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    Customer Service Rep Lead - Springfield, United States - Pratt Industries

    Pratt Industries
    Pratt Industries Springfield, United States

    3 weeks ago

    Default job background
    Description

    POSITION TITLE:

    LEAD

    C USTOMER SERVICE REPRESENTATIVE

    REPORTS TO:
    Customer Service Manager

    SUMMARY
    Take and process customer orders and address all customer inquiries and complaints.

    DUTIES AND RESPONSIBILITIES
    Take customer new Items either directly from customers or sales representatives.
    Work directly with Production to maximize number of outs or machine specification.
    Process new Items within 48hr.
    Work directly with vendors to negotiate tooling prices.
    Monitor incoming tooling for new Items.
    Maintain customer files.
    Process purchase orders.
    Maintain New Item spread sheet.
    Record and distribute customer order changes.
    Send confirmations to customers
    Process quotes within 24hrs.
    Assist Customer Service in data entry when new Items are slow.
    Assist Customer Service Manager in any projects needed.
    Assist sales personnel as appropriate and assist in generating supplemental sales.
    Complies with company policies and procedures.
    Additional duties as assigned by management.
    EDUCATION and/or EXPERIENCE

    High school diploma or GED
    Candidates are


    PREFERRED

    who offer the following:
    Experience working in a manufacturing environment
    Computer data-entry experience
    Experience in the corrugated box industry

    LANGUAGE SKILLS
    Excellent communication skills. Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals. Ability to write routine reports and correspondence.

    MATHEMATICAL SKILLS
    Ability to add, subtract, multiply, divide in all units of measure. Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.

    REASONING ABILITY
    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form.

    Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.


    TECHNICAL SKILLS
    Application knowledge and skill for computer data entry
    Application knowledge of products and production processes
    Quality standards – both ISO and QS

    PHYSICAL DEMANDS
    Employee is regularly required to walk and talk and hear, stand, and sit


    Vision requirements include:
    close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

    WORK ENVIRONMENT


    While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles.

    The noise level in the work environment is usually loud.

    PERFORMANCE MEASUREMENTS
    The performance of the Customer Service Representative will be measured as follows:

    Operating standards - The employee will need to meet or exceed the Operating Standards set in the area of sales and customer service.

    Such standards will be set annually and communicated to the representative.
    Personal growth - Each year there will be professional goals developed and agreed to by the representative and supervisor.
    Employee relations – The employee will be evaluated regarding behaviors associated with appropriate human interaction, respect and communication.

    Creativity - This will be evaluated by how active the employee is in participating in advancing the business through new and innovative ideas.

    Equal Opportunity Employer/Minorities/Females/Disabled/Veterans

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