Housing Programs Manager - Chicago, United States - La Casa Norte

Description

Title: Housing Programs Manager

Reports To: Senior Director of Programs

Salary Range: $60,000 - $70,000

La Casa Norte's mission is to serve youth and families confronting homelessness. We provide access to stable housing and deliver comprehensive services that act as a catalyst to transform lives and communities. Our mission and service philosophy are to impact the social issues of homelessness at the individual and community levels.

JOB SUMMARY:

The Housing Programs Manager is responsible for the management and administration of the day-to-day operations of the Rapid Rehousing Programs, Permanent Supportive Housing Programs, and other assigned support services needed to fulfill and grow La Casa Norte's mission and impact. This is a full-time management position, which will require a flexible schedule to work some evenings and weekends, as needed.

This is a full-time exempt position working Monday through Friday from 9:00 a.m. to 6:00 p.m., with the capacity to flex time, occasional weekend hours for special events, and on-call responsibilities. It is an on-site position.

RESPONSIBILITIES:

General Objectives

· Model and promote the use of best practice frameworks and interventions to support the needs of youth and families experiencing homelessness, including Housing First, Harm Reduction, Strength-Based Services, Trauma Informed Care, Motivational Interviewing, and Positive Youth Development.

· Act as the point of contact for LCN's Housing programs, including managing referrals, addressing tenant/landlord concerns, and coordinating with other LCN programs.

· Collaborate with funders, partner organizations and other stakeholders working to end homelessness.

· Troubleshoot issues or concerns regarding LCN's Housing Programs, including referral, tenant/landlord concerns, and coordination with other LCN programs.

· Provide or support mediation for issues that arise between client and landlord, housing providers, household members, service providers, or other third parties; and assists staff with crisis intervention as needed.

· Address client grievances according to LCN and funder policies.

· Consult one-on-one with staff around client-related concerns and support staff in providing services in a way that is consistent with LCN values and best practices.

· Ensure teams are developing and implementing service plans with clients, outlining clear goals and tasks that lead to housing stability and financial self-sufficiency.

· Review and approve requests for funding for client assistance.

· Review and approve program transfer and relocation requests, applications for housing, etc.

Leadership and Supervision

· Work collaboratively with management team to support staff, clients and communities served by LCN.

· Ensure compliance with all HR requirements and ensure staff are also compliant.

· Coordinate and assist with employee interviews, hiring, training and professional growth goals with a focus on performance excellence.

· Provide regular supervision and guidance to supervisors to ensure their teams are compliant with LCN and funder requirements and are meeting client needs, including intake, recertification, assessment and service planning, referrals, coordination with other service providers, eviction/dismissal prevention, relocation procedures, etc.

· Assess staff training needs on an on-going basis. Shares in the provision of training for staff or obtains needed training resources.

· Provide on-call support, guidance and direction to staff and clients during times of crisis.

· Provide regular and timely updates to the head of programs and management team regarding major programmatic events as well as the progress, needs and overall status of programs.

· Actively participate in staff retreats, the annual gala, preparation for board meetings, and other events in support of LCN's mission.

· Assist with the onboarding process for new staff and interns.

· Promote adherence to LCN's policies, procedures, and code of conduct.

· Promote effective cross-team and cross-function collaboration.

· Commit to understanding equity goals; consistently bringing an equity mindset to the organization's work and workplace.

Partnership Management

· Communicate organizational mission, goals, and objectives effectively to staff, funders, and external partners.

· Maintain a favorable reputation of LCN, its mission, and the services it provides with funders, supporters, staff, clients, and other stakeholders.

· Identify, build, and manage relationships with external stakeholders and partner to support LCN's mission objectives.

· Represent LCN effectively with funders, regulatory authorities, elected officials, emergency personnel, legal service bureaus, community partners, etc.

Data & Evaluation

· Strengthen and manage LCN's performance measurement systems and processes.

· Promote the use of data as a critical tool for program modification and improvement.

· Knowledgeable in the use of HMIS, Client Track and other database software used to support client needs.

· Ensure ongoing audits of client data (client files, case notes, assessments, etc.) are being performed to ensure client service plans are being completed and comply with contractual/licensing requirements.

· Ensure deficiencies in client records and data entry are corrected and that technical assistance and training is provided to course correct.

· Work with Property Management to ensure accuracy of tenancy documentation for LCN's housing programs.

Required Qualifications:

• Five (5) Years+ of management experience

• Excellent verbal and written communication skills.

• Proven track record of managing high-performing teams.

• Demonstrated ability to cultivate relationships with a broad range of stakeholders.

• Ability to make independent decisions when circumstances warrant.

• Ability to work well in a fast-paced environment with multiple deadlines.

• Previous experience working in multi-cultural environments and collaborations with community-based and other external organizations.

• Flexibility in work schedule.

• Valid driver's license, proof of insurance and access to a vehicle.

Preferred Qualifications:

• Master's in social work, Human Services Administration or related field, preferred.

All qualified applicants will receive consideration for employment without regard to race, ethnicity, religion, sexual orientation, veteran status, national origin, or disability. LCN will consider requests or exceptions to job duties based on legally protected religious observances, as reasonable accommodations to an employee's disability, or as otherwise required by law.

Interested candidates should submit a cover letter and resume to HR Coordinator at