Lead Contact Center Agent - Remote (United States)

We are looking for detail-oriented professionals who thrive in delivering exceptional customer experiences while solving complex issues with precision and care. · Navigate and effectively utilize multiple systems and tools to research, resolve, and document complex benefit inquir ...

We are currently seeking a Call Center Lead Agent with experience managing Federal Government IT projects to support a fast-paced call center program.This is a full-time position with non-traditional hours ranging from 8:00am-9:00pm ET (dependent on the shift assigned, but will o ...

We're on the lookout for enthusiastic,Bilingual French-English Call Center Agent to join our amazing virtual team If you love helping people,solving problems,and keeping conversations upbeat,this role is for you. · Responsibilities · Deliver professional and empathetic customer s ...

Zeta is looking for an entrepreneurial leader to build and grow the P&L for our Agentic AI Solutions in the US Financial Services market. · In this role, you will: · Own the P&L of this business for US mid-market banks, credit unions, and regulated fintechs offering retail banki ...

We are seeking a Senior Product Manager to lead the vision strategy and roadmap for Contact Center Agent Experiences and Workflows. · ...

Join us in bringing joy to customer experience. · ...

We are seeking a Senior Product Marketing Manager to bring together storytelling, strategy, and technology as Five9 is investing deeply in agent empowerment applications. In this role, you will define how the Five9 agent empowerment portfolio is positioned in the market. · Positi ...

We're changing the way people shop for car insurance through technology. · As a driven personal lines insurance sales agent with a high gear digital orientation and heavy growth emphasis you'll likely have strong interest in this position which is remote based home office. Our li ...

We are looking for an AI Agent Engineer to join our team. As an AI Agent Engineer, you will work closely with customers and software engineers to develop and deploy AI agents that solve real-world challenges. · AI Agent Development: Develop, configure, deploy, and optimize AI age ...

We are on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices ...

We are on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices ...

We are a company of engineers building software stacks for other engineers. Are you passionate about shaping the future of AI and technology? We're looking for a talented engineer to join the Agent Platform team. · ...

We're looking for a Senior Product Manager to help build and scale agentic AI systems at Level AI. In this role, you will work closely with Engineering, Applied AI/ML, Design, and customer-facing teams to ship production-ready agentic capabilities and make them successful in real ...

+Job summary · Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. · +ResponsibilitiesAct as a consultative partner to customers—uncovering business objectives, technical environments, and ...

A large U.S. health agency is modernizing its contact centers to improve 24/7 virtual access to high-quality care. · The Senior Process Redesign Lead is responsible for architecting the detailed future-state processes that will power a modernized clinical contact center. · ...

A large U.S. health agency is modernizing its contact centers to improve 24/7 virtual access to high-quality care. The Supporting Process Redesign Lead contributes to the design and documentation of future-state clinical contact-center processes. · Participate in process‑mapping ...

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practi ...

+We are launching a brand-new team dedicated to pioneering our conversational messaging strategy. This is a rare greenfield opportunity to define a new product area, blending the agility of a startup with the resources and stability of an established market leader. · +Define and ...

We are looking for a Product Engineer focused on customer deployments for Agentic Voice AI to lead the deployment of next generation Zoom Virtual Agents. · Leading multi-step conversational workflow design using agentic frameworks to enable LLM agents to execute complex multi-too ...

We are looking for a visionary product leader with a passion for Conversational AI to join our dynamic team as an Agentic AI Analyst. The ideal candidate will have hands-on experience working with agentic AI systems in production/near-production environments and strong problem-so ...