- Lead the entire incident management process and coordination of participating teams, from detection to resolution, including Major Incident response
- Ensure the appropriate communications are sent to IT and business leadership, keeping them advised of the incident and business impact; post incident collaboration with business and technical leadership around measures to prevent recurrence and increase availability
- Assess and identify opportunities in current incident management process to reduce false positives from monitoring alerts, balancing auto-ticketing, auto-resolution and manual intervention
- Identify opportunities for automated incident resolution, assess financial viability/impact and participate in the development and testing of solutions
- Drive IT Service Management requirements to the ServiceNow platform team around feature/functionality enhancements to more quickly identify user/business impact associated with Incidents and Changes, as well as improve the risk assessment for IT Change Approvals
- Resolve complex problems with little or no guidance; research and promote specialized technical solutions independently
- Minimum eight years of recent experience supporting various infrastructure stacks, including application, hypervisor, compute, storage, Windows/Redhat Enterprise, networking supporting, multiple business applications and IT services
- Bachelor's degree from an accredited college or university is preferred
- Prior architecture experience around highly resilient applications and infrastructure solutions
- Excellent verbal/written communication, organization and collaboration skills with all levels of the organization required
- Experience working in a 24x7 IT operations environment; knowledge of Incident Management and other ITSM ITIL processes; strong technical background in a supporting discipline to analyze, design, test, document, and implement solutions for continuous availability; demonstrated experience with Service and Event Management tools; development experience preferred
- ServiceNow experience for ITSM preferred, but equivalent experience in some ITSM SW suite; subject matter expertise in one or more technical disciplines: application, hypervisor, compute, storage, Windows/Redhat Enterprise, networking supporting, Cisco UCS, and backup
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Incident Manager
2 weeks ago
EPITEC Chicago, United StatesEpitec · POSITION: · Incident Manager · JOB TYPE: · W2, 7 month contract; possibility of converting · LOCATION: · Chicago, IL · JOB SUMMARY FOR INCIDENT MANAGER: · We are seeking a Incident Management PM to join or leading client's team. · Pay Range: $67- $72/hour · RESPONSIBILIT ...
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Incident Management
3 weeks ago
Spectraforce Technologies Chicago, United StatesRole: Incident Management · Location: Chicago, IL - Hybrid · Duration: 7+ Months · Note: Potential Contract-to-Hire based on need, work performance and budget availability · Project Overview / Contractor's Role: · Principal role is managing incidents as part of the Incident Manag ...
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Incident Manager
2 weeks ago
EPITEC Chicago, United StatesEpitec · POSITION: · Incident Manager · JOB TYPE: · W2, 7 month contract; possibility of converting · LOCATION: · Chicago, IL · JOB SUMMARY FOR INCIDENT MANAGER: · We are seeking a Incident Management PM to join or leading client's team. · Pay Range: $67- $72/hour · RES ...
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Northern Trust Chicago, United StatesAbout Northern Trust: · Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. · Northern Trust is proud to provide innovative financial services and guidance to the world's most succe ...
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Business Incident Project Manager
2 weeks ago
TEKsystems Chicago, United StatesPrincipal role is managing incidents as part of the Incident Management team in Wealth Management. Provides guidance to others and where necessary, will consult with Wealth Management and the Incident Management Manager(s) as a liaison with Executives. Solves complex issues and w ...
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Senior Analyst, Business Incident Management
3 weeks ago
CIBC Chicago, United StatesWe're building a · relationship-oriented · bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have ...
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Kraft Heinz Chicago, United States Full timeDescription & Requirements · We have an outstanding opportunity for a Manager - IT Service Delivery Management - Incident Management at Kraft Heinz. Join our globally recognized organization as we disrupt the food industry and drive innovation. As a Manager, you will play a key r ...
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Major Incident Manager(W2 Only)
3 weeks ago
Elite Mente LLC Chicago, United StatesJob Description · Job DescriptionPosition: Site Reliability Engineer (ITIL) Incident Management · Location:100% Remote (CDT Hours) · Duration: 6 Months Contract to Hire · USC/GC only · Interview: Video · Role Overview: · Our IT Service Management (ITSM) team is composed of highl ...
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Northern Trust Chicago, United StatesAbout Northern Trust: · Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. · Northern Trust is proud to provide innovative financial services and guidance to the world's most suc ...
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Manager, NOC Escalation
3 weeks ago
Sinch Chicago, United States Full timeThe role of Manager, NOC Escalation & Incident is a pivotal role in ensuring the effective management and resolution of critical incidents and escalations within the NOC. You will be responsible for overseeing the entire incident lifecycle, from identification and assessment thro ...
