Quantitative Analytics Manager – Contact Center - Remote

The WellBe care model is a Physician Led Advanced Geriatric Care Program focused on the quality of care of the frail, poly-chronic, and elderly Medicare Advantage patients. · ...

We are seeking a Senior Contact Center Architect with deep expertise in CallMiner to design, implement, and optimize enterprise-scale voice and interaction analytics solutions. · Lead architecture, design, and implementation of CallMiner solutions across enterprise contact center ...

+We are seeking a Senior Developer with deep expertise in NICE, NICE inContact (CXone), and ideally Cognigy to help design build optimize our next-generation customer service operational automation solutions. · ...

This is not your average call center Supervisor role—it's an opportunity to own and elevate the team experience while shaping how we deliver member service. At Rue Gilt Groupe, our Supervisors don't just "manage" a team; they create an environment where a fully remote team of Mem ...

We are happy that someone as talented as you is considering this role. First, a little about us, we're a $2.5 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. ...

We seek a Partner Consulting Solution Engineer to expand our Contact Center team applying deep Customer Experience (CX) expertise to drive innovative solutions. · Serving for North America and LATAM as the pre-sales CX channel Partner trusted advisor; translating technical and bu ...

The Contact Center Pricing Analyst Intern will support the contact center contracts and billing operations team by assessing current Contact Center clients and reviewing pricing data. · ...

We are looking for talented bilingual Spanish agents to help deliver exceptional service in both languages. Your bilingual expertise is valued here— the role includes a 10% incentive, making the hourly rate roughly $22. If you're a natural communicator and problem‑solver, we'd lo ...

We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms to Amazon Connect. · 7+ years of product management experience. · Strong understanding of healthcare call center operations. · ...

Velera is the nation's premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. · ...

We are seeking a Senior Product Manager to lead the vision strategy and roadmap for Contact Center Agent Experiences and Workflows. · ...

A large U.S. health agency is modernizing its contact centers to improve 24/7 virtual access to high-quality care. · ...

As an AWS Technical Architect at NeuraFlash you will have the opportunity to ensure customer success in building and launching Amazon Connect solutions for customers. · ...

We are seeking a highly skilled Senior AWS Connect Engineer to design, implement, and optimize cloud-based contact center solutions using Amazon Connect. · Design, configure, and deploy Amazon Connect solutions including call flows, IVR, routing, · Implement and manage integratio ...

The Connecticut Department of Social Services (DSS) is seeking a skilled AWS expert to assist with the migration from its legacy contact center to a modern, cloud-based solution. · Evaluating the current system and defining the optimal Amazon Connect architecture. · Designing a s ...

+We are seeking a Senior AWS Connect Architect to lead the design and delivery of enterprise-grade contact center solutions. · + · Architect and deliver scalable, secure Amazon Connect solutions (IVR, routing, omnichannel),Integrate Amazon Connect with CRMs and healthcare systems ...

Your role is to recognize opportunities and turn leads into long-lasting partnerships. You will conduct customer prospecting, partner with sales representatives, and facilitate the new logo sales process. · Responsible for recognizing opportunities and turning leads into long-las ...

A large U.S. health agency is modernizing its contact centers to improve 24/7 virtual access to high-quality care. · The Senior Process Redesign Lead is responsible for architecting the detailed future-state processes that will power a modernized clinical contact center. · ...

We are looking for AWS Connect Engineers with 5+ years of experience to develop and support cloud-based contact center solutions using Amazon Connect and AWS services. · Configure Amazon Connect—queues, routing, users, and access controls. · Build and optimize IVR/contact flows u ...

Zoom is seeking a talented Product Manager to help scale and evolve Contact Center Analytics and Reporting within our Contact Center product suite. In this role, you will shape the vision, strategy, and delivery of analytics solutions that empower customers to optimize performanc ...