Head of Contact Center - Remote, United States

What you can expect · Zoom is hiring a Solution Engineering Manager for the Contact Center team with expertise in CCaaS to develop and expand the Americas Enterprise teams. Responsibilities include managing Consulting Solutions Engineers, fostering collaboration, and driving cont ...

Job Details: · Hourly Rate: $32-$33 per hour plus bonus potential · Schedule: The Contact Center is open between the hours of 6:30 am and 7:30 pm Monday through Friday and Saturday from 7:30 to 3:30 pm.  This role is Full-time (40 hours a week minimum) requires a flexible work ...

We are seeking a Senior Contact Center Architect with deep expertise in CallMiner to design, implement, and optimize enterprise-scale voice and interaction analytics solutions. · Lead architecture, design, and implementation of CallMiner solutions across enterprise contact center ...

+We are seeking a Senior Developer with deep expertise in NICE, NICE inContact (CXone), and ideally Cognigy to help design build optimize our next-generation customer service operational automation solutions. · ...

AmeriSave Mortgage is a leading direct mortgage lender committed to delivering a streamlined data-driven experience for our customers. We are passionate about leveraging analytics to optimize performance and profitability across all facets of our business. · ...

This is not your average call center Supervisor role—it's an opportunity to own and elevate the team experience while shaping how we deliver member service. At Rue Gilt Groupe, our Supervisors don't just "manage" a team; they create an environment where a fully remote team of Mem ...

We seek a Partner Consulting Solution Engineer to expand our Contact Center team applying deep Customer Experience (CX) expertise to drive innovative solutions. · Serving for North America and LATAM as the pre-sales CX channel Partner trusted advisor; translating technical and bu ...

The Contact Center Pricing Analyst Intern will support the contact center contracts and billing operations team by assessing current Contact Center clients and reviewing pricing data. · ...

We are looking for talented bilingual Spanish agents to help deliver exceptional service in both languages. Your bilingual expertise is valued here— the role includes a 10% incentive, making the hourly rate roughly $22. If you're a natural communicator and problem‑solver, we'd lo ...

We are seeking a seasoned Senior Product Manager to lead the strategic migration of our legacy contact center platforms to Amazon Connect. · 7+ years of product management experience. · Strong understanding of healthcare call center operations. · ...

Join the People Helping People · Velera is the nation's premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our ...

Who We Are · Welcome to TELUS Digital where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experienc ...

We are seeking a Senior Product Manager to lead the vision strategy and roadmap for Contact Center Agent Experiences and Workflows. · ...

· At Curana Health, we're on a mission to radically improve the health, happiness, and dignity of older adults—and we're looking for passionate people to help us do it. · As a national leader in value-based care, we offer senior living communities and skilled nursing facilities ...

· At Curana Health, we're on a mission to radically improve the health, happiness, and dignity of older adults—and we're looking for passionate people to help us do it. · As a national leader in value-based care, we offer senior living communities and skilled nursing facilities ...

A large U.S. health agency is modernizing its contact centers to improve 24/7 virtual access to high-quality care. · ...

As an AWS Technical Architect at NeuraFlash you will have the opportunity to ensure customer success in building and launching Amazon Connect solutions for customers. · ...

We are seeking a highly skilled Senior AWS Connect Engineer to design, implement, and optimize cloud-based contact center solutions using Amazon Connect. · Design, configure, and deploy Amazon Connect solutions including call flows, IVR, routing, · Implement and manage integratio ...

The Connecticut Department of Social Services (DSS) is seeking a skilled AWS expert to assist with the migration from its legacy contact center to a modern, cloud-based solution. · Evaluating the current system and defining the optimal Amazon Connect architecture. · Designing a s ...

+We are seeking a Senior AWS Connect Architect to lead the design and delivery of enterprise-grade contact center solutions. · + · Architect and deliver scalable, secure Amazon Connect solutions (IVR, routing, omnichannel),Integrate Amazon Connect with CRMs and healthcare systems ...