Jobs
>
Nashville

    Senior Representative, Customer Service - Nashville, United States - Cardinal Health

    Cardinal Health
    Cardinal Health Nashville, United States

    3 weeks ago

    Default job background
    Description

    **_What Customer Service Operations contributes to Cardinal Health_**

    Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.

    **_Job Summary_**

    The Senior Representative, Customer Service Operations is responsible for providing outstanding customer service and managing accounts while providing sales support to field sales representatives. This job establishes, maintains and enhances customer service via appropriate contract administration, timely order fulfillment, and providing exemplary customer support including managing accounts and providing sales support to field sales representatives. The job is also responsible for tracking demand and backorders, complaint and incident reporting and supporting post-sales issue resolutions.

    **_Responsibilities_**

    + Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.

    + Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.

    + Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.

    + Collects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teams.

    + Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunities.

    + Supports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer service.

    + Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer service.

    + Communicates with customers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessary.

    + Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.

    + Supports general sales by analyzing account histories, and coordinating internal resources to resolve customer needs.

    + Investigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issues.

    + Redirects customers to applicable in-house resources as necessary.

    + Supports general post-sales issues resolutions as necessary.

    + Problem resolution for customer orders

    + Managing 3-4 accounts daily

    + Enter and process orders within an internal database for order management

    + Running reports in Microsoft Excel and analyzing for accuracy

    + Follow the customer order through its full life cycle

    + Responsible for handling 20-40 inbound and outbound calls, with ability to determine needs and provide one call resolution

    + Investigate and resolve customer inquiries and concerns in a timely manner

    + Enter detailed information into company proprietary software while conversing via telephone

    + Place outbound phone calls for customers, confirmations or to obtain missing information

    + Working with other internal team members regarding next steps and following escalation protocol

    **_Qualifications_**

    + 1-3 years of experience preferred.

    + High School Diploma, GED or technical certification in related field or equivalent experience preferred.

    **_What is expected of you and others at this level_**

    + Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments

    + In-depth knowledge in technical or specialty area

    + Applies advanced skills to resolve complex problems independently

    + May modify process to resolve situations

    + Works independently within established procedures; may receive general guidance on new assignments

    + May provide general guidance or technical assistance to less experienced team members

    **Anticipated hourly range** : $17.60 per hour - $25.20 per hour.

    **Bonus eligible** : No

    **Benefits** : Cardinal Health offers a wide variety of benefits and programs to support health and well-being

    + Medical, dental and vision coverage

    + Paid time off plan

    + Health savings account (HSA)

    + 401k savings plan

    + Access to wages before pay day with myFlexPay

    + Flexible spending accounts (FSAs)

    + Short- and long-term disability coverage

    + Work-Life resources

    + Paid parental leave

    + Healthy lifestyle programs

    **Application window anticipated to close:** 06/24/2024 *if interested in opportunity, please submit application as soon as possible.

    _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._

    _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._

    _To read and review this privacy notice click_ here )

  • Larioja

    Customer Service

    3 weeks ago

    Larioja Nashville, United States

    Customer Service & Back office export con Ingls · **Customer Service & Back office export con Ingls Barcelona** · Ref: · Barcelona · Hace 34 horas (Actualizada) · 1 inscritos · Jornada Completa - Contrato Indefinido - Retribucin sin especificar - Al menos 2 aos de experienc ...

  • Larioja

    Customer service

    4 days ago

    Larioja Nashville, United States

    Customer service f706602a · **Customer service f706602a Barcelona** · Ref: · Barcelona · Hace 14 horas Nueva · 0 inscritos · Jornada sin especificar - Contrato Indefinido - Retribucin sin especificar - Al menos 2 aos de experiencia · Empresa **Adecco** · Adecco, lder mund ...

  • Trabajos

    Customer Service export junior

    3 weeks ago

    Trabajos Nashville, United States

    **05/02/2022** · **Clasificada en** · **Aptitudes** · **1 vacante** · **Descripcin de la oferta** · Buscamos a un perfil con minimo dos aos de experiencia en departamento de customer service (a poder ser en el equipo de exportacion, no imprescindible) para dar soporte al equ ...

  • Horizon Technologies

    Customer Service Technician

    3 days ago

    Horizon Technologies Belle Meade, United States

    About Belle Meade: · With 1,400 employees at 27 locations and an annual turnover of 507 million euros, we are a leading trade and service company in the areas of sales, rental, and service of high-quality products and digital solutions. Our main suppliers include premium manufact ...

  • Arjay Company

    Customer Service Representative

    3 weeks ago

    Arjay Company Brentwood, United States

    **About us** · Since 1980 Arjay has been committed to delivering quality products at competitive prices with an unwavering dedication to first class service. We provide innovative products, systems and people designed to respond to the most demanding customer requirements. · Our ...

