- Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention.
- Welcome members as they enter and leave the YMCA.
- Greet, engage, and/or provide tours to prospective members and program participants.
- Support and/or is directly involved in the sale of memberships and/or program registrations.
- Actively develop, educates, and owns the knowledge base to quickly respond to member, prospective member, and program member questions.
- Take steps to building committed and connected relationships with members, volunteers, and collaborative partners.
- Directly handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
- Implements the YMCA safety protocols related to branch operations.
- Provide a leadership role in ensuring member/staff adherence to the safety protocols, with a commitment to positive member and staff safety.
- Maintain branch and association certifications in CPR/AED, Blood-borne Pathogens, branch orientation, and Branch Emergency procedures.
- Maintain privacy requirements by not sharing personal information about members including, but not limited to, phone numbers, addresses, program participation, financial information, or personal situations.
- Adhere to, and implement, all policies and procedures listed in the training manual and as new policies are implemented.
- Communicate in a positive manner with members, guests, program participants and volunteers. Provide appropriate assistance as needed.
- Assist in annual branch Why It Matters Campaign. Achieve individual and team goals as related to the campaign.
- Attend all staff meetings and trainings, as required.
- A working knowledge of computers (MS Word, MS Excel)
- Ability to handle multiple tasks, work independently, problem solve, and possess effective time management skills
- High degree of human relation skills: Ability to effectively communicate and manage information to peers, staff, and volunteers
- Ability to establish, collaborate and maintain relationships with staff, YMCA members, volunteers, schools, and public
- 1+ years of experience in work relating to customer service, either paid or volunteer
- SPIRIT helpful
- Previous YMCA or non-profit experience
- Ability to pass a pre-employment background check including Criminal Record check, Drug Screening and motor vehicle record (MVR) according to company policy.
- Must be legally eligible to work in the US without current or future sponsorship.
-
Customer Service Representative
4 days ago
Ontex Alpharetta, United StatesOntex is a leading international personal hygiene group. We engineer and make high quality products for Baby Care, Feminine Care and Adult Care and are the partner of choice for consumers, retailers, and institutional and private healthcare providers around the world. We distribu ...
-
Field Service Representative
2 weeks ago
Standard Aero Georgia, United States Full timeField Service Representative · Build an Aviation Career You're Proud Of · Build your career with integrity by working at a company that doesn't just treat you like a number. You'll get the tools to do things right in a clean and safe work environment and the trust to fix any is ...
-
Customer Service Representative
1 week ago
Ontex Alpharetta, United StatesOntex is a leading international personal hygiene group. We engineer and make high quality products for Baby Care, Feminine Care and Adult Care and are the partner of choice for consumers, retailers, and institutional and private healthcare providers around the world. We distribu ...
-
Client Services Representative
1 week ago
National Veterinary Associates Alpharetta, United StatesClient Care Representative DEPARTMENT: Client Experience SUPERVISOR: Client Care Team Lead/ Hospital Director GENERAL PURPOSE: A Client Relations Representative for AVSE thrives in a fast paced environment, and assists clients with compassion and pat Client Service, Representativ ...
-
Client Service Representative
1 week ago
Country Financial Alpharetta, United StatesAre you ready to be successful and advance your career? Do you enjoy interacting with and helping others? Are you looking for meaningful work that makes a difference to people? Are you someone who isn't afraid to bring solutions to the table to solve Client Service, Representativ ...
-
Customer Service Representative
1 week ago
Legends International Alpharetta, United States** Customer Service Representative** · **Job Category****:** Administration **Requisition Number****:** CUSTO006091 Showing 1 location **Job Details** · **Description** · Company Overview: · Legends is a holistic agency that specializes in delivering solutions for legendary b ...
-
Clinical Service Representative
2 weeks ago
WellStreet Alpharetta, United States**WellStreet Urgent Care** · **Clinical Service Representative - Milton/Alpharetta** · **Alpharetta, GA - Full Time** · This posting is for a Clinical Service Representative position at our Milton/Alpharetta Piedmont Urgent Care center locations in Alpharetta, GA. · **$1,000 ...
-
Patient Service Representative
1 week ago
Ankle and Foot Centers Alpharetta, United StatesPatient Service Representative · Job Type Full-time Description **Position:** Patient Service Representative · **Classification:** Non-Exempt · **Department:** Front Desk · **Reports To:** Front Desk Clinical Coordinator · **Pay Scale:** $ Hourly · **SUMMARY/OBJECTIVE:** · ...
-
Patient Services Representative
1 week ago
OrthoAtlanta Alpharetta, United StatesThe Patient Service Representative is responsible for a variety of administrative functions and patient care activities in support of the clinic to include - checking-in/out patients, collecting known balances, verifying insurance, scheduling appointments and assisting clinical s ...
