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    Incident Manager - Chicago, United States - EPITEC

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    Banking / Loans
    Description

    Epitec

    POSITION:

    Incident Manager

    JOB TYPE:

    W2, 7 month contract; possibility of converting

    LOCATION:

    Chicago, IL

    JOB SUMMARY FOR INCIDENT MANAGER:

    • We are looking for an Incident Management PM to join our leading client's team.
    • Pay Range: $67- $72/hour

    RESPONSIBILITIES FOR INCIDENT MANAGER:

    • Proficient in incident management, operational resiliency, business continuity, and disaster recovery activities, providing leadership and
    • expertise to resolve incidents promptly.
    • Proficient in incident management tools and systems.
    • Ability to work under pressure and efficiently prioritize and manage multiple incidents.
    • Experience in establishing incident management playbooks, procedures, and best practices to ensure effective incident resolution.
    • Experience in coordinating and consulting with cross-functional teams, including IT, operations, risk, functional groups, other BU's, and client
    • services to establish clear communication and collaboration lines during incidents.
    • Experience in developing and conducting testing scenarios, tabletop exercises to ensure playbooks' and procedures' completeness and effectiveness.
    • Ability to analyze incident data and trends to identify root causes, recurring issues, and develop strategies/opportunities for preventing future
    • incidents.

    REQUIRED EXPERIENCE FOR INCIDENT MANAGER:

    • 8+ years of relevant experience in Business Continuity, Disaster Recovery, Incident Management, Risk, or Controls.
    • Proficient in crisis management, disaster, business recovery, and continuity management
    • Proficient in Wealth Management products and services, including Trust, Investment, Banking, or Brokerage.
    • In-depth understanding of risk management practices including cyber security and their application in Financial Services organizations including the
    • effect of regulation on operational resiliency matters
    • Experience supporting projects' implementation and collaborating with cross-functional teams
    • Working knowledge of technologies relevant to the responsibilities
    • Good grasp of data analytics and related tools including Power BI
    • Effective collaboration, communication, and presentation skills
    • Ability to drive execution
    • Application of key business drivers' knowledge and factors that optimize department performance

    Why Choose Epitec?

    Epitec was founded with a core focus: 'Putting People First.' Understanding that every successful endeavor starts with attentive listening and comprehension, we have taken on the challenge of revolutionizing every aspect of the employment process. By forging the right connections for the ideal match.

    How Does Epitec Stand Out?

    Epitec invests time in understanding our potential employees, leveraging these insights to pinpoint the perfect position for each individual. We are present at every stage, offering a top-notch compensation package along with opportunities for both financial and personal growth through your contribution.

    What Are the Outcomes?

    Epitec represents leading global companies and strives to fill their available positions with top-tier talent. This commitment has led us to serve an impressive portfolio of Fortune 100 corporations. Our efforts have garnered multiple accolades, including recognition as one of Crain's Detroit Business 'Cool Places to Work' and the distinction of being a 101 Best & Brightest winner at the local, national, and elite levels. But this is just the start of our journey to redefine the concept of employment across the globe.



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