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Senior Analyst, Business Incident Management - Chicago, United States - CIBC
Description
We're building arelationship-oriented
bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work.
Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
The Senior Analyst, Business Incident Management (BIM) manages incidents which involve leveraging highly specialized expertise to deal with various lines of business throughout CIBC - US Region and related service providers, during times of major business incidents, working closely with all the Businesses.
The Senior Analyst, Business Incident Management (BIM) supports efforts to troubleshoot issues, identify contingency/workaround plans to continue business operations, provide communications around an incident to business units that will assist with internal/external communication and regulatory reporting.
The Senior Analyst, Business Incident Management (BIM) will leverage highly specialized expertise to deal with various lines of business throughout CIBC - US Region and related service providers.
These incidents can involve solutions that are typically new, rapidly evolving/changing and can be very complex, requiring a need for creativity/innovation and lateral thinking to address unique operational issues and concerns.
Other responsibilities include:
Developing and sustaining highly effective relationships at all levels of the organization and ensure appropriate representation from each all-impacted Lines of Business across the US Region;
Working knowledge of CIBC processes and systems especially critical business services and potential back-ups;
Incorporating lessons learned into Business Incident Management processes to drive continuous improvement;
Building relationships and work closely with the Enterprise Business Incident Management team to ensure consistency around the execution of the program; and
Producing metrics and reports around all Business Incident Management incidents.
Qualifications
Qualifications for this role includes:
Comprehensive knowledge of managing incidents, including principles, practices, processes, procedures, products and services is preferred;
Experience in incident management, crisis management, emergency management or business continuity is preferred;
Well-developed communication skills sufficient to provide detailed explanation and interpretation of factual and conceptual information and ideas related to complex technical and conceptual issues;
Well-developed writing skills sufficient to prepare materials involving interpretation, analysis, and assessment;
Ability to work well under pressure and manage multiple tasks simultaneously;
Ability to resolve problems by researching, analyzing, interpreting and applying complex issues and developments across a range of related activities; and
5 years of industry experience especially in the financial industry is preferred.
What CIBC Offers
At CIBC, your goals are a priority.
We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
Mailbox.careers-
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
.
Job Location
IL-Illinois - Virtual
Employment Type
Regular
Weekly Hours
40
Skills
Analytical Thinking, Business Continuity, Business Continuity Crisis Management, Crisis Management, Crisis Planning, Crisis Response, Decision Making, Emergency Response and Crisis Management, Ensure Compliance, Management Reporting, Report Writing
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