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    Senior ServiceNow Technical Consultant - Orlando, United States - CDW

    CDW
    CDW Orlando, United States

    3 weeks ago

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    Description
    CDW is an equal opportunity/affirmative action employer committed to a diverse and inclusive workplace.
    If you need assistance in applying for a position, please complete our accommodation request form.

    The Sr Technical Consultant will provide subject matter and technical expertise to support customer's implementations of products developed on the ServiceNow platform.

    This is a hands-on role capable of leading technical implementations to ensure customers are successfully implemented and value-established.

    As a member of our ServiceNow Solutions organization, the MSP Senior Technical Consultant will provide subject matter and technical expertise to support CDW's Managed Services ServiceNow instances.

    This is a hands-on role capable of leading technical and complex enhancements to meet internal stakeholder demands while maintaining the stability of the platform.

    Key Responsibilities
    Estimation, creation and delivery of solutions for stakeholders and/or customers addressing requirements through technical architecture in consideration of process design, ServiceNow Technical Best Practice and Standards
    Collaborate and contribute on the creation, deployment and maintenance of Technical Best Practices and Standards
    Ensure technical deliverables to customers are complete, consistent, high quality, on time, and deliver valued outcomes

    Build trust and establish thought leadership through publication activities: Knowledge Articles, White Papers, Wiki, Community, Blogs, Templates, Capability Content, etc.

    Provide mentorship and guidance to other members of the team
    Ensure all time is recorded accurately and keep calendar up-to-date with scheduled activities
    Manage multiple clients with limited or no support after initial project implementation
    Contribute to the continual improvement of Delivery and Enhancement Services or SNS processes as well as the maturing of the different portfolios, capabilities, expertise, and best practices in consideration of customer needs and requirements
    Other duties and responsibilities as assigned
    Other Responsibilities

    Timely resolution of assigned Incidents, Requests, and Problems while providing exceptional customer service by employing active listening, empathy, problem-solving and clear communication (verbal and written)
    Education and/or Experience Qualifications
    Bachelors degree in a Technical field or equivalent experience
    3+ years experience as a developer working on the ServiceNow platform
    ServiceNow Certified System Administrator (CSA) – current or within 6 months of hire
    Required Qualifications

    At least 1 CIS certifications (in addition to CIS-ITSM) – current or within 6 months of hire
    ServiceNow Certified System Administrator (CSA) – current or within 6 months of hire
    Experience with web services integrations
    Experience working with multiple customers concurrently
    Active listening skills, respecting others' point of view and takes ownership of contributing the required input while demonstrating strong communication skills (written, interpersonal, and presentational)
    Proven experience as a key technical resource leading the development and delivery of ITSM solutions
    ServiceNow Pre-Sales Accreditations in all product lines
    Experience implementing systems using the Agile/Scrum methodology
    Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership in solving business processes and/or technical problems during project delivery
    Demonstrated interpersonal skills, customer centric attitude, ability to deal with cultural diversity
    Proven team player and team builder
    Strong ownership, accountability, and attention to detail in all work efforts
    Superior maturity, professionalism, and judgment; ability to excel with minimum supervision
    Commitment to customer satisfaction and supports our brand promise and guarantee to always "make it right"
    Ability to travel at least 10% of the time
    Ability to make decisions which have significant impact on the department's credibility, operations, and services
    Preferred Qualifications

    Degree or equivalent, preferably in Computer Science or Information Technology
    5+ years of experience as a developer working on the ServiceNow platform

    ITIL 4 Managing Professional, Strategic Leader, or Master Level certifications OR ITIL v3 Practitioner, Intermediate, Expert or ITIL v3 Master certifications.

    Proficiency with technical components such as LDAP, SAML/SSO and other such technologies

    Date Posted:
    Aug 22, 2023


    Job Category:
    Engineering
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