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Customer Service Associate
1 week ago
Pace Electrical & Generator Services Bear, United StatesPace Electrical & Generator Services is an electrical contracting company and Generac generator dealer in Bear, DE. We are proud to be a woman-owned, second-generation family business serving the community since 1986 and are seeking a Customer Service professional to complete our ...
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Customer Service Associate
1 week ago
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Customer Service Associate
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Ollie's Bargain Outlet, Inc. San Antonio, United StatesOllie's Bargain Outlet NW Loop 410 [Retail Associate / Team Member] As a Customer Service Associate at Ollie's Bargain Outlet, you'll: Greet and acknowledge every customer as they enter and exit the store and as they approach the front end; Accurately and efficiently operate the ...
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Guest Services Associate
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Customer Service Associate
1 week ago
Vincero San Antonio, United StatesCompany Description · Position Overview: We are currently seeking a Customer Service Associate to join our retail team. This role is perfect for individuals who are passionate about delivering outstanding service, have excellent communication skills, and enjoy working in a dynami ...
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Food Service Associate
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Bluegreen Vacations San Antonio, United StatesLocation: · Location: · Food Service Associate in San Antonio, TX by Bluegreen Vacations **Location:** · **Experience:** · Not Specified **Job Description** · **Eilan Hotel & Spa,** located in **San Antonio, TX**, is seeking a reliable and outgoing Food Service Associate for ...
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Customer Service Associate
1 week ago
HYP San Antonio, United StatesHere at HY Pinnacle, we specialize in Customer Service, Sales, and Marketing. We are fortunate enough to be partnered with some of the nations most well-known telecommunications companies. Our focus is on developing and maintaining relationships in order to create long-lasting cu ...
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Customer Service Associate
1 week ago
Matti Realty Group San Antonio, United StatesCustomer Service Associate Trutela Insurance, LLC San Antonio , TX US Posted 28 minutes ago Trutela Insurance, LLC Were looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a bac ...
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Customer Service Associate
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TEKsystems San Antonio, TX, United StatesDescription: · Contribute to the resolution of sensitive customer inquiries and complaints telephonically. Partner with management and other internal partners to resolve issues/complaints. Determine appropriate course of action and documenting all phone interactions as well as th ...
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Customer Service Associate
1 week ago
TEKsystems San Antonio, TX, United StatesDescription: · Contribute to the resolution of sensitive customer inquiries and complaints telephonically. Partner with management and other internal partners to resolve issues/complaints. Determine appropriate course of action and documenting all phone interactions as well as th ...
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Customer Service Associate
2 days ago
Vincero Inc. San Antonio, United StatesJob Description · Job DescriptionCompany Description · Position Overview: We are currently seeking a Customer Service Associate to join our retail team. This role is perfect for individuals who are passionate about delivering outstanding service, have excellent communication skil ...
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Customer Service Associate
2 weeks ago
TEKsystems San Antonio, United StatesJob Description · Job DescriptionDescription: · Contribute to the resolution of sensitive customer inquiries and complaints telephonically. Partner with management and other internal partners to resolve issues/complaints. Determine appropriate course of action and documenting all ...
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Customer Service Associate
1 week ago
Hertz San Antonio, United States Full timeWages: $16.50/hr. · The Flexible Customer Service Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer servi ...
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Flexible Customer Service Associate
1 week ago
The Hertz Corporation San Antonio, United StatesStarting wage is $16.50 Schedule: Must be available nights and weekends The Flexible Customer Service Associate consults with customers on their rental. Maximizing revenue opportunities by actively offering products and services and overcoming custom Customer Service, Associate, ...
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Registered Wealth Service Associate
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Citigroup Inc. San Antonio, United StatesThe Intermediate Associate Telesales Representative is a Client Service and Sales support position, fully responsible for servicing and supporting internal and/or external clients primarily through inbound and outbound phone calls and adhering to Know-Your-Customer (KYC) and Anti ...
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Associate Customer Service Representative
1 week ago
Wells Fargo San Antonio, United StatesSupport customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, Customer Service Representati ...
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Flexible Customer Service Associate
1 week ago
Hertz San Antonio, United StatesWages: $16.50/hr. · Schedule: Must be available nights and weekends · The Flexible Customer Service Associate consults with customers on their rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that t ...
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Sales & Customer Service Associate
2 weeks ago
Massage Envy San Antonio, United StatesOverview · Do you love helping others? · Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at the M ...
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Sales & Customer Service Associate
1 week ago
Massage Envy San Antonio, United StatesOverview: · Do you love helping others? · Are you a sales and customer service superstar who wants to use your powers for good? Do you want to be part of a community of caregivers committed to helping people feel their best? If the answer is "yes," we want you on our team at M ...
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Associate Customer Service Representative
1 week ago
Wells Fargo San Antonio, United StatesAbout this role: · Wells Fargo is seeking an Associate Customer Success Representative in a call center environment in our Consumer Lending Audit Team providing coverage across the Consumer Lending organization which include: Home Lending, Auto, Credit Cards, Personal Lending Gro ...
toc customer service associate - San Antonio, United States - Dollar General
Description
At Dollar General, our mission is Serving Others We value each and every one of our employees.Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities.
We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings.
Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.
by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations.
Learn more about Dollar General at SUMMARY:
Transportation Operations Center "TOC" Customer Service Associate is responsible for the communication to stores, carriers, and DG Support Team on carrier deliveries and other administrative functions.
Responsibility includes proactively tracking, tracing, and reporting on outbound dedicated loads, addressing respond tickets, StoreNet communications and store requests.Works with the private fleet and 3rd party carrier teams to ensure on time store deliveries and monitor all trailer activities.
Works with private fleet to ensure driver safety and compliance.DUTIES and RESPONSIBILITIES:
Track and trace deliveries throughout the network to provide proactive communication regarding delivery delays to stores. 10%Provide administrative support to outbound transportation.
25%Update Stop Truck ListUpdate Do Not Acknowledge listProcess sweep requestsDelivery Restrictions and ChangesRe-processing of LoadsAnswer complex emails from the field with questions regarding delivery ETAs, delivery concerns, sweep requests, etc.
15%Facilitate travel arrangements for transportation team. 15%Answer telephone calls from drivers, vendors, DCs, SSC and other external sources.20%Manage complex calls from Customer Service Representative to resolutionAssist with overflow calls from the Customer Service Representative queueReal time monitoring of truck and trailer alerts.
15%Refrigerated trailer health alertsTrailer door alertsSafety alertsKNOWLEDGE and SKILLS:Proficient communication (written and verbal), listening, and interpersonal problem-solving skillsKnowledge of dedicated transportation operations preferredHigh attention to detail, strong planning, and organization skillsUnderstands driver logs and hours of service preferredProficient in usage of dispatch software to perform routing, scheduling, and shipment tracking preferredAbility to function in a high-stress environmentAbility to perform in a fast-paced environmentEXPERIENCE and/or
EDUCATION:
Bachelor's degree in Business or Logistics preferred, or comparable experience of one to two years in transportation operations for a retailer, manufacturing company, major carrier, logistics company, or contact center required.
One to two years onsite driver dispatch experience preferred.
One year experience using contact center software (i.e. ServiceNow, Smartsheets, Salesforce, 3CL, Nice, etc.) preferred.
Dollar General is an equal opportunity employer.