- Administer and resolve all customers' inquiries
- Provide response to all incoming telephone queries received from customers in timely and professional manner
- Excellent organization skills with the ability to work as a team and independently
- Ability to multi-task between various software programs
- Provide first call resolution
- Problem solving and problem resolutions skills
- Handle questions and complaints in compliance with state regulations where applicable
- Provide excellent customer service to meet the needs of the insured, agent and all other internal and external customers
- Solid analytical skills
- Provide continuous training and back up support to teammates.
- Provide training and guidance to staff of organization as required.
- Customer/Client Focus - the tendency to strive to exceed customer expectations. Effectively elicit first-hand customer information and use it to resolve their queries.
- Problem Solving - the ability to solve problems and understand complex and unfamiliar information. Readily learn and apply new information and skills on the job.
- Planning/organizing-the individual prioritizes and plans work activities and uses time efficiently.
- Interpersonal skills-the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
- Oral communication-the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
- Written communication-the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
- Quality control-the individual demonstrates accuracy and thoroughness and monitors own work to ensure standards are achieved.
- Adaptability-the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
- Safety and security-the individual observes safety and security procedures and uses equipment and materials properly.
- High school diploma/GED
- Proficient with MS Office
- Exceptional telephone demeanor
- Ability to maintain a high level of confidentiality
- Quality Scores of 95% or higher
- Excellent interpersonal communication skills
- Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day.
- Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day.
- Vision sufficient for use of a computer monitor.
- Sedentary position. Ability to sit at a desk 7-8 hours per day.
- Worker not substantially exposed to adverse environmental conditions
-
Service Center Associate
2 weeks ago
NESCO Inc Independence, United StatesDescription: CANDIDATES MUST LIVE BE WITHIN 150 MILES OF CLEVELAND, OH · THERE IS A FIRM TRAINING START DATE 11/14/2022 · Training Hours 8:30am-5pm · Hours of Operation 10am-8pm EST, 7 days a week · Possible Schedules: 10-6:30 EST · 10:30-7 EST · 11-7:30 EST · 11:30-8 E ...
-
Support Center Associate
1 month ago
Tradesmen International, Inc. MACEDONIA, United States Paid WorkDescription · The Support Center Associate (SCA) role supports local Tradesmen offices by handling certain administrative functions on their behalf. The SCA role is integral to the company's relationships with both clients and craft professionals, as well as internal employees. Y ...
-
PT Center Store Associate
6 days ago
Hannaford Supermarkets Bucksport, United StatesHannaford - USA-ME-Bucksport-53 Us Route 1 [Retail Clerk / Team Member] As a Center Store Associate at Hannaford, you'll: Provide quality customer service within the Center Store (Grocery) Department; Be responsible for maintaining standards in accordance with the standard practi ...
-
Part-Time Center Associate
3 weeks ago
The UPS Stores of Medina Medina, United States Part timeJob Title: Part-Time Center Associate · Company: The UPS Stores of Medina · Location: Medina, Ohio · Job Type: Part-Time, Hourly · Compensation: $11 to $14 per hour, paid biweekly · Job Summary: · The Part-Time Center Associate will be responsible for providing exceptional ...
-
Material Handler
1 week ago
Mont Surfaces by Mont Granite, Inc. Solon, United StatesWould you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people? · As a family owned business our associates are the backbone of our commitment to our customers. This position is responsible for performing a variety of w ...
-
Chagrin Answering LLC Seven Hills, United States Part timeJob Description · Job DescriptionChagrin Answering, LLC is an Ohio-based Medical Contact Center that prioritizes our customers and their needs. At Chagrin Answering, LLC, a customer can be a medical office, a physician, a patient, a hospital, a nursing home, a family member, or a ...
-
Material Handler
2 weeks ago
Mont Surfaces Inc Solon, United StatesWould you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people? · As a family owned business our associates are the backbone of our commitment to our customers. This position is responsible for performing a variety of ...
-
Nestle Solon, United StatesFoods people love. Brands people trust. And a career that nourishes your future like no other. · If you're driven by the passion to do something meaningful that changes lives, Nestl is the place for you. Nestl USA is one of seven operating companies that make up Nestls presence ...
-
Pricing Analyst
1 week ago
Swagelok Solon, United StatesCity: Solon · Swagelok is a global organization and one of the largest employers of manufacturing talent in Northeast Ohio. We are driven by our core values of Quality, Integrity, Respect for the Individual, Customer Focus, Innovation, and Continuous Improvement, which are demon ...
