Banquets Houseperson Full Time - Boston, United States - Omni Hotels & Resorts

Omni Hotels & Resorts

Verified Company

Boston, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Full time

Description

Location:

The 1,054-room Omni Boston Hotel at the Seaport is the newest luxury hotel in the City of Boston, and the most significant hotel project in the city for the last forty years.

The property features seven outlets for drinking and dining, a signature spa, fitness center, and rooftop pool. It boasts more than 100,000 square feet of meeting and event space, and caters to the most discerning clientele.

Job Description:

The Omni Boston Hotel at the Seaport is located in the center of the bustling Seaport District. The AAA Four Diamond rated hotel boasts 1,054 finely appointed guestrooms with 52 suites, seven delectable _dining_ experiences, a scenic _rooftop pool_, a luxury _Breve Spa_, and more than 100,000 square feet of meeting and event space allowing to provide each guest a unique and memorable experience. Come join the team that was voted "2023 Best Places to Work" by the Boston Business Journal_

Creativity must infuse everything we do, and everyone in the hotel. Performance realities will always exist, but we use these constraints to push, not limit, our creativity. We believe there is always a way to make it work. If we don't have the solution, we dig deeper creatively to find one.

Responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests' needs.

The Housemen comprehends all meeting room sets and ensure rooms are set according to guest specifications.

Responsibilities:

Consistent maintenance and refinement of service standards. Ensures compliance with applicable laws and regulations.
Understands the day to day operation for all banquet functions.
Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and Ecosure inspections.
Responsible for the upkeep, safety and cleanliness in storage areas, hallways, corridors and storerooms.
Responsible to adhere to all proper trash procedures.
Must have extensive knowledge of all meeting room set ups.
Perform all necessary tasks for banquet setup according to the standard operating procedure of the hotel. Responsible to set all meeting rooms or contracted hotel space to ensure that the correct standards are being maintained. Including but not limited misc equipment such as sanitation stations, flags and easels.
Moves all necessary guest or vendor boxes, pallets, equipment to designated space based on guest preference.
Responsible for detailed and efficient room refreshes between and during meetings including trash removal, spot sweeping/vacuuming, water refresh, clean linen and room set adjustments.
Responsible to stock clean linen in storeroom as well as bring dirty linen to designated area for cleaning.
Ensure positive guest service and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
Ensure timeliness of meeting room services in all banquet areas. Ensures prompt delivery and quality of equipment from point of departure to arrival.
Responsible to attend daily stand up meeting to gather relevant information prior to each event.
Responsible to maintain all furniture, fixtures and equipment to a high standard. Minimize breakage by demonstrating care when handling hotel assets and equipment.
Responsible for cleanliness and organization of all banquet space, FOH & BOH, including but not limited to walls, windows, baseboards, light fixtures, carpets & drapery. Ensure all rooms are clean and public space is configured to blueprint layout when not in use.
Responsible for all bodily fluid clean up throughout all banquet space.
Review staffing levels to ensure guests service, operational needs and financial objectives are met. Ensures and maintains productivity level of associates.
Executes all necessary instructions on Banquet Event Orders and inspects all function rooms prior to event start. Handles all special requests and pop ups as needed.
Monitor and develop team members by training, supervising, follow up and hands on leadership. Hold associates accountable when not meeting job performance.
Utilizes interpersonal and communication skills to lead, influence and encourage others; advocates sound financial and business decision making.
Encourages and builds mutual trust, respect and cooperation among associates. Ensures associates are treated fairly and equitably. Strives to improve associate engagement and retention.
Solicits associate feedback and follows up on associate problems and concerns. Ensure recognition is taking place throughout departments.
Maintain a professional, neat and organized appearance according to Omni Boston Seaport standards.
Respond swiftly and effectively in any emergency or safety situations. Ensure a safe working and guest environment to reduce the risk of injury or accident.
Conduct/attend all required department trainings and meetings.
Perform an