- In depth understanding, Knowledge & Hands on experience in designing, implementing Incident Management & Major Incident Management Process.
- Should have knowledge on RCA & Problem Management Facilitation.
- Should be able to communicate and coordinate with various stakeholders and business counterparts during Severity 1 incident.
- Should have in depth knowledge on Major Incident Management life cycle.
- Awareness of SLA and impact on business.
- Accountable for delivering ITSM Process solutions.
- Develop templates, guidelines & other job aids.
- Developing Metrics/KPI's & performing data collection related to the processes deployed, driving analysis & improvements based on recommendations.
- Expertise needed in Incident, Problem & Change Management Process.
- Knowledge of Implementing CMDB is an added advantage.
- Should have exposure to Ticketing tools like BMC Remedy & Service NOW.
- Basic Exposure to Agile & SCRUM.
- ITIL Certification
- Comprehensive Medical Plan Covering Medical, Dental, Vision
- Short Term and Long-Term Disability Coverage
- 401(k) Plan with Company match
- Life Insurance
- Vacation Time, Sick Leave, Paid Holidays
- Paid Paternity and Maternity Leave
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LTIMindtree Dallas, United StatesJob Description · In depth understanding, Knowledge & Hands on experience in designing, implementing Incident Management & Major Incident Management Process. · Should have knowledge on RCA & Problem Management Facilitation. · Should be able to communicate and coordinate with vari ...
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Major Incident Manager
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LTIMindtree Dallas, United StatesAbout Us: · LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to ...
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Saxon Global Dallas, United StatesLinkedIn Must · No H1b · Technical Incident Manager · CVS · Location: The ideal candidate will be based in RI and will work evenings and weekend shifts. We can also consider candidates that are close to Dallas, TX/ Scottsdale, AZ/ Chicago, IL/ Florham Park, NJ · Rate: $50/hr ...
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Global Channel Management Dallas, United StatesJob Description: · Technology Incident Manager Analyst needs 3+ years of experience in incident management, risk management, or a related field · Technology Incident Manager Analyst requires: · Charlotte-NC, Dallas-TX, Iselin-NJ, NY, Broomfield-CO · Working Days Thursday to Tues ...
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KPMG Dallas, United StatesKnown for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages ind ...
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Tanisha Systems Dallas, United StatesJob Role:- Major Incident Manager · Location:- Dallas, TX (Onsite) · Contract:- Fulltime · Job Description · " Acting as a SPOC for the Customer to provide the status update whenever a major incident occurs. · " Driving the MI Bridge by involving all relevant Resolver Groups and ...
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LiveMindz Dallas, United StatesJob Description · 7+ years experience in driving the service operations. · Preferably ITIL4 Foundation certified professional. · Strong analytical, communication, presentation, and reporting skills · Good leadership, people management, and operational skills · Should have exposur ...
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Talent Groups Dallas, United StatesActing as a SPOC for the Customer to provide the status update whenever a major incident occurs. · Driving the MI Bridge by involving all relevant Resolver Groups and continuing the discussions till the Major incident is resolved. · Strong networking experience and telecom indust ...
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Diverse Lynx Plano, United StatesIncident Manager · Hybrid 3 days weekly in candidate's office choice (Houston, TX / Plano, TX / Chicago, IL)* · Job Summary: As a production support, patient support to our customer support teams Create and manage production incidents in collaboration with support and onboarding ...
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critical incident manager
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AppLab Systems Inc Plano, United StatesRole : CRITICAL INCIDENT MANAGER · Location : Plano TX – Onsite · 1. Understand the Incident and the diagnostic/resolution actions attempted already by the Service Desk and any other Technology Tracks · 2. Use the designated or allotted communication bridge, monitoring facilities ...
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Tata Consultancy Services Little Elm, United StatesBachelor's degree preferred. · •ITIL Foundation Certificate (minimum), ITIL V.3 Foundation (Intermediate/Expert certification preferred) · •ITIL Operational Support Analysis (preferred) · •Minimum 4 years of experience leading or working on a Major Incident/Incident Management ...
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eTeam Plano, United States1. Understand the Incident and the diagnostic/resolution actions attempted already by the Service Desk and any other Technology Tracks · 2. Use the designated or allotted communication bridge, monitoring facilities and on-call schedule from Technology tracks to facilitate immedia ...
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Incident Manager
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AppLab Systems Inc Plano, United StatesHi, · Hope you are doing good... · I am Ram represented to Applab Systems, and I have an excellent job opportunity for you. Please find the below job description and if you are comfortable, please reply or contact me for further discussion. · Job Title: Incident Manager · Locati ...
Major Incident Manager - Dallas, United States - LTIMindtree
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Description
About Us:
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit
Job Title: Major Incident Manager
Work Location: Dallas, TX
Onsite/Hybrid Role
Preferred Skills and Proficiency Expectations:
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):
Benefits and Perks:
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, colour, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Safe return to office: In order to comply with LTIMindtree' s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree's COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree's applicable processes.