Jobs
>
Nashville

    Manager, Military Customer Care - Nashville, United States - CMA CGM (America) LLC

    CMA CGM (America) LLC
    CMA CGM (America) LLC Nashville, United States

    3 weeks ago

    Default job background
    Description

    ID:

    Location:
    Nashville. Tn, US

    Manager, Military Customer Care


    APL, one of the world's leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide and provides container transportation through an international shipping network which combines high-quality intermodal operations with advanced technology, equipment and e-commerce.

    APL is part of the CMA CGM Group, a leading worldwide shipping & logistics group with headquarters in Marseilles, France.

    The Group offers a complete range of activities including shipping, handling facilities in port as well as logistics on land.


    Position Summary:
    This position will be responsible for the day to day management and quality of the Military Customer Service Team.

    Duties include but are not limited providing a foundation of problem solving/process improvement skills, knowledge and expertise leading to a high level of customer service along with booking accuracy and KPI's.

    This position provides a team based support structure to meet these needs and serves to address the problem solving issues in Customer Service that may require management level interaction, interface with other departments, logistical analysis or empowerment/ authorization limits beyond that of the front line staff.

    This position works closely with the DC Trade and Operations teams and CMA CGM Operations and Service Delivery teams.


    Essential Duties / Responsibilities:
    Quality assessment – Booking KPI's,
    Booking accuracy – Weekly Booking Audit

    Process Management – identify opportunities for process improvement by working with teams leads to ensure up to date processes are in place.

    Create and Maintain SOP's.
    BRT Filing – monitor BRT filings
    CSR Turn Time – to ensure emails/cases are actioned within 2 hours of case/email receipt
    Staff - technical support of processes and systems to front line staff (mentoring).

    Assist the team with complex inquiries that arise and resolve by using business experience, networking skills, teamwork, authority and communicate resolution to appropriate external customer.

    Communication – understand and communicate current market changes and conditions and impact to staff – to ensure emails/cases are actioned within 2 hours of case/email receipt
    Other duties as assigned

    Knowledge, Skills, and Abilities Required:
    Shipping, Customer Service
    Action Oriented, Communicates Effectively, Collaboration, Customer Focus, Trustworthiness, Problem Resolution, Critical Thinking


    Education and Experience Requirements:
    Bachelor's degree or equivalent combination of work experience and education

    APL is an Equal Opportunity Employer/Minorities/Female/Disabled/Protected Veteran/Gender Identity/Sexual Orientation. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at .


    Nearest Major Market:
    Nashville
  • Wesley Group

    Customer Care

    1 week ago

    Wesley Group Nashville, United States

    Elevate your career with a 2020 INC 500 company offering a competitive salary + 401k match + health benefits + extra paid time off, and more · Wesley Financial Group is hiring for the Resolution Specialist position at a starting salary of $50k. · 're likely asking yourself, "Wh ...

  • Genesco

    Customer Care Coordinator

    19 hours ago

    Genesco Nashville, United States

    ** Customer Care Coordinator** · **Job Category****:** Customer Service **Requisition Number****:** ACCOU001490 Showing 1 location **Job Details** · **Description** · **The Ideal Candidate** · The primary function of the Customer Care Coordinator position is to build and main ...

  • Vector Security

    Customer Care Specialist

    2 weeks ago

    Vector Security Nashville, United States

    ** Customer Care Specialist** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO005266 Showing 1 location **Job Details** · **Description** · **ADS Security** is growing and was just named one of Nashvilles fastest growing private companies for the thir ...

  • Qonto

    Customer Care

    2 weeks ago

    Qonto Nashville, United States

    ???? **Privacy Notice** · **Customer Care - Delight Team** · Barcelona / Operations & Customer Success Customer Success / Full-time **create the finance solution all businesses love.** , we believe that great service comes from great thinkers. Thats why we strive to provide the ...

  • Asurion

    Customer Care

    2 weeks ago

    Asurion Nashville, United States

    **** · **Customer Care & Sales Representative Work at Home PPX** · As a **Customer Care and Sales Representative**, you will maintain exceptional customer service while providing remote support for customers inquiries about lost or damaged devices and resolving customer issues. ...

  • Genesco

    Team Lead- Customer Care

    2 days ago

    Genesco Nashville, United States

    ** Team Lead- Customer Care (Johnston & Murphy)** · **Job Category****:** J&M People Leader **Requisition Number****:** TEAML01254 Showing 1 location **Job Details** · **Description** · **The Ideal Candidate** · As the Team Lead, you will be responsible for providing quality ...

