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Mount Laurel

    Intake Coordinator/Leave Compliance Specialist - Mount Laurel, United States - Alera Group

    Alera Group
    Alera Group Mount Laurel, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Related Risk Management & Compliance, an Alera Group Company is looking for a Customer Service Specialist/Intake Coordinator to join the team.

    Reasons to Join Us:


    Join a collaborative team of proactive problem solvers with opportunities for growth in a fast-expanding company.

    Operating in a customer service setting, the Customer Service Specialist/Intake Coordinator plays a vital role within the team, ensuring an outstanding customer experience. They serve as the initial point of contact for employers and employees, emphasizing a caring, responsive, and solution-oriented approach.

    • Provide plan/policy and claim information, assist with claims submissions, and conduct outbound calls to gather missing data for incomplete claims
    • Handle incoming communications, triage requests, and assist employees in navigating leave of absence/disability claims
    • Collect and accurately enter employee information into the claims system, verifying coverage/benefits eligibility
    • Respect the confidentiality of discussed issues and handled information
    • Exercise discretion when gathering and documenting information
    • Request necessary information from employers and third parties, redirect complaints to management, and route requests to the appropriate department
    • Ensure timely processing of incoming claims in compliance with regulations
    • Handle emails, faxes, and voice messages daily, perform project work, and fulfill other assigned duties
    • Demonstrate critical thinking, strong problem-solving skills, and the ability to work independently
    • Adapt to changing priorities and maintain efficiency in a dynamic environment
    • Preference for candidates living within a commutable distance from the job location

    We provide a range of benefits, including medical, dental, STD, LTD, life insurance, 401k, paid time off, and more.

    We are committed to equal opportunity employment, considering all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

    If you reside in California, please review the California Consumer Privacy Act before applying.



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