- Directing all front of house operations
- Delivering revenue and profits by reviewing expenditures and providing appealing restaurant service; managing staff
- Maintaining patron satisfaction and building relationships with preferred patrons
- Accomplishing restaurant human resource objectives by recruiting, selecting, orientating, training, scheduling, coaching, counseling, and disciplining management and hourly staff; Cleary communicating job expectations; enforcing policies and procedures
- Maintaining a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations
- Delegating authority, assigning responsibilities and effectively managing subordinates, taking responsibility for their growth and career path
- Establishing standards for personnel administration and performance, exceptional service to patrons, food selection and service
- Partnering with Executive Chef and head chef to ensure corporation and effective communication between FOH and BOH
- Allocating funds, authorizing expenditures, and assisting in planning budgets for departments
- Negotiating contracts with vendors
- Answering patrons' complaints and resolving problems
- Maintaining all necessary license and permits
- Other duties as assigned
- Manage 4-5 subordinate managers who in turn supervise a total of up to approximately 60-70 employees
- Responsible for the overall direction, coordination, and evaluation of these employees
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
- Other supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
- Minimum of 2 years direct general management experience in a high-volume, upscale food and beverage and/or club environment required
- Must be able to pass Big Night Entertainment Group's requirements in regards to legal background check
- High School Diploma required. Associate or Bachelor's degree preferred
- TIPS or other recognized Alcohol Certification a plus and will be required if chosen for the position
- Other certifications may be required over the duration of employment if selected such as Food Safety Management, Allergen, Crowd Control, CPR and/or First Aid
- Exemplary customer service skills
- Strong problem solving and analytical skills
- Ability to work well with people internally and externally at all levels
- Solid planning, organizing and scheduling abilities
- Strong team building skills with emphasis on development and ability to think outside the box
- Ability to create enthusiasm, demonstrate innovation and encourage growth and learning in others
- Work hours necessary to maintain facility
- Analytical - Synthesizes complex or diverse information; Designs work flows and procedures
- Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions
- Project Management - Develops project plans; Completes projects on time and budget
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs
- Teamwork - Balances team and individual responsibilities; Able to build morale and group commitments to goals and objectives
- Visionary Leadership - Displays passion and optimism; Inspires respect and trust
- Change Management - Develops workable implementation plans; Builds commitment and overcomes resistance
- Delegation - Delegates work assignments; Matches the responsibility to the person; Sets expectations and monitors delegated activities; Provides recognition for results
- Managing People - Develops subordinates' skills and encourages growth; Fosters quality focus in others; Improves processes, products and services
- Business Acumen - Understands business implications of decisions; Displays orientation to profitability
- Cost Consciousness - Works within approved budget; Contributes to profits and revenue; Develops and implements cost saving measures
- Ethics - Treats people with respect; inspires the trust of others; Works with integrity and ethically
- Organizational Support - Follows policies and procedures; Supports organization's goals and values
- Strategic Thinking - Develops strategies to achieve organizational goals
- Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence
- May be required to lift or move up to 30 lbs using proper lifting techniques and withstand long hours on your feet in a fast-paced, high energy environment
- Non-typical office hours will be customary including evenings, weekends, and holidays
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General Manager - Foxborough, United States - Big Night Entertainment Group
Description
As a General Manager, a typical day might include the following:Supervisory Responsibilities:
To perform the job successfully, an individual should demonstrate the following competencies:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.