  • CMA CGM (America) LLC

    Manager, Military Customer Care

    1 week ago

    CMA CGM (America) LLC San Francisco, United States Permanent

    ID: 540091Location: Nashville. Tn, USManager, Military Customer CareAPL, one of the world's leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide and provides container transportation through an international shipping network wh ...

  • free-classifieds-usa

    Customer Care Specialist

    2 weeks ago

    free-classifieds-usa Nashville, United States

    ****Customer Care Specialist - Gaylord Opryland Resort & Convention Center **** · Price: Check with seller · Published date: July 1, :08 · Modified date: July 1, 2021 · + 2800 Opryland Drive, Nashville, Tennessee Nashville, Tennessee, United States · Advertisement · Live Fu ...

  • Rain Instant Pay

    Customer Care Specialist

    1 week ago

    Rain Instant Pay Nashville, United States

    **Customer Care Specialist** · at Rain Instant Pay Nashville, Tennessee, United States is a venture-backed fintech with a mission is to kill predatory financial products like payday loans. Our first product gives employees instant access to their wages, which solves a major prob ...

  • Novatech, Inc.

    REMOTE Technical Customer Care Specialist

    2 weeks ago

    Novatech, Inc. Nashville, United States

    **Technical Customer Care Specialist** · Its truly an exciting time at Novatech Were growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. · Novatech is a nationwi ...

  • Optoro

    Customer Care Specialist

    2 weeks ago

    Optoro Nashville, United States

    ** Customer Care Specialist** · **Lebanon, TN** · About Optoro · Optoro is a fast-growing technology company that is revolutionizing the retail industry. Every year, more than 15% of retail goods are returned or simply never sell. This creates tons of unnecessary waste and cos ...

  • Draexlmaier Group

    Head of Customer Care

    3 weeks ago

    Draexlmaier Group Nashville, United States

    Systmes de faisceaux de cbles modernes et intrieurs de vhicules exclusifs: DRAEXLMAIER est synonyme d'innovations automobiles - des produits qui amliorent votre exprience de conduite. Chaque jour, environ collaborateurs · travers le monde cooprent pour mettre leurs connaissances ...

  • All American Pest Control

    Customer Care/ Inside Sales Team Member

    3 days ago

    All American Pest Control Nashville, United States

    Job Description · Job DescriptionWe are looking for applicants that have experience with administrative work, customer care, or sales experience. Our main office is in Donelson, TN at 2259 Jackson Downs Blvd. This position in based in our Nashville office and involves working off ...

  • Genesco

    Customer Care Administrator- Temporary

    1 week ago

    Genesco Nashville, United States

    ** Customer Care Administrator- Temporary** · **Job Category****:** Customer Service **Requisition Number****:** CUSTO001532 Showing 1 location **Job Details** · **Description** · **The Ideal Candidate** · This temporary position is responsible for scanning paper documents to ...

  • The National Call Center

    customer care specialist

    1 week ago

    The National Call Center Brentwood, United States Full time

    Job Description · Responsibilities · UHS National Call Center (a UHS company) · Our mission is to be the leader in evidence-based, integrated treatment for co-occurring mental health and substance use disorders through clinical services, education, and research. Our vision ...

  • CMA CGM

    Manager, Military Customer Care

    2 weeks ago

    CMA CGM Nashville, United States

    ID: Location: Nashville. Tn, US Manager, Military Customer Care APL, one of the world's leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide and provides container transportation through an international shipping network which ...

  • Cox

    Customer Care Specialist I

    3 weeks ago

    Cox Nashville, United States Regular, Full time

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. · Job Duties Oversee the daily activities for th ...

  • Johnston & Murphy

    Team Lead, Customer Care- HYBRID

    3 weeks ago

    Johnston & Murphy Nashville, United States

    ** Team Lead, Customer Care- HYBRID** · **Job Category****:** Customer Service **Requisition Number****:** TEAML001514 Showing 1 location **Job Details** · **Description** · **The Ideal Candidate** · As the Team Lead, Customer Care, you will be responsible for providing quali ...

  • First Call Resolution

    Remote, Financial Customer Care Specialist

    4 weeks ago

    First Call Resolution Nashville, United States

    Bringing smiles is what we do at FCR ... for you and the customer. As a Financial Customer Care Specialist working remotely in Nashville, TN and surrounding areas, you'll be a part of creating and delivering amazing customer experiences while you also #experienceFCR, an award-win ...

  • UHS

    customer care specialist

    3 days ago

    UHS Brentwood, United States

    Responsibilities · UHS National Call Center (a UHS company) · Our mission is to be the leader in evidence-based, integrated treatment for co-occurring mental health and substance use disorders through clinical services, education, and research. Our vision is to be the best at ...