-
Customer Service Representative
5 days ago
Kelly Services, Inc. Alpharetta, United StatesWhats next for you? This great job. Were seeking a Dealer Analyst to work at one of our largest key accounts in the automotive industry in Alpharetta, GA. Shift: Monday-Friday 9 am-5:30 pm This position is ONSITE 100% in Alpharetta, GA Pay: $17.50/ Customer Service Representative ...
-
Customer Service Representative
1 week ago
Ontex Alpharetta, United StatesOntex is a leading international personal hygiene group. We engineer and make high quality products for Baby Care, Feminine Care and Adult Care and are the partner of choice for consumers, retailers, and institutional and private healthcare providers around the world. We distribu ...
-
Customer Service Representative
1 week ago
Kelly Services Alpharetta, United StatesJob Description · Job DescriptionWhat's next for you? This great job. We're seeking a Customer Service Representative to work at one of our largest key accounts in the automotive industry in Alpharetta, GA. · Shift: Monday-Friday 9am-5:30pm · Pay: $17.50/hr · Why you should apply ...
-
Customer Service Representative
1 week ago
Solvay Alpharetta, United States. · Key Name Description Key Name Description Key Name Description - · Customer Service Representative · Job ID 13562 **Customer Service Representative** · Regular We will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensat ...
-
Service Account Representative
2 days ago
Open Systems Inc The Springs, United StatesJob Description · Job DescriptionService Account Representative12 Months Contract Powder Springs GA Onsite)Work Hours- 7:30 am - 4 pmPosition Summary:The service account representative is responsible for providing effective customer service for all internal and external customers ...
-
Customer Service Representative
22 hours ago
Insurance and Financial Services Agency Alpharetta, United StatesJob Description · Job DescriptionWe are looking for a highly motivated and energetic Customer Care Representative to service existing clients and assist in growing a Financial Services agency. You will have the opportunity to be a team member for one of the top financial services ...
-
Customer Service Representative
1 week ago
Ontex Alpharetta, United StatesOntex is a leading international personal hygiene group. We engineer and make high quality products for Baby Care, Feminine Care and Adult Care and are the partner of choice for consumers, retailers, and institutional and private healthcare providers around the world. We distribu ...
-
Financial Services Representative
1 week ago
Morgan Stanley Sandy, United StatesFinancial Services Representative - SIE (Sandy, UT) Job Number: · Posting Date · :Mar 28, 2024 Primary Location · :Americas-United States of America-Utah-SandyEducation Level:Refer to Position Description Job · :Wealth ManagementEmployment Type:Full TimeJob Level:Non-Ex ...
-
Customer Service Representative
1 week ago
Overhead Door Company of Salt Lake-Residential Sandy, United StatesJob Description · Job DescriptionOverhead Door Company of Salt Lake is seeking full-time and part time customer service representatives. Good customer service skills, Scheduling customers for service appointments .Good order entry skills. · DUTIES · -Entering account and supplier ...
-
Membership Service Representative II
4 days ago
YMCA of Metro Atlanta Georgia, United States Part timeAs a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we're looking for you to join us as we carry out our mission ...
-
Customer Service Representative
4 weeks ago
Global Industrial Georgia, United StatesGlobal Industrial · Corporate Overview · For over 70 years Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America. · We carry over one million industrial, material handling and ...
Membership Service Representative - Georgia, United States - YMCA of Metro Atlanta
Description
As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we're looking for you to join us as we carry out our mission to positively impact lives and communities across the state.
At the Y, we're an association of like-minded people (staff, volunteers, and members), on the forefront of a movement to ensure that everyone -- especially children -- experience an equal opportunity to reach their full potential. In the course of a year, we provide more than 3,000 children, ages 6 weeks through Pre-K with high-quality literacy and STEAM-infused learning; give 58,000 youth and teens access to sports, aquatics, day and resident camps, teen leadership development programs, and employment opportunities; provide over 200,000 members with programs, services, and facilities to enjoy connection and maintain wellness regardless of age; and engage over 25,000 volunteers and donors from across Atlanta to share in the gift of supporting their communities.
NATURE AND SCOPE:
Under the direction of the Membership Director, a Member Service Representative is responsible for efficiently and effectively carrying out the duties and functions of the Member Service area.
RESPONSIBILITIES (including, but not limited to):
REQUIREMENTS:
PREFERRED REQUIREMENTS:
WORK ENVIRONMENT & PHYSICAL DEMANDS:
Bending, stooping, standing, lifting, seeing, hearing, keyboard input, sitting.
Employment and Benefits package for this job posting is offered through the YMCA of Metropolitan Atlanta, Inc.
Employment Requirement:
This job posting is subject to change at any time.
The YMCA of Metropolitan Atlanta offers excellent benefits and career opportunities as part of our culture of excellence. The opportunities to serve are vast, and we're looking for a diverse mix of people, who share our values of CARING, HONESTY, RESPECT, and RESPONSIBILITY to join us and do their best work.
The YMCA of Metropolitan Atlanta does not discriminate in employment opportunities or practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristics protected by law.
Location:
YMCA at Morehouse School of Medicine