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Associate, IT Incident
1 week ago
ABN AMRO Clearing USA LLC Chicago, United StatesWinner of Built In's 2024 Best Places to Work · About ABN AMRO Clearing USA LLC · ABN AMRO Clearing USA LLC (AAC-USA) is a subsidiary of ABN AMRO Clearing Bank N.V. We are a global clearing firm that provides an integrated suite of financial services to professional trading parti ...
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Safety Manager
4 weeks ago
V&V Supremo Foods Inc Chicago, United StatesPosition Title: Safety Manager · Department: Operations · Location: Chicago based, supporting all Chicago and Wisconsin facilities. · FLSA: Exempt · This position is responsible for the design, management, and implementation of V&V's comprehensive Health and Safety programs a ...
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Senior Site Reliability Engineer
2 weeks ago
Grindr Chicago, United StatesThis is a hybrid role based in our Chicago office and will require you to be in office Tuesdays and Thursdays. · What's so interesting about this role? · As we enter our second year as a public company, Grindr is building on the success we've had over our 15-year history in conn ...
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DTI Chicago, United States Full time / ContractWHO WE ARE: · Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago's Loop. · WHAT WE DO: · We focus on providing delivery, staffing, and supported services such as enterprise integration/implem ...
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Senior .NET Engineer
5 days ago
Bridge, Inc Chicago, United StatesOur client is a profitable health tech company that is growing 75% Y-O-Y and actively hiring. Their vision is to build enterprise-wide systems that serve both customers as well as internal users. They are hiring a Senior .NET Engineer with a focus on resiliency. They are looking ...
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Help Desk Technician
4 days ago
e Consulting Chicago, United StatesOur client is seeking a Help Desk professional responsible for addressing service requests and incidents by phone, email or in-person. The individual in this role will serve as the front line and go-to resource for end user technical support in the Company's Chicago office. This ...
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Senior AWS Cloud Engineer w/ Terraform
6 days ago
JW Michaels & Co. Chicago, United StatesOur client is a rapidly growing AI-driven healthtech software company that leverages innovative software solutions to drive efficiency and transform the healthcare industry. We are dedicated to making a meaningful impact on healthcare delivery and patient outcomes through the pow ...
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Information Technology Field Technician
3 weeks ago
ITC Infotech Chicago, United StatesITC Infotech is looking for a Deskside engineer to join the US Team. · Location: Chicago,IL - This role requires the candidate to be on premises during regular Business Hours. · Salary Range: 40,000-50,000 USD Per annum as a base salary. · Your X-Factor: · Work Ethic: You are a ...
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Sr Manager
4 days ago
United Airlines Chicago, United States Full timeDescription · Connecting People. Uniting the World. There's never been a more exciting time to join United Airlines As a global company that operates in hundreds of locations around the world — with millions of customers and tens of thousands of employees — we have a unique respo ...
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Cyber/CTI Project Manager
6 days ago
TEKsystems Chicago, United States ContractDescription: · Day to day: · Working alongside the CTI, IR, and SOC. Meetings with resources to manage remediation or projects. Able to produce status reports weekly but also able to convey an incident from end to end process. Looking for someone who has experience working withi ...
Sr. Technical Incident Manager - Chicago, United States - KPMG
Description
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries.
Our growth is driven by delivering real results for our clients.It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities.
With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc.
and others. If you're as passionate about your future as we are, join our team.KPMG is currently seeking a Sr. Technical Incident Manager to join our Digital Nexus organization. This is a remote work opportunity.
Responsibilities:
Qualifications:
If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed.
Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations.
In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle.
Available benefits are based on eligibility.Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health.
Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year.Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday.
Additional details about our benefits can be found towards the bottom of our KPMG US Careers site at "Benefits & How We Work".
Follow this link to obtain salary ranges by city outside of CA:KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring.
All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable federal, state or local laws.
The attached link contains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.KPMG recruits on a rolling basis. Candidates are considered as they apply, until the opportunity is filled.
Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.
KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites or KPMG events, except when mandated by federal, state or local law.
Sr. Technical Incident Manager professionals in Chicago
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Lebon Iniyavan
Try, learn, move forward
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Derrick Agate Jr
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Denis Kosaric
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Austin Lewis
Program Management Professional
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Bob Edelman
Director of Software Development
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George Muttikkal
Business Anlayst