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Customer Program Manager-Subcomponents - Mentor, United States - Component Repair Technologies
Description
JOB SUMMARY
This position is responsible for the operational oversight of all subcomponents that will be repaired in the subcomponent repair cell.
The Department of Customer Programs manages the turbine engine component overhaul process and work scope and ensures the scheduled flow of repairs.
This includes understanding customer requirements, evaluation of the received condition reports and developing a repair work scope based on original equipment manufacturer (OEM) and company guidelines.
This position will work alongside a team of experienced Customer Program Managers that will allow continuous interaction for acquiring the techniques, knowledge, and skills of the job.
You will become familiar with various types of processes, equipment, and repairs while developing your understanding of the overall process.
This position will collaborate with other company experts of the business daily, thus ensuring continuous growth to successfully grow in the position.
COMPANY OVERVIEW
Component Repair Technologies (CRT) is a locally family-owned business, with operations in Mentor, OH since 1985.
Our staff of approximately five hundred dedicated team-members, many of whom have been onboard for decades, are the key reason for the success of the company.
CRT specializes in the repair and overhaul of turbine engine components with our customers being the world's largest airlines and jet engine manufacturers.
CRT is a global leader in the aerospace and marine turbine engine repair sector with authorizations from the Federal Aviation Administration (FAA) and other world regulatory bodies.
Our commitment is focused on our valued employees, customers, and community. Take the next career step and bring your skills and experience to CRT.Visit for more information.
DUTIES AND RESPONSIBILITIES
Establish daily, weekly, and monthly objectives and collaborate with cross-functional teams to maintain the plan.
Directly responsible for reviewing component condition, determining repair work scope, understanding customer requirements, and establishing the component ship date.
Create technical findings report as to necessary repairs.
Develop and ensure work scopes are communicated to all levels of the company.
Review and manage Time Gates (TG), On Time Delivery (OTD), and Ship Date Accuracy (SDA) with all departments.
Communicate exceptions that will necessitate a change to the planned ship date or customer requirement.
Initiate and monitor continuous improvement programs for efficiencies, quality, production flow and customer requirements.
Manage quality exceptions with Process Engineering, Quality Engineering, and Production including reworks that occur during the repair process.
Coordinate with production and scheduling departments to ensure labor factors are accurately reviewed and maintained.
Utilize computer software programs and applications in assigning, verifying, tracking, and monitoring metrics and job assignments.
Weekend support can be required at times, once a month on average for 2-4 hours.
REQUIRED QUALIFICATIONS
A minimum of 1-2 years' experience in a manufacturing setting, or relevant industry.
A minimum of an associate degree or equivalent work experience.
Exposure to directing projects, processes, or repairs.
Experience in understanding and following verbal and written instructions accurately, including the reading and interpretation of technical drawings and work scope instructions.
OTHER QUALIFICATIONS
Read, write, speak, and understand the English language.
Above average knowledge of computers and standard software programs.
Experience in interpreting and applying basic shop math and the use of measuring devices, such as micrometers and calipers.
Strong organizational and problem-solving skills
WORK ENVIRONMENT
This position has pre-employment testing requirements that may require fitness for duty testing and a vision exam.
Follow general shop safety procedures including the occasional use of safety glasses, safety toe shoes, and hearing protection.
Stand and/or sit for portions of the shift.
Occasionally required to lift, carry, push or pull up to 10 lbs.
COMPANY BENEFITS
Our employees and families are the number one asset at CRT.
A progressive and innovative benefits package is in place, such as:
CRT currently offers two excellent health care options, one being a fully funded program ( no premiums for employee and family ) and the other being a traditional employee premium contribution.
The company offers a 401k program that will match up to 6% of your contributions and distributes annual cash bonuses based on the performance of the company.
Traditional paid time off (PTO) is offered via vacation days and personal days.
Multiple shift opportunities with hourly premiums for off-shifts are offered.
To review other benefits, visit our website at or Facebook page to see, "what we are up to.
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