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    Unified Communication Analyst - San Diego, CA, United States - INSPYR Solutions

    INSPYR Solutions
    INSPYR Solutions San Diego, CA, United States

    1 week ago

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    Description
    Unified Communication Analyst - Long Term Project - San Diego, CA (Hybrid)

    Title:
    Unified Communication Analyst
    DurationLong Term Project

    Summary:

    The Unified Communication (UC) Analyst, working in parallel with Telecom Engineer, supports the organization by providing a mix of Telecom and Network support.

    With the help of the UC team, the UC Analyst will make sure that the business needs and internal needs are met promptly.


    Essential Functions:
    Responsible for supporting healthy inter-departmental relationships and communications between UC team and other departments within the company.

    Responsible for supporting IT for issues with UC systems including but not limited to, Phones, UCCS, USaaS, CCCX, network, firewall, and others.

    Routine call analysis reporting. Support of call reporting and use of the UCCX (Call Center) at the home office. Support (Help Desk) ticket processing under SLA
    Formulates telecom billing and/or bill processing requirements and procedures for processing and communicating data and other information
    Prepare cost and time estimates for the installation, implementation, and operation of new equipment
    Coordinate the installation and implementation of UC equipment and software features to include standard protocols for voice and data
    Test the hardware/software of new UC system
    Instruct end-user personnel on the application and capabilities of the UC system
    Participate in the planning and design of end-user training programs and schedules
    Monitors the operations of the system and services of vendors
    Must have documented understanding of computer equipment and links for voice, text, image, data, and video transmission.
    Must have the ability to work cross-functionally in a virtual organization while interacting with multiple organizational business units
    Limited to intermittent supervision, depending on experience
    Travel: 0 - 5%

    Comprehensive medical benefits
    Retirement plan
    ...Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
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