  • Concrete Pump Partners

    Customer Service

    3 weeks ago

    Concrete Pump Partners Nashville, United States

    Company Overview: Concrete Pump Partners is a leader in providing concrete pumping services, with a commitment to reliability and excellence. We operate across multiple states, offering professional solutions with a fleet of state-of-the-art pump trucks. Joining our team means be ...

  • Wise Staffing

    Customer Service

    1 week ago

    Wise Staffing Nashville, United States

    Exciting Opportunity: Customer Service Position · Are you a dedicated and detail-oriented individual with a passion for providing exceptional customer service? Join our team as a Customer Service Representative and be part of a dynamic and supportive work environment · Position ...

  • Chick-fil-A

    Customer Service

    2 weeks ago

    Chick-fil-A Nashville, United States

    Chick-fil-A - JobID: [Restaurant Associate / Team Member] As a Customer Service at Chick-fil-A, you'll: Perform guest service duties including greeting customers, taking customer orders, and completing transactions on the cash register; Operate the drive-thru window, restock supp ...

  • Concrete Pump Partners

    Customer Service

    1 week ago

    Concrete Pump Partners Nashville, United States

    Company Overview: Concrete Pump Partners is a leader in providing concrete pumping services, with a commitment to reliability and excellence. We operate across multiple states, offering professional solutions with a fleet of state-of-the-art pump trucks. Joining our team means be ...

  • Randstad

    customer service

    3 weeks ago

    Randstad Nashville, United States

    customer service - hvac. · nashville , tennessee · posted 6 days ago · job details · summary · $18 - $20 per hour · temporary · high school · category office and administrative support occupations · referenceAB_ · job details · The dispatcher is responsible for coordinatin ...

  • The Dryden Group

    Customer Service

    2 weeks ago

    The Dryden Group Nashville, United States

    We are seeking motivated individuals to join our team as Customer Service Representatives. As the face of our company at local events, you will be responsible for promoting our clients and overseeing campaign operations. We are committed to developing the competitive nature and l ...

  • Randstad North America, Inc.

    Customer Service

    1 week ago

    Randstad North America, Inc. Nashville, United States

    The dispatcher is responsible for coordinating and facilitating the smooth flow of operations within a specific industry, ensuring that resources are allocated efficiently, and tasks are completed in a timely manner. This role involves effective comm Customer Service, Operations, ...

  • Eanuncios

    customer service

    3 weeks ago

    Eanuncios Nashville, United States

    **** · . The focus will be related to customer service and claims management within the international and Spanish units. - 09h - 18h Monday - Friday - 3 months and aft... · Profesional · Tipo de Contrato: Otros contratos · Nombre empresa: Adecco · ...

  • Five Star Call Centers

    Customer Service

    4 days ago

    Five Star Call Centers Nashville, United States

    Job Description · Job DescriptionWe are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional a ...

  • Concrete Pump Partners

    Customer Service

    2 weeks ago

    Concrete Pump Partners Nashville, United States

    Job Description · Job DescriptionCompany Overview: Concrete Pump Partners is a leader in providing concrete pumping services, with a commitment to reliability and excellence. We operate across multiple states, offering professional solutions with a fleet of state-of-the-art pump ...

  • Chick-fil-A Charlotte Pike - Nashville

    Customer Service

    1 week ago

    Chick-fil-A Charlotte Pike - Nashville Nashville, United States

    Job Description · Job DescriptionFRONT OF HOUSE / CUSTOMER SERVICE TEAM MEMBER · Chick-fil-a Charlotte Pike (6500 Charlotte Pike, West Nashville) · Full Time Compensation: $16.00/ Hour · Full-time and Part-time opportunities · Previous customer service / restaurant experience pre ...

  • Chick-fil-A Melrose Music City

    Customer Service

    1 week ago

    Chick-fil-A Melrose Music City Nashville, United States

    Job Description · Job DescriptionAre you looking for a great team, a fast paced work environment, and the opportunity to make a difference? Come and join our Chick-fil-A Melrose team · Our Vision for Customer Service: · We desire to provide every guest with a clean place to eat a ...

  • Randstad

    Customer service

    1 week ago

    Randstad Nashville, United States

    The dispatcher is responsible for coordinating and facilitating the smooth flow of operations within a specific industry, ensuring that resources are allocated efficiently, and tasks are completed in a timely manner. This role involves effective communication, problem-solving, an ...

  • Five Star Call Centers

    Customer Service

    1 week ago

    Five Star Call Centers Nashville, United States

    Job Description · Job DescriptionWe are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional a ...

  • Public Storage

    Customer Service

    6 days ago

    Public Storage Nashville, United States

    Company Description · Public Storage is the self-storage industry leader and we are Hiring Now · Earn $14.50 Per Hour · Our Benefits · Total Rewards package available to our team: We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends 'til 5pm) · ...