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    Agency Service Representative I - Dallas, United States - Elevance Health

    Elevance Health
    Elevance Health Dallas, United States

    4 weeks ago

    Default job background
    Description


    The Agency Service Rep I is responsible for providing advanced customer service support to brokers selling company products via telephone or written communication.

    Primary duties may include, but are not limited to:

    Assists agents and brokers via telephone or written communication.

    Responds to inquiries involving commissions, legislation, product information and policies and procedures for Individual, Small Group, Dental and Life.


    Will be expected to average a certain number of phone calls per representative per week, average pieces of correspondence to be processed per day.

    Coordinates mailings and fulfillment requests. Assists in broker road shows. Provides reports to brokers.

    Works on special projects.


    Minimum Requirements:


    Requires a high school diploma and a minimum of 1 year of related customer service experience; or any combination of education and experience which would provide an equivalent background.

    Bilingual may be required.


    Preferred Skills, Knowledge, and Experience:
    Previous health insurance industry experience preferred.

    Advanced benefits, claims processing or membership knowledge preferred.
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