury Condominium Building, located in Boston,** **is seeking a Concierge to join their team. Responsibilities include**: · - Creating a luxury environment and exceeding expectations in all hospitality services · - Approach all encounters with ...
-
Full-time Concierge
1 week ago
Related Boston, United States Full time**Responsibilities**: · **Related's Luxury Building, located in Boston**, **is seeking a Concierge to join their team. Responsibilities include**: · - Creating a luxury environment and exceeding expectations in all hospitality services · - Approach all encounters with residents, ...
-
Full-time Aircraft Fueler
2 weeks ago
PrimeFlight Aviation Services, Inc. Boston, United States Full timeINTRODUCTION · Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you. · WHY WORK FOR PRIMEFLIGHT ...
-
Nike Somerville Retail Sales Associate Full-Time
3 weeks ago
NIKE Somerville, United States Full timeForma parte del equipo de NIKE, Inc. · NIKE, Inc. hace ms que equipar a los mejores atletas del mundo. Es un lugar para explorar el potencial, borrar las fronteras y ampliar los lmites de lo que se puede ser. La empresa busca personas que puedan crecer, pensar, soar y crear. Su ...
-
Registered Nurse-Full Time
3 weeks ago
Beth Israel Deaconess Medical Center Boston, United States Full timeJob Type: Regular · Time Type: Full time · Work Shift: Day (United States of America) · FLSA Status: Non-Exempt · When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. · Job Type: · RegularScheduled Hours: · 40Work Shift: ...
-
Scheduling Coordinator Full Time
3 weeks ago
Omnium Protection Group Boston, United States Full time**Company Overview**: · We are a leading private protection company dedicated to providing top-notch security solutions to a diverse range of clients. Our primary focus is on client safety through professionalism and excellence by protecting our clients' assets and ensuring peace ...
-
Banquets Houseperson Full Time
1 week ago
Omni Hotels & Resorts Boston, United States Full time**Location**: · The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years. The property features seven outlets for drinking and dining, a signature spa, fitness cen ...
-
Full Time Mover
3 weeks ago
Mass Bay Movers Peabody, United States Full timeMass Bay Movers is one of the premier Moving Companies in Massachusetts. · Mass Bay Movers es uno de los mejores empresas de Mudanza en MA · Buscamos gente que quiere carrera profesional como trabajador de mudanza · - por ejemplo si usted trabajaba mas que dos anos en un lugar - ...
-
Overnight Concierge, Full-time
4 days ago
Related Boston, United States Full time**Responsibilities**: · **Related's Luxury Building** **is seeking an Overnight Concierge to join their team. Responsibilities include**: · - Creating a luxury environment and exceeding expectations in all hospitality services · - Approach all encounters with residents, guests, a ...
-
Full Time South End Counter
2 weeks ago
Blackbird Doughnuts Boston, United States Full timeBlackbird Doughnuts is hiring for full time counter-staff at (Brighton, Newton, Harvard Square) · COUNTER POSITION AT BLACKBIRD DOUGHNUTS Reports to: Blackbird Retail Manager · Status: Non-exempt, Regular Hourly, "At Will" Work Status · COUNTER POSITION AT BLACKBIRD DOUGHNUTS | · ...
-
Patient Transporter- Full-time Days
3 weeks ago
Brigham & Women's Faulkner Hospital(BWFH) Boston, United States Full time**Patient Transporter · - Full-Time Days** · **Schedule: 40 hours/week. Monday-**Friday** 11:00 Am - 7:30 pm. Rotating holidays** · - The transporter is required to transport patients, specimens, equipment and supplies, and linen distribution throughout the hospital as needed. · ...
-
Full Time Beacon Hill Counter
3 weeks ago
Blackbird Doughnuts Boston, United States Full timeBlackbird Doughnuts is hiring for full time counter-staff at (Brighton, Newton, Harvard Square) · COUNTER POSITION AT BLACKBIRD DOUGHNUTS Reports to: Blackbird Retail Manager · Status: Non-exempt, Regular Hourly, "At Will" Work Status · COUNTER POSITION AT BLACKBIRD DOUGHNUTS | · ...
-
Full Time Faculty: Nurse Education
3 weeks ago
Bunker Hill Community College Boston, United States Full timePrimarily responsible for instructional preparation and teaching of nursing courses offered at the Associate Degree level in the classroom, clinical, and laboratory settings. · **Specific Duties**: · - Teach courses in nursing including nursing process, critical thinking, pharmac ...
-
Patient Transporter- Full-time Evenings
3 weeks ago
Brigham & Women's Faulkner Hospital(BWFH) Boston, United States Full time**Patient Transporter · - Full-Time evenings** · **Schedule: 40 hours/week. Monday through Friday 3 pm-11:30 pm. Rotating holidays are required.** · - The transporter is required to transport patients, specimens, equipment and supplies, and linen distribution throughout the hospi ...
-
Full-time Infant/toddler Teacher
1 week ago
Longwood Medical Area Child Care Center Boston, United States Full timeThe Longwood Medical Area Childcare Center (LMACCC) is hiring a** Full-Time Infant and Toddler Teacher**: to join our amazing team. We are seeking teachers who are caring, passionate about learning, and looking to make a positive difference in children's lives. Our teachers work ...
Member and Visitor Services Representative, Full-Time - Boston, United States - Museum of Fine Arts
Description
Job Description
Job DescriptionReporting to Admission Managers in the Member and Visitor Services department (MVS), the Member & Visitor Services Representative is a vital member of the MVS team responsible for greeting, assisting and welcoming all Museum visitors in an enthusiastic, warm and professional manner.
Essential Functions:
The Museum reserves the right to change job descriptions. While this job description is intended to include essential duties, it is conceivable that job duties may change before the job description is officially revised.
Requirements:
Salary and Schedule:
Full-Time Hourly, 35 hours per week
Starts at $18.48 per hour
This position is affiliated with the United Auto Worker's union.
The MFA is an equal opportunity employer. The community and audience we serve is diverse, and we wish to foster that diversity in our workplace. Toward that end, the MFA does not discriminate against individuals in hiring, employment or promotion on the basis of race, religion, color, sex/gender, gender identity and gender expression, age, marital status, national origin, sexual orientation, citizenship, handicap or disability, veteran or military status, political belief, pregnancy, genetic information or any other characteristic protected by law.