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    Advanced Application Support Engineer - Santa Barbara, United States - University of California, Santa Barbara

    University of California, Santa Barbara
    University of California, Santa Barbara Santa Barbara, United States

    1 day ago

    Default job background
    Technology / Internet
    Description

    Advanced Application Support Engineer (AASE) - ServiceNow

    Enterprise Technology Support Services

    University of California, Santa Barbara

    Summary of Job Details:

    Under the direction of the Application Support Manager, the Advanced Application Support Engineer (AASE) - ServiceNow is responsible for supporting applications and systems used by UCSB employees, with emphasis on the IT Service Management system ServiceNow. These responsibilities include, but are not limited to, conducting business process engineering tasks, systems analysis, requirements analysis, design, implementation, and testing, as well as responding to End User Computing (EUC) tickets and creating technical documentation. The AASE continues enhancing their skill sets in interpersonal relationships, software engineering practices, and processes. The AASE recommends and implements systems development standards, operating procedures, tools, and technologies. The AASE works in a collegial manner with customers, internal teams, and management to achieve results. Some overtime and weekend work may be required to meet deadlines or respond to emergencies. AASE candidates must have a passion for enabling business through technology.

    Required Qualifications:


    • 7-9 years of experience working with ServiceNow from a development and administrative perspective. Experience with the development and implementation of custom ServiceNow applications and workflows. Understanding of SDLC methodology and best practices.


    • 7-9 years of experience working with ServiceNow scripting languages (JavaScript, AngularJS), web service integrations, REST APIs, JSON, and ServiceNow Mid Servers.


    • 4-6 years Understanding of Incident, Problem, Change, Knowledge, Event, and Configuration Management, and correlated functionality in ServiceNow.


    • 4-6 years Advanced knowledge of application security principles, ACLs, and best practices, and MFA authentication.


    • 4-6 years of experience with ServiceNow patch and version upgrades and implementing related best practices. Experience with ServiceNow Automated Testing Framework (ATF)


    • 4-6 years Research, recommend, and implement new upgrade version features.


    • 4-6 years of experience with integrating ServiceNow with other applications/systems, experience with inbound / outbound email action processing.


    • 4-6 years of experience with ServiceNow Next Gen UI and Flow Designer.


    • 4-6 years Understanding IT Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) frameworks.


    • 4-6 years Understanding of ServiceNow platform architecture, best practices, ability to diagram and document standard operating procedures for the internal development team.


    • 4-6 years Understanding of relational database management systems, stored procedures, and queries.


    • 4-6 years Excellent problem-solving skills.


    • 4-6 years Excellent verbal and written communication skills, client relation skills, and the ability to work effectively in a cross-functional team environment. Ability to gather and document requirements from stakeholders.


    • Bachelor's Degree in Computer Science or related field or equivalent experience/training.

    Hiring/Budgeted Salary Range: $103,210 to $131,000/yr.

    Full Salary Range: $91,300 to $170,700yr.

    Days/Hours: M-F; 8am - 5pm

    Benefits Eligibility: Full Benefits

    UC Santa Barbara is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

    For the University of California's Affirmative Action Policy, please visit:


    For the University of California's Anti-Discrimination Policy, please visit:


    Application review begins: 5/14/24

    Apply online at

    Job #68323

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