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Operations Support Manager - Silver Spring, United States - Brosnan Risk Consultants
Description
Company Overview/Benefits:
The Operations Support Manager (OSM) is responsible for overseeing and executing the recruitment, staffing and operational needs of all sites in their assigned market.
This position reports to the District Manager and works closely with the functional support teams of Human Resources, and Compliance.
Qualifications:
Relevant professional recruiting/operations administrative experience
Applicant Tracking Experience (ATS) a plus
Experience in screening and interviewing job candidates including managing communication
Ability to travel within and outside a territory as assigned (10% of time)
Detail-oriented with a strong understanding of compliance within hiring and on-boarding
Ability to function and communicate effectively on a team
Demonstrated ability to manage multiple projects and requests simultaneously
Ability to manage and submit work on time as directed by supervisor
Effective verbal, written, and listening skills
Proficient computer skills and experience with Microsoft Office suite
Here at Brosnan Risk Consultants, our culture encourages and supports diversity throughout the workplace We have full-time and part time opportunities.
Many career employees began their careers as security Officers, and today, we are proud to say they have become a part of the Senior Leadership Team (SLT)., We offer medical, d and 401Koverage, and 401K (company match).
We are an Equal Employment/Affirmative Action employer.We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
Responsibilities:
Manage the entire hiring process, from recruitment to post assignment
Oversee transition from new hire to post assignment, including training and coordination
Recruitment/ Hiring
Post requisitions for current staffing vacancies
Plan and execute hiring events both in person and on-line
Point-of-contact for available employment opportunities
Search for qualified candidates through online job boards, internal recruiting system (ICIMS), cold calls, and employee referrals
Review employment applications, validate license(s), and other qualifications that meet job description criteria
Schedule, complete, and report on interview status to District Managers
Enter information into ICIMS to thoroughly document the interview process
Interviews candidates and make hiring determinations
On-board new hires
Operational Focuss
Oversee master and working schedules for specified customer sites. Schedule security personnel ensuring full coverage is maintained including PTO/ vacation requests.
Ensures compliance with company and customer timekeeping procedures including daily reconciliation of schedules.
Trains, develops, and evaluates personnel on all policies and procedures
Conduct training, performance management and evaluations
Conducts site visits to ensure service levels are meeting company and client expectations
Manages and evaluates the work of assigned supervisors per locations
Ensures all needs for service are properly being addressed
Ensure all sites are fully staffed
Advises and makes recommendations to management of any staffing problems that may arise as client requirements change
Recommends operational improvements and efficiencies to their manager
Maintains current knowledge of site contract and training requirements
Once assigned schedules are mastered with 20% flex Officer bench in designated market, assist with remote recruiting for other areas at the direction of your Regional Manager (RM).
Additional assigned duties via RM including site visits#IND
