Customer Service Representative - Dallas, United States - Ragsdale Heating and Air

Ragsdale Heating and Air Dallas, United States

3 weeks ago

Description

Overview:

Ragsdale Heating, Air, Plumbing, & Electrical is looking for a Customer Service Representative to join our talented team

Who is Ragsdale Heating, Air, & Plumbing?

We keep growing because we hire only the best and our customers love us for it Weve been in the Dallas, GA area for 29 years. Youve probably seen our name, our trucks, and our ads. What you dont know is what its like to be a part of a team like ours How much you feel appreciated for the hard work you put in. How much we inspire ongoing training and education. How it feels to have customers and fellow employees motivate you to be your very best. People often come to us looking for a job, but they stay with us because they find a fulfilling career, room to grow, and opportunities to excel

What's in it For Me?

Market Value Compensation
Robust PTO Plan
Health, Vision and Dental plans for you and your family to choose from
401K Retirement Plan with company match up to 30%
Life Insurance, Short-Term and Long-Term Disability
Special Program Options: FSA, EPA, Legal Services, and Identity Theft
Continuous Training for your Professional Development
Working in a dynamic, collaborative, and fun environment
Coached and supported career growth

Responsibilities:

What Will I Do?

Successfully handle high volume inbound customer service calls
Making/handling high volume of outbound calls
Respond to e-mail inquiries
Receive and record completed work orders from field technicians
Expedite unresolved customer grievances to designated departments for further investigation
Maintain accurate customer information and scheduled appointment details
Actively promote and sell new or additional services or products when applicable

Qualifications:

Do I have What it Takes?

High School Diploma or GED preferred
1-year customer service experience
Basic computer proficiency, particularly with Microsoft applications
Experience with Service Titan is a plus.
Must be fluent in reading, writing and speaking English and must be able to sit for long periods of time.
Must be able to work evenings and weekends when needed

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.

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