-
Staff Nurse
1 week ago
Akron Children's Hospital Glenwillow, United StatesAkron Main OR · Full Time Days + Call · Variable Shifts · Summary: · The Staff Nurse provides nursing care requiring specialized knowledge judgment and skill derived from the principles of biological, physical, behavioral, social and nursing sciences. Responsibilities: · 1.Assess ...
-
Fulfullment Center Outbound Team
2 weeks ago
Schneider Saddlery Chagrin Falls, United StatesJoin Our Dynamic Outbound Team at Schneider Saddlery · Are you ready to gallop into a fast-paced and exciting career? Schneider Saddlery, a leader in the equestrian market, is looking for enthusiastic associates to join our diverse and energetic Fulfillment Center team · At Sch ...
-
Fulfullment Center Outbound Team
3 weeks ago
Schneider Saddlery Chagrin Falls, United StatesJob Description · Job DescriptionJoin Our Dynamic Outbound Team at Schneider Saddlery · Are you ready to gallop into a fast-paced and exciting career? Schneider Saddlery, a leader in the equestrian market, is looking for enthusiastic associates to join our diverse and energetic F ...
-
Cook
2 weeks ago
Ciena Healthcare Chagrin Falls, United States**Part time (2pm-6pm)** · Do you enjoy preparing delicious meals? Are you compassionate and have a longing to serve individuals who may struggle with health and physical limitations? Would you like to foster your passion for the culinary arts? · If you are interested in joining ...
-
Oral Surgeon
1 day ago
Blue Cloud Pediatric Surgery Centers Oakwood Village, United StatesNOW HIRING, · ORAL SURGEON- PART TIME, PRN · Blue Cloud Pediatric Surgery Centers is growing and we're expanding our team of Oral Surgeons. Join our passionate care teams and help move our mission forward to helping pediatric and special needs patients get the care they deserve. ...
-
IT Systems Engineer II
5 days ago
Giesecke+Devrient Twinsburg, United StatesJob Summary: · Giesecke + Devrient is seeking a IT Systems Engineer II to join our growing Corporate team in Twinsburg, OH.The IT Systems Engineer II ensures all necessary software components and production hardware are seamlessly integrated and functioning properly to support ...
-
New Grad RN Emergency Department
2 weeks ago
Cleveland Clinic Warrensville Heights, United StatesJoinCleveland Clinic's South Pointe Hospital where research and surgeryare advanced, technology is leading-edge, patient care isworld-class, and caregivers are family. This community-basedteaching hospital is a prominent figure in the communities in andaround Cuyahoga County know ...
-
Experienced RN
3 weeks ago
Cleveland Clinic Careers Warrensville Heights, United States Permanent, Full timeCleveland Clinic South Pointe Hospital's Observation Unit is a fast-paced area dedicated to putting patients first – delivering safe, quality patient care. With a high patient turnover rate and a very diverse patient population, our nurses are presented with many learning opportu ...
-
Dialysis Technician
1 week ago
Centers for Dialysis Care Warrensville Heights, United StatesAre you looking for a rewarding healthcare career? · CDC IS THE PLACE FOR YOU · We are currently seeking Dialysis Technician Trainee's to join our team · Centers for Dialysis Care offers a FREE comprehensive dialysis training program · We pay YOU to train in dialysis · *We are hi ...
-
RN Ambulatory
1 week ago
Cleveland Clinic Warrensville Heights, United States Part timeJoin Cleveland Clinic's South Pointe Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This community-based teaching hospital is a prominent figure in the communities in and around Cuyahoga County ...
-
7 Hour Educational Aide
1 day ago
Chagrin Falls Exempted Village Schools Chagrin Falls, United StatesFULL TIME AIDE (SPECIALIZED STUDENT SUPPORT) - GURNEY ELEMENTARY · SCHOOL YEAR · Reports to: Assigned administrator/supervisor · Job Objective: Provides student services consistent with the district mission and legal requirements. · NOTE: Work assignments/schedules may fluctuate ...
INS Call Center Associate - Solon, United States - Proctor Loan Protector
Description
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.Job Title: Call Center Associate
FLSA Status: Non-Exempt
Department: Call Center
Reports to: Call Center Manager
Location: Proctor - 166
Summary:
The Call Center Associate is responsible for handling incoming phone calls, utilizing company policies to solve customer concerns and directing calls to the managerial team when necessary. Call Center Agents are often the first point of contact for customer's inquiry requiring quick and accurate decisions and a focus on first call resolution.
Essential Duties and Functions: include the following. Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Required:
Proctor Loan Protector provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, color, national origin, age, sex, height, weight, sexual orientation, gender identity, marital status, or status as a protected veteran, among other things, or status as a qualified individual with disability or any other category protected under applicable federal and state laws.
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
